Ken Piccari | Page 6

The service at North Penn is flawless. Timely and efficient repairs, no hassle. Very professional. I wouldn't take my car anywhere else. Shout out(again) to Erin Trotter and her team. efficient repairs, no hassle. Very professional. I wouldn't take my car anywhere else. Shout out(again) to Erin Trotter and her team. More

by DGRAMLICH Verified Customer Verified Customer

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The collision crew did an awesome job on the car. Their honest up front my step up to the plate and do the right thing. honest up front my step up to the plate and do the right thing. More

by John Menken Verified Customer Verified Customer

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The 2019 Jetta SEL offers the best technology package for the money. This is a fantastic car that everyone should consider. I have been buying cars from North Penn VW since 1976 and have always Had excellen the money. This is a fantastic car that everyone should consider. I have been buying cars from North Penn VW since 1976 and have always Had excellent service. More

by FIRDA Verified Customer Verified Customer

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Total Excellence! Good Coffee, excellent staff, great facility, I had a concern with my Atlas with the car play feature and my IPhone. Also a trim piece was ordered fo Good Coffee, excellent staff, great facility, I had a concern with my Atlas with the car play feature and my IPhone. Also a trim piece was ordered for my center console. I came in at 7:00 a.m. and was finished and still had my day ahead of me. thank you for opening so early. More

by GEORGE.BOYLE Verified Customer Verified Customer

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Oh where to start.... If you want to pay less for service & parts, this is a great dealership to go to. However, the number of other issues far out weigh the one pro of this dealership. I drove from NYC to t & parts, this is a great dealership to go to. However, the number of other issues far out weigh the one pro of this dealership. I drove from NYC to this dealership after being told I was going to get a loaner for some service work I needed. I arrive & am told that I will have to pay for the rental car because the work is just diagnostics right now. After throwing a tiny hissy fit, I was given it as a loaner. Whilst it was there, one of the issues turned out to be from a claim from 2019. I was approved for 5 days of a rental from my insurance company yet not one moron in the service department seemed to comprehend that small, but easily comprehendible piece of information. The service manager literally argued with me on the phone & refused to call the insurance company to verify the accurate information. They told me I would have to pay for the rental because they couldn't do their xxxx job. After calling the insurance company myself, and having a three way conversation with the service manager & Geico (where she again reiterated that I was approved for 5 days, I was told I could have the rental until Monday (which was only 3 days of the 5 day rental). After all the fighting, Jesse in service tells me that when they were 'fixing' my wheels, they punctured my tire & proceeded to act like he was doing me huge favor by replacing it. Are you frigging kidding me?! xxxx right you're going to replace something you f**ked up. Then, on Monday afternoon, I pick my car up & they tell me I HAVE to walk back over to VW, where the loaner was left, to look it over. I told them I can't because I have 7 herniated discs in my back & have a hard time walking long distances, so I left. After I leave, I'm driving the car with the same issues regarding the wheels they were supposed to have fixed. Then, on top of every other issue with this dealership, I'm called & told they attempted to charge my card for a day of rentals, without any notice or authorization because at 9am it switched over to another day. Even though they were told multiple times it was approved for 5 days. I was supposed to have my car fixed at the body shop & have cancelled that from the horrible experience I had with members of the service team. I thought when they replace the previous service manager (Jorge) with Ken, it would be better. Unfortunately, they replaced that useless manager with one just as useless, and combative. I will NEVER, EVER return to this dealership for anything... service, sales or body shop work. In fact, I would not recommend this place to my worst enemy. More

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Always satisfied I'm not to happy about how I'm billed. I don't like the way Volkswagen says it will take 2 hours for a 45 minute job. I'm not to happy about how I'm billed. I don't like the way Volkswagen says it will take 2 hours for a 45 minute job. More

by RBCAREY720 Verified Customer Verified Customer

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Erin Trotter is the best Service Manager Erin Trotter always keeps me informed while a repair is progressing so there are no surprises. She is able to anticipate my future needs so I can plan Erin Trotter always keeps me informed while a repair is progressing so there are no surprises. She is able to anticipate my future needs so I can plan for them. I think Erin knows the most about Volkswagen mechanical operation at North Penn Volkswagen. Many times, this hard won knowledge has saved me time sand money with my Jetta. I trust Erin's judgement. More

by lyakulis Verified Customer Verified Customer

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Honest & Reliable Great Sales and Service! Ask for Bill or Ken and they will take care of you! Always trustworthy and reliable team at North Penn VW Great Sales and Service! Ask for Bill or Ken and they will take care of you! Always trustworthy and reliable team at North Penn VW More

by JD Verified Customer Verified Customer

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Fantastic experience! We purchased a gently used GTI from Northpenn Volkswagen and it was by far the best car sales experience we have ever had! Matt Treichel was extremely We purchased a gently used GTI from Northpenn Volkswagen and it was by far the best car sales experience we have ever had! Matt Treichel was extremely knowledgeable and very helpful without being that stereotypical “car salesman” that we encountered at other dealerships. We could tell he was passionate about Volkswagens and clearly took pride in his company and the card he sells. He made us feel like we were joining a family and not just buying a car. Jason in finance went above and beyond to get us the absolute best financing rate. Even helping me figure out how to unlock my Experian Credit Report! This feeling of belonging to to a VW family has continued through our interactions with the service department. Ken is our assigned service associate and he is outstanding! He has gone above and beyond to find us safe and affordable winter tires and wheels. We cannot be happier with our experience at Northpenn VW! More

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Feedback on recent fender replacement job at body shop Had a great experience with Body shop manager Ken who was very accommodating & ensured the work was completed right first time. I was happy with outco Had a great experience with Body shop manager Ken who was very accommodating & ensured the work was completed right first time. I was happy with outcome so thanks to all at North Penn Imports. More

by KUFFUORT Verified Customer Verified Customer

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