Dealer Reviews
Cars for Sale
Dealer Log In
Kevin Cappelli
84 Reviews
When you ask Kevin Cappelli about his job, he’s quick to tell you that fixing cars is only part of what he does every day. The rest of the time, his goal is to make sure his customers are happy. “That’s the important part,” he says. Cappelli, service advisor in the Don Ayres Pontiac GMC service department, knows it’s frustrating to be without a car. That’s why he and his fellow employees do everything they can to minimize inconvenience to customers. For starters, they make repairs as quickly as they can. They also help arrange alternate transportation via the Don Ayres courtesy shuttle or a rental car. The ultimate goal: to make things as easy as possible for those facing unexpected or untimely repairs. When he’s not at work, Cappelli says he likes to spend time with his wife and play golf. He has worked full time at Don Ayres for four years but began working at the company part time in 1999. “It’s an excellent place to work,” he says.
Read more84 Reviews
Write a Review
84 Reviews of Kevin Cappelli
March 25, 2022
I trust the TEAM at Don Ayers - they don’t just service my automobiles, they treat us like family and protect my family and keep us safe! my automobiles, they treat us like family and protect my family and keep us safe! More
by SMLyons79
Other Employees Tagged: Doug Settle, Jeremy Sullivan , Scott Bianski, Zach Bloom
March 19, 2022
Was wonderful Was taken very good care of by Pete They were very helpful Thank you They were very helpful Thank you More
by Civic
Other Employees Tagged: Doug Settle , Pete Ort
December 15, 2021
Outstanding customer service!!! Make you feel like part of the family. ! was treated with respect and kindness. of the family. ! was treated with respect and kindness. More
by tdljohnson
Other Employees Tagged: Jeremy Sullivan
November 18, 2021
I go back to my first Pontiac Ventura Don Ayres himself sold me in 1972. Had great service with Doug Settle then and still today. The Mechanics Jimmy and Dave are still there and that says something. When sold me in 1972. Had great service with Doug Settle then and still today. The Mechanics Jimmy and Dave are still there and that says something. When my Daughter was ready to buy he first car I called Dons Daughter Sara and she got us taken care of with her 2011 Accord( which she still drives) and We also purchased our 2013 CRV which we still are driving. Between Jeremy Sullivan. Doug Settle and Kevin Cappelli we get taken care of. I need to mention also Rick Squires in management and Pete Ort and Tony Vincent in service. Again a special Thanks to all for their care and CUSTOMER SERVICE. Respectfully, Mark R Fremion More
by Mark R Fremion
Other Employees Tagged: Rick Squires, Doug Settle, Jeremy Sullivan , Pete Ort, Tony Vincent
June 30, 2021
Bought vehicle from Greg, he was fair and attentive. Chuck and Kevin in service are amazing! Can not thank this dealership enough for all their help in putting me in a great vehicle. Chuck and Kevin in service are amazing! Can not thank this dealership enough for all their help in putting me in a great vehicle. More
by lknitter
Other Employees Tagged: Charles Suter, Jon Walker, Greg Henderson , Bill Hulwick
June 10, 2021
Ron was great, very friendly. Made sure everything was completed. Always get good customer service. Efficient. Clean waiting area, spacing of seating good. Greeted as soon as I pulled in. completed. Always get good customer service. Efficient. Clean waiting area, spacing of seating good. Greeted as soon as I pulled in. More
by WEichhorn
Other Employees Tagged: Andy Hitzemann, Caleb Craun, Ron Conner
March 30, 2021
Greg and Bill were amazing to work with, they helped me find the perfect vehicle for me and my girls! I am so appreciative of them! find the perfect vehicle for me and my girls! I am so appreciative of them! More
by LKnitter
Other Employees Tagged: Charles Suter, Greg Henderson , Bill Hulwick
March 28, 2021
Pete Ort has been my adviser for some time at the dealership in FW. I have complete trust in his guidance for servicing my cars ( we own 2 Hondas ). Pete has a deeper knowledge of operation of the dealership in FW. I have complete trust in his guidance for servicing my cars ( we own 2 Hondas ). Pete has a deeper knowledge of operation of the modern computer controlled systems in the vehicles since he was a mechanic himself and does most of his own service work on his cars. This equates to a Service Adviser who can explain how the battery / charging system works or why it is important to have fuel injector service at the recommended interval. This ability to explain why we need certain service is a great asset for the customer......Plus he is upbeat and positive to work with.....5 stars for Pete ! More
by Snitty*1
Other Employees Tagged: John Watkins, Rick Squires
March 05, 2021
Kevin and Austin in the service department are always friendly and helpful. They make it effortless and efficient when needing any service done that I've needed. friendly and helpful. They make it effortless and efficient when needing any service done that I've needed. More
by JR
Other Employees Tagged: Zach Bloom
February 27, 2021
I will continue to service all my cars at Don Ayres because of Ron Conner. Ron takes great care of my car and I trust his input on what needs done right away and what can wait. I actually enjoy bring because of Ron Conner. Ron takes great care of my car and I trust his input on what needs done right away and what can wait. I actually enjoy bringing my car in to get serviced because of the thoughtfulness of Ron and Kevin Cappelli. They've made me a lifetime customer. More
by kathickey
Other Employees Tagged: Ron Conner
