Kevin Cappelli | Page 3

Pete Ort has been my adviser for some time at the dealership in FW. I have complete trust in his guidance for servicing my cars ( we own 2 Hondas ). Pete has a deeper knowledge of operation of the dealership in FW. I have complete trust in his guidance for servicing my cars ( we own 2 Hondas ). Pete has a deeper knowledge of operation of the modern computer controlled systems in the vehicles since he was a mechanic himself and does most of his own service work on his cars. This equates to a Service Adviser who can explain how the battery / charging system works or why it is important to have fuel injector service at the recommended interval. This ability to explain why we need certain service is a great asset for the customer......Plus he is upbeat and positive to work with.....5 stars for Pete ! More

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Kevin and Austin in the service department are always friendly and helpful. They make it effortless and efficient when needing any service done that I've needed. friendly and helpful. They make it effortless and efficient when needing any service done that I've needed. More

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I will continue to service all my cars at Don Ayres because of Ron Conner. Ron takes great care of my car and I trust his input on what needs done right away and what can wait. I actually enjoy bring because of Ron Conner. Ron takes great care of my car and I trust his input on what needs done right away and what can wait. I actually enjoy bringing my car in to get serviced because of the thoughtfulness of Ron and Kevin Cappelli. They've made me a lifetime customer. More

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My appointment was met with a very snowy day. I’m sure there was numerous issues around the dealership: snow cleanup, defrost vehicles, eliminate slipping hazards, and many cancellations. However, I was m there was numerous issues around the dealership: snow cleanup, defrost vehicles, eliminate slipping hazards, and many cancellations. However, I was met as if it was a summer day. No one was rushed and customer service was exactly what I have grown to expect from the Don Ayers service department. Ron, my advisor, met me promptly, explained the service to be provided thoroughly, and led me to the shuttle. Having never utilizing this service, Ken or Ted was a joy to ride with. He got me home and picked me promptly, providing excellent conversation with both my wife and myself. Returning to the dealership, Ron, again, explained the service that was provided. We left feeling that we were taken care of. As usual, and we can’t quite figure it out, but the service manager Kevin, met us and thanked us for coming in. Somehow he always knows when we’re in. Again, a morning fraught with difficulty, I was well taken care of at Don Ayers. More

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I was late for appointment; but they were great and still were able to fit me in and complete repair in a short time. Always very friendly and courteous. were able to fit me in and complete repair in a short time. Always very friendly and courteous. More

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The service center is outstanding, i appreciate in particular Mr. Kevin Capelli . he took care of several cars that we own with great help and care. particular Mr. Kevin Capelli . he took care of several cars that we own with great help and care. More

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Great experience with Wonderful people!The reason I am a Great experience with Wonderful people! The reason I am a loyal customer for the last 20+ years is because of quality vehicles at fair prices with kn Great experience with Wonderful people! The reason I am a loyal customer for the last 20+ years is because of quality vehicles at fair prices with knowledgeable sales staff and Great Service! They have Terrific service! Kevin and Jeremy are the Best! More

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Why would you go anywhere else? I have purchased several vehicles over the years from Don Ayres .. have never had anything but great service every time from vehicle sales to oil chan I have purchased several vehicles over the years from Don Ayres .. have never had anything but great service every time from vehicle sales to oil changes. I will continue to come back. More

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Customer Service The service on our Honda van has always been efficient, thorough and provided with great customer service. Once recently and unexpected issue arose a The service on our Honda van has always been efficient, thorough and provided with great customer service. Once recently and unexpected issue arose and the team quickly worked to repair the problem and made sure I had another vehicle to use in the short-term. I appreciate the team's dedication to quality work and fantastic customer service/communication. Zach Bloom is always great to work with and Kevin Cappelli stepped in as a member of the management team too and I was very thankful for his help too. More

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Rick Kruger was amazing. Extremely personable and knowledgeable. He wasn’t pushy like many salesmen that I’ve dealt with in the past. 5 stars would Definitely recommend. Rick Kruger explained a lot knowledgeable. He wasn’t pushy like many salesmen that I’ve dealt with in the past. 5 stars would Definitely recommend. Rick Kruger explained a lot of the nice details that came with the Jeep that I had no idea about.. Rick Kruger and Evan Johnston were great to work with. It was an easy and laid back experience. More

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