Kevin Wilhite | Page 2

Columbia Honda responded

Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet expectations. We would also like to extend our heartfelt condolences to you and your family during this difficult time. After speaking with you directly, we appreciated the opportunity to address your concerns. Our team was able to come to your home to repair the undercarriage shield, and we are in the process of bringing your vehicle back to the dealership for a full inspection to ensure everything was completed properly. We value your feedback, as it helps us improve both our communication and service experience. Please know that your satisfaction is very important to us. If you experience any concerns in the future, please do not hesitate to reach out to our team or myself personally so I may assist in any way I can. Thank you again for giving us the opportunity to make things right.

Columbia Honda responded

Thanks for sharing about your experience with Columbia Honda. We appreciate your business and hope to see you again soon!

Columbia Honda responded

It’s wonderful to know you find our service center welcoming and clean with a comfortable waiting area. We’re pleased the team has consistently provided positive interactions during your Honda Pilot visits. Thank you for entrusting us with your vehicle.

Columbia Honda responded

It’s great to hear your Honda Civic service was so swift and smooth. Kevin and our service team appreciate you noticing the quick turnaround. Thanks for sharing your positive experience.

Columbia Honda responded

Thank you for your five-star rating. It’s great to hear Andrew and our team provided clear repair quotes for your Honda Civic. We look forward to assisting with your next service.

Columbia Honda responded

Kevin and our service team are delighted that scheduling was easy, the waiting area was comfortable, and your Honda Odyssey’s oil change was completed quickly. Thank you for choosing us for your service needs.

Columbia Honda responded

We’re delighted your Honda Fit service was scheduled so quickly and that our communication and explanations were clear. Knowing you felt informed about your options means a lot. Thank you for the 5-star rating.

Columbia Honda responded

It’s great to know the snack and beverage options hit the mark and our team made you feel welcome. We’re glad Kevin could greet you at your car and set a positive tone. Thank you for trusting us with your Honda CR-V Hybrid; we look forward to your next visit.

Columbia Honda responded

Thank you for entrusting us with your Honda CR-V Hybrid service. We’re pleased the process was efficient and that we met your service requests so smoothly.

Columbia Honda responded

It’s wonderful to hear that your family has trusted us with Honda CR-V service for over two decades. Kevin and Michelle “Mickey” appreciate your loyalty, and we’re pleased to have kept everything running smoothly all these years.