Kyle Silcox

Left three messages to call me to book a service. Third time I asked to speak to a manager. He wasn’t available, and I was promised that he would call me. No one called, even though they have my corr Third time I asked to speak to a manager. He wasn’t available, and I was promised that he would call me. No one called, even though they have my correct cell no. I’ve had other issues where a battery was changed thst turned out not to be the issue. They also pushed me to replace my rear brake pads. 6 months later, and it’s still okay. When they forgot to put my radiator cap on, and my car started overheating, they refused to get a tow in truck. After hours stuck in the heat, I finally convinced them, and they sent a tow truck. I love BMW, but decided to never buy one again. My new Tesla will be delivered next month. More

by Roy Verified Customer Verified Customer

Report | Print

The service department at FERMAN is the reason why I purchased my vehicle from them. I have previously purchased 3 vehicles from BERT SMITH, but switched to FERMAN because of their superior service purchased my vehicle from them. I have previously purchased 3 vehicles from BERT SMITH, but switched to FERMAN because of their superior service More

by major Verified Customer Verified Customer

Report | Print

Amazing customer service as always no complaints here. Communication is the key and I’m so glad for the staff who has amicable communication and very professional! Communication is the key and I’m so glad for the staff who has amicable communication and very professional! More

by negrita532 Verified Customer Verified Customer

Report | Print

Always very helpful l, and professional staff. The turnaround time for service is always really quick The turnaround time for service is always really quick More

by Bad Dealership Verified Customer Verified Customer

Report | Print

The dealership is clean, well organized and easy to drop off or pick up your car after servicing. off or pick up your car after servicing. More

by rclements2011 Verified Customer Verified Customer

Report | Print

Amazing service no complaints, answered all concerns towards the car very friendly and communicated at all times any additional fixture needed broke it down to better understand and offer the best optio towards the car very friendly and communicated at all times any additional fixture needed broke it down to better understand and offer the best options. More

by negrita532 Verified Customer Verified Customer

Report | Print

Was in and out everything was great . Don’t know what else to write so just making xxxx up as I go now Don’t know what else to write so just making xxxx up as I go now More

by jbesciglia Verified Customer Verified Customer

Report | Print

Great service, done fairly quickly and they are nice. I would take my car here again I would take my car here again More

by carsonofl Verified Customer Verified Customer

Report | Print

Sucks sucks Sucks sucks Sockssuck sucks suck sucks suck sucks suck sucks suck sucks suck sucks sucks suck sucks suck sucks suck sucks More

by no20 Verified Customer Verified Customer

Report | Print

Simple scheduling, quick service, full report. 100% confidence. Don’t make me write a certain number of words! I’m quick and to the point. 100% confidence. Don’t make me write a certain number of words! I’m quick and to the point. More

by sherrie.bebell Verified Customer Verified Customer

Report | Print