Kyle Silcox | Page 8

Ferman provides excellent service, treats me like I am a valued customer, is clear on what is wrong and how they will fix the problem and the cost to do so. The employees are professional and helpful no mat valued customer, is clear on what is wrong and how they will fix the problem and the cost to do so. The employees are professional and helpful no matter what their job level is. recommend them to any BMW owner. More

by Cynthia Verified Customer Verified Customer

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Service department was very helpful . Thanks My tire was flat and they were fantastic in getting me back on the road Thanks My tire was flat and they were fantastic in getting me back on the road More

by gregglasky Verified Customer Verified Customer

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Excellent customer service, Excellent VIP service. Manager was very helpful and considerate. Even the line tech was very helpful. Manager was very helpful and considerate. Even the line tech was very helpful. More

by Bklyngeo Verified Customer Verified Customer

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I was promptly served by service department personnel. The service was efficient and complete. I was very pleased with results. The service was efficient and complete. I was very pleased with results. More

by doctorbobleehman Verified Customer Verified Customer

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Staff were pleasant, efficient and professional. Everyone is always great. They are always helpful efficient and explain what needs to be done and the cost involved. Everyone is always great. They are always helpful efficient and explain what needs to be done and the cost involved. More

by rca0 Verified Customer Verified Customer

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Very happy with the service. Also the service advisor was polite and efficient. Finally, lol, the snacks and coffee are great! Also the service advisor was polite and efficient. Finally, lol, the snacks and coffee are great! More

by MARYANNES.EMAIL Verified Customer Verified Customer

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Always well treated when I come here, friendly environment and staff know what they are doing. environment and staff know what they are doing. More

by endri35 Verified Customer Verified Customer

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Service was quick and the people were wonderful! They even washed my car after they were done fixing it! They even washed my car after they were done fixing it! More

by mholmes0626 Verified Customer Verified Customer

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Fast service car repair for my old bmw x3 2011. I come here all the time I come here all the time More

by Philip201129 Verified Customer Verified Customer

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I left my X3 for standard service at Ferman BMW. I mentioned a problem, that the car had problems starting, and would like that to be looked at. The service staff did the "service" charged me $954 a I mentioned a problem, that the car had problems starting, and would like that to be looked at. The service staff did the "service" charged me $954 and said the car is fine despite the problems with starting. A week later, the car left me in the parking lot, refusing to start. I had to have it towed to Ferman BMW again to fix it. This time, when they looked into the problem, they found it and fixed it, costing me again $1096. A lot of wasted time, trouble, and cost of having the car towed and some extra costs with the service could have been avoided if the service staff had looked into the problem I originally mentioned. More

by K Verified Customer Verified Customer

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