Lauren Armbruster
Lauren Armbruster at Maple Hill Auto Group
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Lauren Armbruster | Page 16

Service Advisor

Maple Hill Auto Group

5622 W Main St.
Kalamazoo, MI 49009

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4.8
300 Reviews
4.8

300 Reviews

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300 Reviews of Lauren Armbruster

September 01, 2022

Dealership Rating
Employee Rating

Treated like family. This site requires 15 words, and I've got nothing more to say. More

by jviviano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 07, 2022

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

August 29, 2022

Dealership Rating
Employee Rating

It seems like my car was forgotten in the mix of a busy day. I dropped it off for a scheduled 1230 and they didn't have the car ready till 520 same day. It has unfortunately not been reliable prescheduling More

by Brice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cassandra Westfall

Aug 29, 2022

Maple Hill Auto Group responded

Brice, I am very sorry to hear this. It seems as if there may have been some miscommunication on our end. Your drop off time was scheduled for 12:30pm. When customers drop off their vehicle, we always ask that we are able to keep the vehicle until the end of the day and we will let you know if it is done before then. I am very sorry if this information was not relayed to you when you scheduled your appointment and when you dropped your vehicle off. If there is anything else we can do for you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 2693426600

Aug 29, 2022

Brice responded

Everyone at maple hill has been friendly and courteous about the situation but it was relayed to me that there was a mix up regarding my car. Overall, Maple hill has been a reliable place and I will continue to use you for fixes and mantenance. Pricing and customer service has always been great.

August 25, 2022

Dealership Rating
Employee Rating

Professional and friendly. I've owned a Subaru for decades and always take back to this dealership. Easy to make an appointment. More

by THERESAMARIESWEET
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 26, 2022

Maple Hill Auto Group responded

Thank you! If there is ever anything we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

August 18, 2022

Dealership Rating
Employee Rating

Took my 11 yr old Subaru for second opinion at Maple Hill. They agreed transmission was the issue and gave detailed report. Their diagnosis matched my mechanic’s assessment. Maple Hill was able to find More

by BETH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 18, 2022

Maple Hill Auto Group responded

Thank you for your wonderful review! We're happy to hear that your car is back up and running like normal. If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

August 18, 2022

Dealership Rating
Employee Rating

my problem was fixed very quickly and at nice price and was kept up to date on status of my repair More

by sueb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 23, 2022

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

August 15, 2022

Dealership Rating
Employee Rating

Polite, fast service. My car service was completed early and they did a great job. More

by GRACE.GILMORE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lena Grubb, Randy Kim , BRIAN KRAGEL

Aug 15, 2022

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

August 02, 2022

Dealership Rating
Employee Rating

Lauren was very helpful from start to finish. I liked that she was also able to work with my schedule. I was very pleased with the speed of service. More

by MRGRUMPYPANTS29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 03, 2022

Maple Hill Auto Group responded

Thank you! We're happy to hear that Lauren was so helpful in getting your vehicle service. If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

August 01, 2022

Dealership Rating
Employee Rating

Friendly professional service. Great certified used vehicle program. Goes above and beyond to be helpful More

by CAREERSATPSCO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rick Milbeck, Cassandra Westfall , Andrea

Aug 03, 2022

Maple Hill Auto Group responded

Thank you! I there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

July 29, 2022

Dealership Rating
Employee Rating

Lauren was great. She explained everything to a tee! I can skways trust the staff to do a great job! More

by CYNTHIAGRAHAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rick Milbeck, Lena Grubb, Hannah Seal , BRIAN KRAGEL

Aug 01, 2022

Maple Hill Auto Group responded

Thank you, so much! If there is ever anything we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

July 25, 2022

Dealership Rating
Employee Rating

Convenient from highway. Personnel were friendly, greeted me warmly, and ran through the inspection slowly after the work was completed. Even though this was over an hour dri More

by NancyNF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 26, 2022

Maple Hill Auto Group responded

Thank you! Please, let us know if there is ever anything else we can do for you. Lena Grubb lgrubb@maplehillauto.com 269-342-6600

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