Lena Grubb
Lena Grubb at Maple Hill Auto Group
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Lena Grubb | Page 10

Customer Service

Maple Hill Auto Group

5622 W Main St.
Kalamazoo, MI 49009

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4.9
241 Reviews

Dealership Experience

6 yrs, 8 mos

Industry Experience

6 yrs, 8 mos

4.9

241 Reviews

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241 Reviews of Lena Grubb

April 05, 2022

Dealership Rating
Employee Rating

I was told my service would normally take three hours and would begin when a tech got free to start on it. When I said I would wait for the service, they put someone on it immediately and they were done in t More

by JOHN.ALGER11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 05, 2022

Maple Hill Auto Group responded

Thank you, so much! We're happy to hear that we were able to get your vehicle done much quicker than anticipated for you. If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

April 03, 2022

Dealership Rating
Employee Rating

Great dealership and service. They are very friendly and professional, really show interest on your comments and concerns. Very helpful. More

by ELIAS960216
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 04, 2022

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to her you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

April 01, 2022

Dealership Rating
Employee Rating

Maple Hill Auto Group, is efficient, orderly, and I can trust that they will repair my car properly. More

by GVAUGHAN11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 04, 2022

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to her you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

March 31, 2022

Dealership Rating
Employee Rating

The customer service was so helpful and informative. The car looked great when complete and they kept their word on the time frame and everything. Highly recommend. More

by M.BEATTY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 31, 2022

Maple Hill Auto Group responded

Thank you, so much! We're so happy to hear that your service went so well. If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

March 31, 2022

Dealership Rating
Employee Rating

Simply the best as always! They are great to work with! Will always have my VW serviced here More

by Hannahleigh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kelsey LeRoy, Hannah Seal, Morgan Tassell , Che Lopez, DAN TAYLOR

Mar 31, 2022

Maple Hill Auto Group responded

Thank you! We look forward to working with you in the future. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

March 31, 2022

Dealership Rating
Employee Rating

the service rep was knowledgeable about the transmission problems with the Ascent slowly starting from a stop More

by PAWLOWSKIM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 31, 2022

Maple Hill Auto Group responded

Thank you so much for your review. If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

March 24, 2022

Dealership Rating
Employee Rating

I was very pleased with the way my service for my car was handled, it was very professional. Everyone was very nice. More

by CAMPBELL1425
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Lauren Armbruster , Amie Freeman

Mar 25, 2022

Maple Hill Auto Group responded

We're happy to hear that your service went so well. If there is ever anything else we can do for you, please let us know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

February 05, 2022

Dealership Rating
Employee Rating

My Subaru had an airbag recall and decided to take it to the dealership to get it replaced. The whole process only took about two hours just as they estimated and throughout the wait andthe staff was polite More

by Rhj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 07, 2022

Maple Hill Auto Group responded

I apologize for the condition your car was returned to you. We would love to take a look at the scuff marks and see if we can repair the damage. Please, give us a call at 269-342-6600. Thank you, Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

January 27, 2022

Dealership Rating
Employee Rating

I purchased my Subaru in 2016 from Maple Hill Auto. I have gone back there for all of my cars needs. I trust and appreciate everyone there. More

by CBLANK3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Andrea Darnell, Lauren Armbruster , Amie Freeman

Jan 28, 2022

Maple Hill Auto Group responded

Thank you! We appreciate your kindness and loyalty. If there is ever anything we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

January 22, 2022

Dealership Rating
Employee Rating

It was a great experience. They were friendly and fast. Pleased with my choice to go to maple hill. More

by SARAHZINSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 24, 2022

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do for you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

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