Lena Grubb
Lena Grubb at Maple Hill Auto Group
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Lena Grubb | Page 9

Customer Service

Maple Hill Auto Group

5622 W Main St.
Kalamazoo, MI 49009

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4.9
241 Reviews

Dealership Experience

6 yrs, 7 mos

Industry Experience

6 yrs, 7 mos

4.9

241 Reviews

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241 Reviews of Lena Grubb

May 27, 2022

Dealership Rating
Employee Rating

You don’t need a written review because I gave you excellent ratings in this survey. More

by BOWLINGJO55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 01, 2022

Maple Hill Auto Group responded

Thank you! Please let us know if there is ever anything else we can do for you. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

May 20, 2022

Dealership Rating
Employee Rating

Always incredibly helpful and friendly Excellent service department sales team always fair Thanks for years of service More

by RITAKIRK31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 26, 2022

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you have had good experience in our service department. Please don't hesitate to reach out if there is anything else we can do to further assist you. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

May 10, 2022

Dealership Rating
Employee Rating

, besides being very pleasant they're very knowledgeable they work quickly they do all the things that need to be done and after I left I've never had an issue. They're very helpful an answer all questions. More

by PAWBK22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 11, 2022

Maple Hill Auto Group responded

Thank you! We're happy to hear about your positive experience with Maple Hill. If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

May 05, 2022

Dealership Rating
Employee Rating

SERVICE WITH A smile ! Short wait time. Coffee was excellent. I will return for😍 service when needed again. More

by DARLINGMARVIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 05, 2022

Maple Hill Auto Group responded

Thank you, so much! If there is ever anything else we can do for you, please let us know! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

April 30, 2022

Dealership Rating
Employee Rating

All the staff members are very friendly and courteous. They are eager to help if they can. More

by IGGSTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nick Hodgson, Lauren Armbruster

May 02, 2022

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here at Maple Hill Auto Group. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

April 25, 2022

Dealership Rating
Employee Rating

Having never used a dealership before,I have found the experience to be very friendly and speedy More

by JAMES.LOGAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 03, 2022

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

April 22, 2022

Dealership Rating
Employee Rating

I'm very satisfied with the maintenance on my Outback. I'm not sure which young lady was checking me out when I paid, but I had to ask her to go over the bill and work with me. I thought that was always d More

by Outback
Friendliness
Recommend Dealer
Yes
Apr 22, 2022

Maple Hill Auto Group responded

Thank you for your review. It is our policy to go over the paperwork when cashing you out so that you can ask questions if you have them. I will speak with our service manager so that she can go over this with the service staff. If there is anything else we can help you with, please let me know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

April 20, 2022

Dealership Rating
Employee Rating

Great service, lounge was comfortable, clean, didn’t have to wait long. Drove newly washed car out of the service department ready for the new season. More

by K.E.NAFTEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lauren Armbruster

Apr 20, 2022

Maple Hill Auto Group responded

Thank you, so much! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

April 20, 2022

Dealership Rating
Employee Rating

It was very ready to schedule a car maintenance appointment. And once there, the customer service rep was friendly. The service call was handled very quickly and I was on my way! More

by deniseking657
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 20, 2022

Maple Hill Auto Group responded

Thank you! We're so happy to hear that you had such a wonderful service experience. Please, let us know if there is ever anything else we can do for you. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

April 20, 2022

Dealership Rating
Employee Rating

Everything went extremely well and the people were wonderful to work with. No complaints at all. More

by jeffwhitmer24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cassandra Westfall

Apr 21, 2022

Maple Hill Auto Group responded

Thank you! Please, do not hesitate to let us know if there is ever anything else we can do for you. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

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