Levi Smith | Page 21

Definitely would go back to Butch for another car purchase/trade in. Pleasant to work with. purchase/trade in. Pleasant to work with. More

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Great people to deal with and great vehicles everyone is very friendly to deal with very friendly to deal with More

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I enjoyed my purchase. "But"... I was told by my salesman that he ordered me floor mats although he had me check periodically to see if they had come in. I made several calls and stopped in a few times. I on that he ordered me floor mats although he had me check periodically to see if they had come in. I made several calls and stopped in a few times. I only received excuses. I ened up ordering a set from Amazon. Took 3 days !I also had to bring my jeep back several times for a noise in the front end. Mitch the service manager worked with me through the long process and multiple times I had to bring it back. Mitch was great. I couldn't say the same for the other members of the service department. While my vehicle was in the shop I made 4 or 5 calls to inquire to what was happening with my vehicle. I was told "let me me check and I will call you back" Well no one bothered to make that call. I had to call again and again. My experience at Mike Murphy was not all bad. I enjoy my vehicle now! and thanks to employees like Mitch my opinion was salvaged. I do think the lack of follow up from my salesperson regarding the floor mats and poor follow-up from the service staff effects the professionalism one would expect from a quality dealership. I hope this does not fall on deaf ears. Jim McFarden 401 Illini dr. East Peoria Il.61611 (309) 472-8920 jmcfarden0124920@gmail.com More

by jmcfarden0124920 Verified Customer Verified Customer

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Drew and Levi did a great job for us! They were so helpful and kind. They made the process feel stress free. We will return to buy our truck! helpful and kind. They made the process feel stress free. We will return to buy our truck! More

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I had to wait 2-3 weeks for my vehicle due to them being behind on inspections and detailing. A little over a week after signing papers I received a letter from the lender that they were not agreeable to t behind on inspections and detailing. A little over a week after signing papers I received a letter from the lender that they were not agreeable to the terms submitted by the dealer and they were sending the dealer updated terms. I called the finance manager immediately to find out what the issue was. He had just left for lunch. I called again 2 hours later and was put into his voicemail and left a msg. 24 hours later I still had not received a call back and called again. The lady stated she would have him paged and after paging twice to no response I was again put into his voicemail and left a second msg. This was 1 week ago. I’m still waiting on that call back. Extremely poor customer service. More

by LeoLady Verified Customer Verified Customer

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My experience at Mike Murphy was wonderful, the whole team made me feel like family. Fred Graham was very personable and great to work with. I would recommend Mike Murphy and Fred Graham to anyone. team made me feel like family. Fred Graham was very personable and great to work with. I would recommend Mike Murphy and Fred Graham to anyone. More

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I've been a customer of Mike Murphy since ibwas a year old. Dear old dad bought a brand new 1983 bronco 2. Since then we've been loyal to Mike Murphy. Nathan, Jeff and the rest of the crew there are nothi old. Dear old dad bought a brand new 1983 bronco 2. Since then we've been loyal to Mike Murphy. Nathan, Jeff and the rest of the crew there are nothing short of a dream to work with. This is the 3rd vehicle I've purchased from there this year alone, my total for me personally is definitely more than 10. I tried going elsewhere a few times, but always come back to Mike Murphy. Best dealership around. All of their vehicles are in good shape, and very well priced. Look no further than Mike Murphy Ford. More

by Alec Verified Customer Verified Customer

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Anthony was so helpful! The dealership was super clean, everyone was extremely helpful and the towards the end, the Owner came out to say hello! everyone was extremely helpful and the towards the end, the Owner came out to say hello! More

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Nick was very accommodating showing the cars and with the process. Levi worked hard on getting me the best deal. Great job guys! I appreciate your hard work!!!! process. Levi worked hard on getting me the best deal. Great job guys! I appreciate your hard work!!!! More

by TRAVELNUR Verified Customer Verified Customer

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The service was great. I was expecting for it to be a whole day ordeal but, they worked with me quickly and efficiently to get me on the road in 2 hours. whole day ordeal but, they worked with me quickly and efficiently to get me on the road in 2 hours. More

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