Lisa Chea | Page 5

It was a wonderful experience to have Elliot as our salesperson. Everything was done rapidly and professionally. Great experience. Thank you. salesperson. Everything was done rapidly and professionally. Great experience. Thank you. More

by ruben67gm Verified Customer Verified Customer

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The service is great and I appreciate it Hope they keep The service is great and I appreciate it Hope they keep up the great work I will u The service is great and I appreciate it Hope they keep up the great work I will u More

by SEKAR1 Verified Customer Verified Customer

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The service team was very accommodating and David Banco is always extremely helpful resolving any issues. is always extremely helpful resolving any issues. More

by JACKIEHAUSLERHINES Verified Customer Verified Customer

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I have been dealing with Raleigh Mercedes for the past 12 years and you have been very wonderful. With your sales and service I have enjoyed pure professionalism. Thank you for your service. I feel very comf years and you have been very wonderful. With your sales and service I have enjoyed pure professionalism. Thank you for your service. I feel very comfortable to recommend you to my friends and colleagues. More

by EMEFOJO Verified Customer Verified Customer

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I am happy with the new car I got it. And Ms. Cai is an very nice sales and provide good customer services. I will refer my friend to purchase car from Rollye. very nice sales and provide good customer services. I will refer my friend to purchase car from Rollye. More

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Best dealership I have ever worked with, would recommend them highly! them highly! More

by SCOTT.SAUNDERS Verified Customer Verified Customer

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I had an issue with the camera in my car and had to bring the car in for service one week after purchase... not what anyone wants to deal with- but Nick my salesman and Lisa in service were outstanding. My l the car in for service one week after purchase... not what anyone wants to deal with- but Nick my salesman and Lisa in service were outstanding. My loaner was taken care of and I had my car back the next morning! I am so happy with the service and professionalism! I’m not going anywhere else!!!!! More

by KATHYMCMANUSGREEN Verified Customer Verified Customer

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My service advisor is Rob Carlson. He is knowledgeable and proficient at his job. He always, makes sure my service needs are met or exceeded. and proficient at his job. He always, makes sure my service needs are met or exceeded. More

by TOMMIE.MITCHELL20 Verified Customer Verified Customer

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Very curious snd professional helpful with each time I needed help never any issues or problems keeps up to date with all work needed with my car needed help never any issues or problems keeps up to date with all work needed with my car More

by RO67 Verified Customer Verified Customer

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Went to redo a bleed on the coolant system due to air bubbles that were left in the system on the previous service . Was annoyed that the right job wasn’t done the first time . And I had to lose my day a bubbles that were left in the system on the previous service . Was annoyed that the right job wasn’t done the first time . And I had to lose my day and potentially cause damage to my engine as a result of overheating on more then 3 different occasions since that service . Ken the Advisor was fair in rectifying the situation . While I was there , I knocked on the garage door and requested from Andrew to speak to Omar the mechanic . I asked Omar if I can see what’s being done as far as bleeding the air bubbles out of the coolant system . He agreed and took me Over to the vehicle . A minute later the shop manager or service manager may be one of he same . The guy walking around with a suit . Walked me out . As he walked me out he smirked over at Andrew , the guy that met me in . As though we caught this one . He then proceeded to complain to the foreman to talk to Ken the advisor about controlling his customers . I approached this Manager and requested of him to correct his mistake and inform The advisor that I was accompanied . He said he would . He never did . Ken went ahead and reviewed the video to see what actually was . And he was able to observe that I was always accompanied, never alone . The manager gets a 1 out of 5 for giving wrong information . He should be responsible and professional enough to check himself first . Especially after I already told him what was . Perhaps Ken should also be taken more seriously as his intelligence kind of conflicts with his job description. As is why he has outbursts. Over qualified . He should be reviewed for a managerial position . Maybe teach this manager a thing or two about staying honest . No reason for that stupid Smirk . People see everything. And they go home with that everything. Bad enough I had to go back to get the same job done twice . I don’t need BS stories thrown at my face as well . I asked for permission to see my car and I was taken by the mechanic to see my car . This manager owes Ken an apology !!! More

by NIRNIRNIRNIR Verified Customer Verified Customer

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