Lisa Chea | Page 6

My service advisor is Rob Carlson. He is knowledgeable and proficient at his job. He always, makes sure my service needs are met or exceeded. and proficient at his job. He always, makes sure my service needs are met or exceeded. More

by TOMMIE.MITCHELL20 Verified Customer Verified Customer

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Very curious snd professional helpful with each time I needed help never any issues or problems keeps up to date with all work needed with my car needed help never any issues or problems keeps up to date with all work needed with my car More

by RO67 Verified Customer Verified Customer

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Went to redo a bleed on the coolant system due to air bubbles that were left in the system on the previous service . Was annoyed that the right job wasn’t done the first time . And I had to lose my day a bubbles that were left in the system on the previous service . Was annoyed that the right job wasn’t done the first time . And I had to lose my day and potentially cause damage to my engine as a result of overheating on more then 3 different occasions since that service . Ken the Advisor was fair in rectifying the situation . While I was there , I knocked on the garage door and requested from Andrew to speak to Omar the mechanic . I asked Omar if I can see what’s being done as far as bleeding the air bubbles out of the coolant system . He agreed and took me Over to the vehicle . A minute later the shop manager or service manager may be one of he same . The guy walking around with a suit . Walked me out . As he walked me out he smirked over at Andrew , the guy that met me in . As though we caught this one . He then proceeded to complain to the foreman to talk to Ken the advisor about controlling his customers . I approached this Manager and requested of him to correct his mistake and inform The advisor that I was accompanied . He said he would . He never did . Ken went ahead and reviewed the video to see what actually was . And he was able to observe that I was always accompanied, never alone . The manager gets a 1 out of 5 for giving wrong information . He should be responsible and professional enough to check himself first . Especially after I already told him what was . Perhaps Ken should also be taken more seriously as his intelligence kind of conflicts with his job description. As is why he has outbursts. Over qualified . He should be reviewed for a managerial position . Maybe teach this manager a thing or two about staying honest . No reason for that stupid Smirk . People see everything. And they go home with that everything. Bad enough I had to go back to get the same job done twice . I don’t need BS stories thrown at my face as well . I asked for permission to see my car and I was taken by the mechanic to see my car . This manager owes Ken an apology !!! More

by NIRNIRNIRNIR Verified Customer Verified Customer

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Freindly reception from the moment I entered the building until it was time for me to get a loaner. I was satisfied with my vehicle that was serviced. until it was time for me to get a loaner. I was satisfied with my vehicle that was serviced. More

by DOOR62 Verified Customer Verified Customer

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The staff was courteous from my entrance to the building until I received my loaner. Unpon on my return my car was clean and I was out and on my way in 10 minutes. until I received my loaner. Unpon on my return my car was clean and I was out and on my way in 10 minutes. More

by DOOR62 Verified Customer Verified Customer

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Feel so excited and it is so admirable to appreciate one of the top dealerships for Mercedes in US. It was a great experience for buying the SUV as the sales and documentation process was so professional an of the top dealerships for Mercedes in US. It was a great experience for buying the SUV as the sales and documentation process was so professional and prompt. Sales associate Rodni was so convincing that he could the best deal than all the dealers I had visited. I am already the member of the Rallye group as one a BMW in my family. I always do and will recommend all my family and friends to deal with Rallye dealerships, no matter from wherever the buyer is in US. Best wishes always to Rallye Motors and all Rallye dealerships to stay on top and # 1 dealership in US. Best Regards, Nilesh Malhotra More

by Neilnyc Verified Customer Verified Customer

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I purchased a world class vehicle with first class service. My interaction with Lisa and Katie have always been productive, light hearted and professional. At the conclusion of my visit, the maint service. My interaction with Lisa and Katie have always been productive, light hearted and professional. At the conclusion of my visit, the maintenance checks have been performed, the issues resolved and I am back on the road with a fine tuned vehicle. These are the reasons why I keep coming back for service. More

by Michaelangelo Robles Verified Customer Verified Customer

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Lisa Chea is very professional, knowledgable and caring person. Very happy to have her as my service adviser. SHe provided excellent service and did it in timely manner person. Very happy to have her as my service adviser. SHe provided excellent service and did it in timely manner More

by irina1 Verified Customer Verified Customer

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Great friendly service. Waiting room is immaculate, work done right the first time. Would recommend to all family and friends. Would not go to another dealership just for the service done right the first time. Would recommend to all family and friends. Would not go to another dealership just for the service More

by YIACHOS Verified Customer Verified Customer

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Service (broken tire was replaced) was done very quickly, The problem was resolved so fast, that I did not finish browsing the new cars in show room. Thank you very much to all personnel, they are truly prof The problem was resolved so fast, that I did not finish browsing the new cars in show room. Thank you very much to all personnel, they are truly professionals! And my weekend trip to Long Island was not interrupted on that day at all! Thank again. More

by VITALY.BELOV Verified Customer Verified Customer

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