Luis Castilla
Luis Castilla at Findlay Downtown Toyota Spokane

Luis Castilla | Page 6

Sales Manager

Findlay Downtown Toyota Spokane

1128 W 3rd Ave
Spokane, WA 99201

Contact Me
4.9
149 Reviews

Little about myself I have 3 boys Benjamin 13 years old Gabriel 10 years old and Julian 8 year old. We are all Big sports fan and I really enjoy classic car shows with the family. My goal is to help the northwest with their vehicle needs. To also give each customer truly exceptional service. To give everyone of my customer a happy and positive smooth experience. -tomorrow is never promised -

Dealership Experience

12 yrs, 8 mos

Industry Experience

21 yrs, 6 mos

Specialties & Trainings

Master Certified Toyota Sales

Costco

View more specialties & trainings
4.9

149 Reviews

Write a Review

149 Reviews of Luis Castilla

August 29, 2021

Dealership Rating
Employee Rating

Luis made the entire car buying experience so smooth! I was nervous about my credit and he made it happen! 5 stars! Highly recommended. Thank you! More

by Theresa Helgerson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 07, 2021

Findlay Downtown Toyota Spokane responded

Thank you for your positive recommendation! Please let us know if there’s anything else that we can do for you in the future. - Dave Short, General Manager

August 05, 2021

Dealership Rating
Employee Rating

Amazing service! Everyone that me and my family interacted with were polite, informative, and not pushy or aggressive what so ever. I highly recommend these guys! More

by avogel2008
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nick Siebert , Tyson Holley, Shane kuykendall

Aug 06, 2021

Findlay Downtown Toyota Spokane responded

Hello! Thank you for making us a part of your day. Your review is much appreciated. Stop by and see us if you need anything else down the road. - Dave Short, General Manager

July 10, 2021

Dealership Rating
Employee Rating

Amazing experience!!! From start to finish everything was simple, no one was pushy or trying to get me into a car I didn’t fully love! I highly recommend Larry H.Miller. More

by NLL
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike McCollum , Austin Cunningham

Jul 12, 2021

Findlay Downtown Toyota Spokane responded

Thank you for taking the time to review us! We hope you will continue to come to see us in the future! - Dave Short, General Manager

July 04, 2021

Dealership Rating
Employee Rating

Andrew the salesman was fantastic. Unfortunately the deal fell threw when the arrogant sales manager decided to treat us like second rate citizens and insult us. Completely refused to negotiate because “he’s More

by Nate M
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Andrew Heinemann

Jul 04, 2021

Findlay Downtown Toyota Spokane responded

I’m sorry you feel this way about me I said I would do a $500 discount because it was Father’s Day. I’m sorry if you took it the wrong way and in addition we gave you 2k more for your trade I’ve never received a bad review I would like to speak to you this week to resolve your concern. I hope you and your family have a great 4th of July

June 06, 2021

Dealership Rating
Employee Rating

We BUY ALL our vehicles here! And we send our friends & family!! BECAUSE, of these GREAT PEOPLE!! Easy, fast and Friendly! Keep it UP!! We will keep sending folks your way!! More

by woventreasures
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 09, 2021

Findlay Downtown Toyota Spokane responded

Thank you for taking the time to review us! It was our pleasure to provide a top-notch dealership experience. We hope you will continue to come to see us in the future! - Dave Short, General Manager

Jun 10, 2021

woventreasures responded

Dave, Your Crew is Exceptional! From Sales, Financing, Parts to Service!!! Our Loyalty is rewarded EVERYTIME!! :)

April 25, 2021

Dealership Rating
Employee Rating

I am very appreciative of the fantastic customer service. My second time as a customer, and I will definitely be back a third time. Thank you! More

by melissa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rafael Salgado , Austin Cunningham

Apr 28, 2021

Findlay Downtown Toyota Spokane responded

Melissa, Thank you for taking the time to write such a positive review. We really appreciate all our customers and strive to deliver truly exceptional customer service. We look forward to doing more business with you in the future. - Dave Short, General Manager, 509-228-7589

April 19, 2021

Dealership Rating
Employee Rating

They helped our family get a great car at a awesome price. They really care about the people.thank you so much for helping us. More

by Jlunsford711
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dmitriy Kondratyev , Michaelangelo Kiehn

Apr 28, 2021

Findlay Downtown Toyota Spokane responded

Thank you for taking the time to review us! We hope you will continue to come to see us in the future! - Dave Short, General Manager, 509-228-7589

April 11, 2021

Dealership Rating
Employee Rating

Car buying experience was great! Nick was honest and great to work with! I felt like he didn’t push me into something I didn’t want. I would definitely recommend working with him and shopping there at T More

by Beverlyhammeren
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nick Siebert

Apr 12, 2021

Findlay Downtown Toyota Spokane responded

Thank you for taking the time to review us! We hope you will continue to come to see us in the future! - Dave Short, General Manager, 509-228-7589

April 10, 2021

Dealership Rating
Employee Rating

The guys are just great! Keep it up! The salon is very comfortable. Service at a high level. Special thanks to: Michael Angelo Kieran David Short Austin Cunningham Steve Styren Luis Castilla D More

by krugsergleon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Short, Dmitriy Kondratyev , Austin Cunningham, Michaelangelo Kiehn, Steve Styren

Apr 12, 2021

Findlay Downtown Toyota Spokane responded

Thanks for your wonderful review. We hope to work with you again soon! - Dave Short, General Manager, 509-228-7589

March 27, 2021

Dealership Rating
Employee Rating

This is the third vehicle that I have bought. I met Rafael at Liberty Lake and I followed him to LHM Downtown Toyota. This is my second Highlander that I have purchased. Rafael is wonderful to work he More

by heidink
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rafael Salgado , Michaelangelo Kiehn

Mar 29, 2021

Findlay Downtown Toyota Spokane responded

Heidink, Thank you for the great 5-star review and for being a loyal customer. Rafael was pleased to help you find just what you were looking for. Thank you and have a nice day! - Dave Short, General Manager, 509-228-7589

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