Luis Mendez
Luis Mendez at Toyota of Cleveland

Luis Mendez

Service Advisor

Toyota of Cleveland

3560 Village North Blvd SW
McDonald, TN 37353

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4.9
22 Reviews

Languages Spoken

Spanish Spanish

4.9

22 Reviews

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22 Reviews of Luis Mendez

August 14, 2025

Dealership Rating
Employee Rating

I have always trusted Toyota of Cleveland to do services and maintance on my car. More

by yong1010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 15, 2025

Toyota of Cleveland responded

Thank you for trusting the Toyota of Cleveland team with your vehicle's service needs! We're grateful for your continued support and look forward to seeing you at your next visit!

August 07, 2025

Dealership Rating
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Always super friendly and helpful. I really appreciate how they don't push me into doing a service that I'm not looking for, but keeping me informed of what services they recommend. More

by red
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Angelia Caronia

Aug 08, 2025

Toyota of Cleveland responded

Your feedback means a lot to our team! We're glad to hear you're always met with a friendly and helpful experience. We look forward to serving you again! Thank you from all of us at Toyota of Cleveland!

May 30, 2025

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The service department keeps you informed of the status and any additional work that needs to be done. The dealership still has very few new models to choose from unless a pickup is what you want. More

by David
Service Price Transparency
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Recommend Dealer
Yes
May 30, 2025

Toyota of Cleveland responded

David, thanks for your feedback! We're glad to hear our service department kept you informed. We appreciate your patience with the current inventory and hope we can assist you further in the future! - Toyota of Cleveland

April 12, 2025

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There is nothing I would Not recommend about Toyota of Cleveland to make this post brief, except I wanted to purchase a Supra or similar and found that ingress and egress to the cabin had expired due to m More

by ratchettt
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Recommend Dealer
Yes

Other Employees Tagged: Tom Trout

Apr 14, 2025

Toyota of Cleveland responded

Ratchettt, thank you for your continued loyalty to Toyota of Cleveland since 2006! We're delighted to hear that our team consistently provides superior service and dedication. If there's anything else we can do for you, just let us know!

March 05, 2025

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On time, friendly, professional. yes, yes, yes. Yes, will be back. Like this dealership in Cleveland, Tennessee More

by woodall86
Service Price Transparency
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Recommend Dealer
Yes
Mar 06, 2025

Toyota of Cleveland responded

Thank you for the enthusiastic feedback! We're delighted to hear that our team at Toyota of Cleveland provided a timely and professional experience. We look forward to welcoming you back again in the future!

December 18, 2024

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Great service advisor. Work done promptly. Advisor kept me informed on progress. Only negative is additional charge for using credit card More

by Don
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Recommend Dealer
Yes
Dec 19, 2024

Toyota of Cleveland responded

Don, we're glad to hear you had a positive experience with your service advisor at Toyota of Cleveland. We appreciate your feedback regarding the credit card charge and will take it into consideration. Thank you for choosing us!

November 16, 2024

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The best! Dependable, friendly,!knowledgable. Servic is one of the best I have ever dealt with. More

by Rwomack
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Recommend Dealer
Yes
Nov 19, 2024

Toyota of Cleveland responded

Thank you for the positive feedback! Our Toyota of Cleveland team looks forward to serving you again in the future!

September 30, 2024

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Employee Rating

Always friendly, always accommodating. Great service advisor. The video of the technician explaining any issues is a great thing. More

by wayah64
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Recommend Dealer
Yes

Other Employees Tagged: Eddie Shadgett

Oct 01, 2024

Toyota of Cleveland responded

We're delighted to hear you enjoyed the friendly and accommodating service at Toyota of Cleveland. Thanks for highlighting our video updates from our technicians!

January 31, 2024

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Employee Rating

I have been going to them for service for over a year. They take a video of what they do and text it to you and are prompt, kind and helpful. I asked them about trading in my Camry yesterday for a RAV4 be More

by atreegrows12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 31, 2024

Toyota of Cleveland responded

We're delighted to know that you've had a positive experience with our service and sales team at Toyota of Cleveland. We strive for transparency in all we do, so it's great to see this reflected in your review. Enjoy the new RAV4!

January 29, 2024

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Employee Rating

Great service and very friendly staff. It was a pleasure to do business with them More

by c_horton65
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Trout, Anthony Durbin, Andy Peek, Eddie Shadgett, Angelia Caronia , Frankie Foster, Matthew Kress, Jeremy Thomas, Cameron Toll

Jan 29, 2024

Toyota of Cleveland responded

Horton, thank you for trusting us with your business! We'll see you next time. Safe travels!- The Toyota of Cleveland Team

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