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Eddie Shadgett
Eddie Shadgett at Toyota of Cleveland

Eddie Shadgett

Service Advisor

Toyota of Cleveland

3560 Village North Blvd SW
McDonald, TN 37353

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5.0
27 Reviews
5.0

27 Reviews

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27 Reviews of Eddie Shadgett

May 15, 2026

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Employee Rating

Great service ! Did everything I needed I love how they offer snacks and drinks while you wait . Very friendly and helpful . More

by ANGELGEM
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Tom Trout, Anthony Durbin, Andy Peek, Luis Mendez, Angelia Caronia, Michael Hampton, Matthew Reagan, Alison Smith

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May 15, 2026

Toyota of Cleveland responded

Thank you for bringing your Camry Hybrid in for service and for sharing your positive feedback. We’re glad you enjoyed the snacks and drinks and found our team friendly and helpful. Justin Chretien General Sales Manager 423-664-9715

April 20, 2026

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Excellent service experience. Will definitely continue to use this service department. Professional and courteous. Punctual as well. More

by wampanoag3970
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Workmanship
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Recommend Dealer
Yes
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Apr 20, 2026

Toyota of Cleveland responded

Thank you for your kind words about the service on your Toyota Tacoma. Eddie and the team are pleased to have provided professional, courteous, and punctual care. We look forward to assisting you again. Justin Chretien General Sales Manager 423-664-9715

April 07, 2026

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Friendly Very thorough Easy to make an appointment They explained everything very well and clearly More

by LIDELLEH
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Trout, Anthony Durbin, Andy Peek, Luis Mendez, Angelia Caronia, Michael Hampton, Matthew Reagan, Alison Smith

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Apr 07, 2026

Toyota of Cleveland responded

Thank you for highlighting how simple it was to set up your appointment and for mentioning the friendly, thorough care during your Toyota Tacoma service. We’re glad our team could explain every detail clearly. We look forward to helping you with your next visit. Justin Chretien General Sales Manager 423-664-9715

March 15, 2026

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I have bought new and used cars from Toyota of Cleveland for many years and they have not disappointed me. More

by Rkhughes
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andy Peek, Justice Goodner, Tyler Gibson

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Mar 16, 2026

Toyota of Cleveland responded

Thank you for your business and your review! It makes us happy to hear that you’ve consistently left our dealership satisfied. We’ll see you next time at Toyota of Cleveland!

February 13, 2026

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Very fast, helpful, nice, skilled, and honest. Waiting area is good too. The free soda was more helpeful than you migh think. More

by rfowler
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Recommend Dealer
Yes
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Feb 15, 2026

Toyota of Cleveland responded

Hi Fowler! Thank you for the 5-star review! We are grateful for your business and hope to see you again at Toyota of Cleveland.

January 05, 2026

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Always friendly when you come in. Keep you updated and are considerate of your time More

by Don
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Recommend Dealer
Yes

Other Employees Tagged: Tom Trout

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Jan 05, 2026

Toyota of Cleveland responded

Hi Don! We appreciate your shoutout to our team at Toyota of Cleveland! We'll see you next time!

October 17, 2025

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Amazing dealership! From service to the sales people! The Managers and finance people are the best! 20 out of 10 recommend. More

by Cggentry98
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Recommend Dealer
Yes

Other Employees Tagged: Tom Trout, Taylor Alton, Shane DeFoor, Justice Goodner, Josh Howard, Angelia Caronia

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Oct 20, 2025

Toyota of Cleveland responded

Thank you for the stellar rating and recommendation! We're so happy to hear that our team made your experience at Toyota of Cleveland exceptional from start to finish. See you next time!

August 23, 2025

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I have enjoyed a long relationship with Toyota Of Cleveland. Whether purchasing new vehicles or servicing my vehicles, they have done an excellent job. More

by rick.banks1966
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Stockton Coffey, Julien Allinder, Austin Calfee

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Aug 25, 2025

Toyota of Cleveland responded

Rick, thank you for your continued trust in Toyota of Cleveland! We're grateful for your feedback and look forward to continuing to serve you in the future!

August 14, 2025

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I have always trusted Toyota of Cleveland to do services and maintance on my car. More

by yong1010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Trout, Anthony Durbin, Andy Peek, Luis Mendez, Angelia Caronia, Michael Hampton, Matthew Reagan, Alison Smith

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Aug 15, 2025

Toyota of Cleveland responded

Thank you for trusting the Toyota of Cleveland team with your vehicle's service needs! We're grateful for your continued support and look forward to seeing you at your next visit!

May 26, 2025

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This will be my 2nd car from Toyotal of Cleveland. They work hard in helping you get the car you need and follow up with a great service department. More

by robin
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Covington, Crystal Thompson, Angelia Caronia, Michael Dylan Covington

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May 26, 2025

Toyota of Cleveland responded

Hi Robin, thank you for choosing Toyota of Cleveland again! We're delighted to hear about your positive experiences with both our sales and service teams. Enjoy your new car!

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