Marc Bales
Marc Bales at Lexus of Chattanooga

Marc Bales | Page 3

Lexus Master Certified Sales Manager

Lexus of Chattanooga

2135 Chapman Rd
Chattanooga, TN 37421

Contact Me
4.9
267 Reviews

I’ve been around cars my whole life. My father had his own dealership for over 30 years. The main thing he taught me was to be honest and to treat the customer like family. I’ve never forgotten those words and have always taken care of my customers.

Dealership Experience

6 yrs, 4 mos

Industry Experience

27 yrs, 4 mos

Specialties & Trainings

Finance Manager

Lexus

View more specialties & trainings
4.9

267 Reviews

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267 Reviews of Marc Bales

March 18, 2025

Dealership Rating
Employee Rating

Marc Bales was the perfect sales person. Not only was he knowledgeable but stayed in constant contact with us the whole transaction. We were grateful for his good care. Justin, the finance p More

by marshallmhm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Hendrick

Apr 14, 2025

Lexus of Chattanooga responded

Thank you so much, marsha! We are thrilled to hear that you found Marc Bales to be the perfect salesperson and that he provided you with such knowledgeable and consistent communication throughout your transaction. We truly value his dedication to providing excellent care to our guests. We are also delighted that you had a positive experience with Justin in finance. It's wonderful to know that the entire experience at Lexus of Chattanooga was wonderful for you. Thank you for your kind words! We appreciate your business and hope to have the pleasure of assisting you again in the future.

March 18, 2025

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Employee Rating

We absolutely love doing business at Lexus of Chattanooga. It is always a great buying experience and the best service anywhere. More

by timapr07
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 14, 2025

Lexus of Chattanooga responded

That is absolutely wonderful to hear! Thank you so much for your continued loyalty and for sharing your positive feedback about Lexus of Chattanooga. We are thrilled that you consistently have a great buying experience with us and that you consider our service the best anywhere. It means the world to us to know that we are meeting your expectations and providing you with the high level of service you deserve. We truly appreciate your business and look forward to welcoming you back for many years to come!

February 18, 2025

Dealership Rating
Employee Rating

Fred Fortson was excellent from start to finish. It was a smooth and easy process. More

by Tony
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Fred Fortson, Justin Hendrick

Mar 10, 2025

Lexus of Chattanooga responded

Thank you so much for your kind words! We're thrilled to hear that Fred provided you with such an excellent and seamless experience from start to finish. His dedication to making the car-buying process smooth and easy truly makes a difference. If you ever need anything else, we're here to help. Enjoy your new vehicle, and we look forward to seeing you again soon!

January 29, 2025

Dealership Rating
Employee Rating

Lexus of Chattanooga was a wonderful car purchase experience. Unlike anything I’ve ever experienced at a car dealership. No pressure, straightforward and professional experience. Marc, Justin and Jac More

by Beth B
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 06, 2025

Lexus of Chattanooga responded

Thank you, Beth, for your amazing review! ⭐️ We’re so glad to hear that your car-buying experience at Lexus of Chattanooga was unlike any other—no pressure, straightforward, and professional. Marc, Justin, and Jackson are thrilled to have made such a positive impression. We truly appreciate your recommendation and look forward to serving you again in the future! Enjoy your new vehicle!

January 25, 2025

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Employee Rating

What a wonderful experience. Marc and Justin in finance are both great people to work with. They made the purchase such a great experience for my wife and I that we will always r More

by rsilvey1960
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Hendrick, Madison Messer

Feb 06, 2025

Lexus of Chattanooga responded

Thank you so much for your glowing review! We're thrilled to hear that Marc and Justin made your first Lexus purchase such a memorable experience. It's always our goal to provide a smooth and enjoyable process for our customers, and we're so happy that we achieved that for you and your wife. We truly appreciate your recommendation and look forward to assisting you both again in the future! Enjoy your new Lexus!

January 13, 2025

Dealership Rating
Employee Rating

Excellent car buying experience. Highly recommend. Marc picked me up at the airport and the team took care of me. Love the Lexus I bought! More

by Shelly
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 20, 2025

Lexus of Chattanooga responded

Thank you for your wonderful review! We’re so happy to hear that your car-buying experience was excellent, and that Marc and the team were able to make your visit seamless and enjoyable. We’re thrilled you’re loving your new Lexus! Your recommendation means the world to us, and we look forward to assisting you again in the future. Enjoy your new ride!

January 04, 2025

Dealership Rating
Employee Rating

Absolutely flawless experience with Lexus of Chattanooga. Mark Bales was super communicative, professional, and accommodating throughout the entire process. I would whole heartedly recommend them to anyone l More

by 3gaited
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Justin Hendrick, Madison Messer

Jan 07, 2025

Lexus of Chattanooga responded

Thank you for sharing your outstanding experience with us! We’re so glad to hear that Mark Bales made your car-buying process smooth, communicative, and professional. It means a lot to us that you drove all the way from Orlando to do business with Lexus of Chattanooga! Your recommendation truly warms our hearts, and we’re grateful for your trust. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. We look forward to serving you again!

January 04, 2025

Dealership Rating
Employee Rating

The worse thing was waiting on the GX to get to the dealer which could not be prevented….I was just very excited but Marc was great to keep me updated and a pleasure to work with. More

by Angie Mc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 07, 2025

Lexus of Chattanooga responded

Thank you for sharing your experience with us! We completely understand how exciting it can be to wait for your new vehicle, and we’re glad to hear that Marc kept you updated throughout the process and made it as smooth as possible. We truly appreciate your patience and are thrilled that you had a positive experience working with Marc. If there’s anything else we can do for you, please don’t hesitate to reach out. We hope you’re enjoying your GX!

December 10, 2024

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Employee Rating

I want to first say, I despise car shopping. It’s not a fun experience. But Lexus of Chattanooga changed that for me. They were very helpful, not pushy at all, and helped me get the “mom car” I’ More

by LexusTX
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Allie McKamey

Dec 18, 2024

Lexus of Chattanooga responded

Thank you so much for your wonderful review! We're so happy to hear that Lexus of Chattanooga was able to change your perspective on car shopping. It’s great to know that Marc Bales went above and beyond to secure the perfect "mom car" for you, and that we were able to handle any bumps along the way to ensure everything was perfect. We truly appreciate your recommendation and are honored to have earned your trust. If there’s anything else we can do for you, please don’t hesitate to reach out. Enjoy your new ride!

November 21, 2024

Dealership Rating
Employee Rating

Marc was great to deal with. The check out process was much improved since the last time I dealt with you. Thanks to all. More

by Clemenb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 21, 2024

Lexus of Chattanooga responded

Thank you for your wonderful feedback! We’re so happy to hear that Marc made your experience a positive one and that you noticed improvements in our checkout process. We’re always looking for ways to enhance the experience for our customers, and your input means a lot to us. Thanks again for choosing us, and we look forward to assisting you again in the future!

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