Marc Bales
Marc Bales at Lexus of Chattanooga

Marc Bales | Page 4

Lexus Master Certified Sales Manager

Lexus of Chattanooga

2135 Chapman Rd
Chattanooga, TN 37421

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4.9
270 Reviews

I’ve been around cars my whole life. My father had his own dealership for over 30 years. The main thing he taught me was to be honest and to treat the customer like family. I’ve never forgotten those words and have always taken care of my customers.

Dealership Experience

6 yrs, 10 mos

Industry Experience

27 yrs, 10 mos

Specialties & Trainings

Finance Manager

Lexus

View more specialties & trainings
4.9

270 Reviews

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270 Reviews of Marc Bales

January 04, 2025

Dealership Rating
Employee Rating

The worse thing was waiting on the GX to get to the dealer which could not be prevented….I was just very excited but Marc was great to keep me updated and a pleasure to work with. More

by Angie Mc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 07, 2025

Lexus of Chattanooga responded

Thank you for sharing your experience with us! We completely understand how exciting it can be to wait for your new vehicle, and we’re glad to hear that Marc kept you updated throughout the process and made it as smooth as possible. We truly appreciate your patience and are thrilled that you had a positive experience working with Marc. If there’s anything else we can do for you, please don’t hesitate to reach out. We hope you’re enjoying your GX!

December 10, 2024

Dealership Rating
Employee Rating

I want to first say, I despise car shopping. It’s not a fun experience. But Lexus of Chattanooga changed that for me. They were very helpful, not pushy at all, and helped me get the “mom car” I’ More

by LexusTX
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Allie McKamey

Dec 18, 2024

Lexus of Chattanooga responded

Thank you so much for your wonderful review! We're so happy to hear that Lexus of Chattanooga was able to change your perspective on car shopping. It’s great to know that Marc Bales went above and beyond to secure the perfect "mom car" for you, and that we were able to handle any bumps along the way to ensure everything was perfect. We truly appreciate your recommendation and are honored to have earned your trust. If there’s anything else we can do for you, please don’t hesitate to reach out. Enjoy your new ride!

November 21, 2024

Dealership Rating
Employee Rating

Marc was great to deal with. The check out process was much improved since the last time I dealt with you. Thanks to all. More

by Clemenb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 21, 2024

Lexus of Chattanooga responded

Thank you for your wonderful feedback! We’re so happy to hear that Marc made your experience a positive one and that you noticed improvements in our checkout process. We’re always looking for ways to enhance the experience for our customers, and your input means a lot to us. Thanks again for choosing us, and we look forward to assisting you again in the future!

November 12, 2024

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Marc Bales is a true professional. He was very knowledgeable and helpful. Marc made the whole car buying processes easy. More

by Dana N.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 13, 2024

Lexus of Chattanooga responded

Thank you so much, Dana! We’re thrilled to hear that Marc made your car buying experience smooth and easy. His professionalism and expertise are truly appreciated, and we’re so glad he could assist you in finding the perfect vehicle. Thank you for choosing Lexus of Chattanooga, and we look forward to serving you again in the future!

November 05, 2024

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Employee Rating

Marc Bales was great to work with, no pressure. The best experience we have ever had buying a car! More

by Equinecraz
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Josiah & Jackson were great as well!

Nov 06, 2024

Lexus of Chattanooga responded

Thank you so much for your kind words! We’re thrilled to hear that working with Marc was such a positive experience. Providing a no-pressure, enjoyable car-buying process is always our goal, and we’re so glad we could make that happen for you. Your satisfaction means the world to us, and we look forward to serving you again in the future. Enjoy your new car, and if you ever need anything, don't hesitate to reach out!

November 05, 2024

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Still cannot believe we landed one of the most sought after vehicles available (or not available anywhere in GA, TN or AL). How did we get a new Lexus GX 550? It is the perfect color and Luxury package More

by Don.groce
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 06, 2024

Lexus of Chattanooga responded

Hi Don, Thank you for such a glowing review! We’re absolutely thrilled that you were able to get your hands on one of the most sought-after vehicles, the Lexus GX 550. It’s wonderful to hear that the color and Luxury package were exactly what you were looking for—it sounds like the perfect fit! We're so glad Marc, Justin, and Jackson were able to guide you through the process and help you find the vehicle of your dreams. Your trust in our team means the world to us, and we’re honored to be your go-to dealership. If you ever need anything in the future, whether it's service or trading up, we’ll be here for you every step of the way. Enjoy every drive in your amazing new GX 550!

November 01, 2024

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Employee Rating

Marc was helpful and not pushy when purchasing our brand new Lexus RX 350. Thanks so much! More

by lindsey Shrader
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 06, 2024

Lexus of Chattanooga responded

Hi Lindsey, Thank you for sharing your experience! We’re thrilled to hear that Marc was able to assist you in a helpful and non-pushy way during your Lexus RX 350 purchase. Providing a comfortable and enjoyable car-buying experience is always our goal, and we’re so happy we could do that for you. If you ever need anything else, don’t hesitate to reach out. Enjoy your new Lexus!

October 31, 2024

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Employee Rating

This dealership obliged every request I made and this was done entirely remotely. I would highly recommend them to anyone. More

by joel
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Hendrick

Nov 06, 2024

Lexus of Chattanooga responded

Hi Joel, Thank you for your amazing review! We’re so glad to hear that we could accommodate all your requests remotely and make your experience seamless. Your recommendation means the world to us, and we’re honored to have earned your trust. If there's anything more we can do for you in the future, please don't hesitate to reach out! We look forward to serving you again!

October 26, 2024

Dealership Rating
Employee Rating

Marc is the best car salesman of all time. He made me feel like family. More

by Emmagbales
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Hendrick

Nov 06, 2024

Lexus of Chattanooga responded

Thank you so much for your kind words! We’re thrilled to hear that Marc made you feel like family—that’s exactly the kind of experience we aim to provide. He truly goes above and beyond for his customers, and we’re so happy he was able to make your car-buying journey special. If you ever need anything or have any questions, don’t hesitate to reach out. We’re here for you!

October 26, 2024

Dealership Rating
Employee Rating

World class service and experience. Outstanding operation from start to finish. Every staff member greet you and make sure you are in great hands. Facility is well laid out, easy to More

by Jennifer St. Peter
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 06, 2024

Lexus of Chattanooga responded

Hi Jennifer, Thank you so much for your incredible review! We’re thrilled to hear that your experience with us was world-class from start to finish. Our team works hard to ensure every customer feels welcomed and well taken care of, so it means a lot to know we succeeded in making your visit seamless and enjoyable. We’re also glad you found our facility easy to navigate! If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to serving you again soon!

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