Process was easy service was excellent staff was top
notch very helpful will be using toyota again
notch very helpful will be using toyota again
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by DNOVAK207
Verified Customer
Verified Customer
Apr 04, 2025 -
Toyota of Scranton responded
DNOVAK207,
Thank you for the 5 stars and the great feedback! We’re thrilled you had a smooth, helpful, and high-quality experience with us. We’re here whenever you need us—see you next time!
Warm regards,
The Toyota of Scranton Team
Very satisfied with everyone at the dealership especially
Tyler in sales and Jonathan in service. I'm not sure who Alan is.
Tyler in sales and Jonathan in service. I'm not sure who Alan is.
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by JRATAY55
Verified Customer
Verified Customer
Service Price Transparency
Mar 30, 2025 -
Toyota of Scranton responded
JRATAY55,
Thank you so much for your kind words! We’re thrilled to hear that Tyler and Jonathan took great care of you — they’re both valued members of our team. We appreciate your loyalty and are always here if you need anything. And no worries about Alan — if there’s ever anything we can clarify, just let us know!
All the best,
The Toyota of Scranton Team
I can’t say enough good things about this place.
5 star service all around, and I’ve bought enough new cars to know a good experience from someone who is just trying to make the sale. The way they
5 star service all around, and I’ve bought enough new cars to know a good experience from someone who is just trying to make the sale. The way they took care of my family and my needs through the whole process was exceptional. Starting with my salesman Jordan Printz, who responded to everything that I asked with a want to help, and a no nonsense, straightforward approach toward the options that would benefit me, versus the unnecessary. He ran me 4 quotes on different trucks without me ever feeling like it was a hassle. Two young kids waiting at home, and the sale was after hours, never made me feel like I was being rushed. Thank you Jordan. Marco Valenti, the finance manager….cant say enough good things about this man, he’s handled all my purchases through Toyota of Scranton for it feels like almost a decade. He knows me by name and remembers when I fibbed about “not trading this car in for awhile”. He’s exceptional at what he does, seemless paperwork as always, and a great personality. Looking forward to dealing with him on the next go ‘round. And yet another member of the team that needs recognition, Richard LaRussa, the Finance Director. You could not ask for a nicer human being. From helping me add protections for my new truck, to providing meals for dinner for my family of four, just because he knew we were there for awhile and wanted to make supper easy on us and that the kids bellies were full. I’m writing this long review because I hope it falls into the right hands at Toyota of Scranton…and just to add a little story that deserves accreditation…I had my last vehicle serviced at Toyota recently and was dropped off to pick it up after hours, where the key was never left in it. It was a touch past 8:00 PM. the only person in the building working was Richard. I knocked on the glass window to ask if maybe he could see if the key was left inside. He brought me inside, helped me look for well over an hour, calling multiple people, trying to help any way he could. I told him it wasn’t a big deal, I’d have my wife come with the other key. He offered me a drink and an apology which wasn’t even necessary since he was doing me such a great service. She picked me up and we went home. 8:00 AM next morning there was a porter with my key at my front door… I live roughly 28 miles away! Rich took care of everything, and they even sent a $50 gift card in the mail to cover my wife’s fuel. Tell me what other dealership has done that for you. These gentlemen are class acts, and worth their weight in gold. Moral of this novel….use them for your vehicle purchases, you won’t be disappointed.
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by McGrath86
Jan 06, 2025 -
Toyota of Scranton responded
MCGRATH86,
Thank you so much for taking the time to share your incredible experience with us! We're truly honored by your kind words and thrilled to hear that Jordan, Marco, and Richard went above and beyond to make your visit exceptional. It means the world to us that our team provided you with a seamless and stress-free process, especially with two little ones waiting at home.
Jordan's straightforward approach, Marco's longstanding support, and Richard's genuine care clearly made a lasting impact, and we couldn't be more proud to have them on our team. Your story about the after-hours key situation and how Richard handled it exemplifies the level of service we strive for every day—treating our guests like family and always going the extra mile.
We’re so grateful for your continued trust in us over the years, and we can't thank you enough for your recommendation. We’ll be sure to share your thoughtful feedback with the entire team. Congratulations on your new truck, and we’re already looking forward to helping you again in the future! Safe travels and warmest regards from all of us at Toyota of Scranton!
Warm regards,
The Toyota of Scranton Team
Salesman was great, never too pushy.
Finance department was too fast in my opinion. Felt like they were in a hurry or wanted to get something by on me. I wasn’t in a rush but felt like t
Finance department was too fast in my opinion. Felt like they were in a hurry or wanted to get something by on me. I wasn’t in a rush but felt like they were when it came time to sign and initial paperwork. Nice guy and good at what he does.
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by JSKISCIM54
Verified Customer
Verified Customer
Other Employees Tagged:
Gerardo Patino-Flores
Jan 03, 2025 -
Toyota of Scranton responded
JSKISCIM54,
Thank you for taking the time to share your experience. We're glad to hear you had a positive interaction with your salesman and appreciated his approach. We also appreciate your feedback regarding the finance process. It's never our intention to make anyone feel rushed, and we apologize if that was the impression you got. Your comments will help us improve, as we want every part of the process to feel clear and comfortable. If you’d like to discuss your experience further, please feel free to reach out to us. Thank you again for your business!
Warm regards,
The Sales Team
Toyota of Scranton
Toyota of Scranton is the best dealership we have ever
been to. Hands down. Our dealer Doug Stahl is cool calm and extremely knowledgeable. Marcos is very experienced and efficient.
been to. Hands down. Our dealer Doug Stahl is cool calm and extremely knowledgeable. Marcos is very experienced and efficient.
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by madge45
Verified Customer
Verified Customer
Dec 27, 2024 -
Toyota of Scranton responded
madge-45,
Thank you so much for your fantastic review! We're thrilled to hear that you had such a great experience at Toyota of Scranton. Doug and Marcos are truly valuable members of our team, and we’re glad they provided you with knowledgeable, efficient, and professional service. We appreciate your kind words and look forward to serving you again in the future! Enjoy your new vehicle!
Warm regards,
The Sales Team
Toyota of Scranton
They have helpful and knowledgeable staff.
Their prices are tough to beat along with their honesty. I would definitely go there again.
Their prices are tough to beat along with their honesty. I would definitely go there again.
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by J. Regina
Verified Customer
Verified Customer
Other Employees Tagged:
Adrianna Neff
Dec 18, 2024 -
Toyota of Scranton responded
J. Regina,
Thank you for sharing your positive experience with us! We're glad our team’s knowledge, helpfulness, and honesty stood out to you. It’s also great to hear you found our prices competitive. We truly appreciate your kind words and look forward to serving you again in the future!
Warm regards,
The Sales Team
Toyota of Scranton
Always a great experience dealing with Dave Greico and
Toyota of Scranton thank you a a
Toyota of Scranton thank you a a
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by JMPLAWLER
Verified Customer
Verified Customer
Service Price Transparency
Nov 30, 2024 -
Toyota of Scranton responded
JMPLAWLER,
Thank you for your wonderful feedback! We're so glad to hear that Dave Grieco and our team continue to provide you with great experiences. Your support means a lot to us, and we look forward to serving you again in the future!
Warm regards,
The Toyota of Scranton Team
Very good experience when buying my new car.
..Kevin is a very knowledgeable sales person
..Kevin is a very knowledgeable sales person
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by STORMY5471
Verified Customer
Verified Customer
Other Employees Tagged:
Kevin Cloud
Nov 19, 2024 -
Toyota of Scranton responded
STORMY5471,
Thank you for sharing your experience! We're thrilled to hear that Kevin's knowledge and expertise helped make your car-buying experience a great one. Enjoy your new car, and if you ever need anything, don't hesitate to reach out!
Warm regards,
The Sales Team
Toyota of Scranton
Good, people were kind and easy to work with and they try
hard to get u in the right car at the right price
hard to get u in the right car at the right price
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by ERIKBACON06
Verified Customer
Verified Customer
Oct 17, 2024 -
Toyota of Scranton responded
ERIKBACON06,
Thank you for your kind words! We're so glad to hear that our team made the car-buying process smooth and enjoyable for you. We always strive to help our guests find the perfect vehicle at the best price. If you ever need anything in the future, don't hesitate to reach out. Enjoy your new ride!
Warm regards,
The Sales Team
Toyota of Scranton
Ebrahin was amazing and made our experience with Toyota
positive. I would recommend him to everyone and anyone. He was so kind and attentive. He made sure to keep us up to date throughout the whole process
positive. I would recommend him to everyone and anyone. He was so kind and attentive. He made sure to keep us up to date throughout the whole process.
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by MICHELLEMASLAR
Verified Customer
Verified Customer
Oct 11, 2024 -
Toyota of Scranton responded
MICHELLEMASLAR,
Thank you for sharing such wonderful feedback about your experience with Ebrahin! We're thrilled to hear that he made your visit so positive with his kindness, attentiveness, and excellent communication. We’re proud to have team members like Ebrahin who go above and beyond to provide exceptional service.
Your recommendation means a lot to us, and we’ll be sure to share your kind words with him. If you need anything in the future, please don’t hesitate to reach out—we’d love to assist you again!
Warm regards,
The Sales Team
Toyota of Scranton