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Toyota of Scranton responded

Dear LEONARDCLA, Thank you for taking the time to share your experience with us! We're delighted to hear that you were treated with respect and that the transition of vehicles was smooth and easy for you. It's wonderful to know that you decided to purchase the car you had been leasing. We're honored to have earned your trust and business. If you ever need anything else or have any questions, please don't hesitate to reach out. Thank you for choosing Toyota of Scranton, and we look forward to serving you again in the future! Best regards, Toyota of Scranton Team

Toyota of Scranton responded

DAVE0410.DO, Thank you for choosing Toyota of Scranton! We're delighted to hear that your initial experience has been positive. Our team is committed to providing exceptional service throughout your ownership journey, including when you schedule maintenance or service appointments. Rest assured, we're here to ensure your vehicle receives top-notch care and attention every step of the way. If you have any questions or concerns as you proceed, please don't hesitate to reach out. We look forward to serving you and exceeding your expectations in the future. Best regards, The Toyota o fScranton Team

Toyota of Scranton responded

Dear TRAP01, Thank you for taking the time to share your positive experience with Toyota of Scranton! We are delighted to hear that you found our dealership to be excellent, with friendly people, a clean building, and great customer care. Our team works hard to provide a welcoming and customer-focused environment, and we are thrilled to know that it reflected in your experience. We take pride in maintaining a clean and inviting space for our customers. We are also pleased that you found our selection of vehicles to be great. It's our goal to offer a diverse range of high-quality vehicles to meet the needs and preferences of our valued customers. Thank you for choosing Toyota of Scranton, and we appreciate your kind words. If there's anything more we can assist you with or if you have any further feedback, please don't hesitate to reach out. Safe and happy driving! Best regards, The Toyota of Scranton Team

Toyota of Scranton responded

PLUMJOE, Thank you for taking the time to share your experience with us at Toyota of Scranton! We're thrilled to hear that our team provided you with exceptional customer service. Our goal is to make every visit enjoyable and stress-free. We appreciate your business and look forward to serving you again in the future. Warm regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

DANIELDSCOUTEN1, We appreciate you taking the time to share your feedback with us. It's fantastic to hear that your experience with Toyota of Scranton was mutually beneficial, and we're delighted that you were able to find the car you wanted. Our team strives to ensure that every customer has a positive and satisfying experience, and we're pleased that we could meet your expectations. If there's anything more we can do for you or if you have any further comments, please feel free to reach out. We're here to assist you in any way we can. Thank you once again for choosing Toyota of Scranton. We value your business and hope to serve you again in the future. Best regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

RCETIN122, Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you love your new car and that you had a great overall experience at Toyota of Scranton. It's fantastic to know that you are considering us for your future car needs. We truly appreciate your trust and look forward to assisting you when you're ready for your next vehicle. If you have any questions or if there's anything else we can do for you, please feel free to reach out. We're here to ensure your continued satisfaction. Thank you again for choosing Toyota of Scranton. We value your business and can't wait to serve you again in the future. Best regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear Robert G. Toomey, Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that you found our staff to be courteous and professional, our facility clean, and our vehicle selection impressive. At Toyota of Scranton, customer satisfaction is our top priority, and we are thrilled to know that we met your expectations. We appreciate your kind words and your acknowledgment of our efforts to provide a great car-buying experience. We look forward to welcoming you back in the future, and if there's anything specific you enjoyed or any suggestions you may have for improvement, please feel free to share. Your feedback is invaluable to us. Once again, thank you for choosing Toyota of Scranton, and we can't wait to assist you with any automotive needs you may have in the future. Best regards, Guest Experience Team Toyota of Scranton

Toyota of Scranton responded

Dear DOMBROSKIJ523, Thank you so much for taking the time to share your positive experience with Toyota of Scranton! We're delighted to hear that Brian B provided you with excellent service as your salesperson during your recent used vehicle purchase. It's truly rewarding to have such loyal customers like you and your wife who have chosen Toyota of Scranton for multiple leases over the years. We appreciate your trust and continued support. We're equally pleased to know that our commitment to the community and various organizations has resonated with you. At Toyota of Scranton, we believe in giving back to the community that has been an integral part of our success. If there's anything specific you'd like to share or any suggestions for improvement, please feel free to reach out. We value your feedback and are committed to continually enhancing our services. Thank you again for choosing Toyota of Scranton, and we look forward to serving you for many more years to come. Best regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

junkmanken, \We sincerely apologize for the challenges you've faced following your purchase of a GMC Sierra from our dealership. Your experience does not align with the level of service we aim to provide, and we appreciate your candid feedback. We understand the frustration caused by the breakdown of your truck on day one, and we are truly sorry for any inconvenience this has caused. It is disheartening to hear that you did not receive the communication and support you rightfully expected during this time. Once again, we apologize for any frustration or inconvenience caused, and we appreciate your patience as we worked to rectify the situation. We hope you are enjoying the Tundra. Thank you for bringing this to our attention, and we look forward to the opportunity to regain your trust. Regards, The Toyota of Scranton Team