Marcus Atkins | Page 3

Nathan was really helpful and had a good experience and excellent customer service at north side Lexus. excellent customer service at north side Lexus. More

by fkhoja88 Verified Customer Verified Customer

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I could not be happier with my experience at Northside Lexus with Erica Pollino. We went to several dealerships in our car buying journey and Northside Lexus was in a class of its own. It felt more like a Lexus with Erica Pollino. We went to several dealerships in our car buying journey and Northside Lexus was in a class of its own. It felt more like a high end hotel lobby than a car dealership. Erica was charming and went out of her way to help us with recovering a title at the DMV, smoothing the transaction and making the entire process painless. The vehicle is also gorgeous and I am excited to drive it. More

by acal065 Verified Customer Verified Customer

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Everyone was super nice and made our experience very pleasant. We enjoyed buying from Northside! pleasant. We enjoyed buying from Northside! More

by skayhd Verified Customer Verified Customer

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Exuding the Lexus standard in every communication. Delightful personality. Kept my western hat safe for at least ten days 😏 Delightful personality. Kept my western hat safe for at least ten days 😏 More

by FAULK.JOE Verified Customer Verified Customer

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From the moment we walked in the door to when we drove off with our new car our experience was first rate. Our salesman, Austin, was low pressure, highly knowledgeable and delightful to deal with. off with our new car our experience was first rate. Our salesman, Austin, was low pressure, highly knowledgeable and delightful to deal with. More

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My sales consultant Nang was over the top wonderful! The process was so easy! It was a smooth transaction! The process was so easy! It was a smooth transaction! More

by rosinecarter Verified Customer Verified Customer

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What can I say? They gave me the wrong car on a lease. Luckily they had another one just like it. The mistake would have not been so upsetting had we simply been ab They gave me the wrong car on a lease. Luckily they had another one just like it. The mistake would have not been so upsetting had we simply been able to switch cars. However, Marcus, the finance person, insisted he could fix the situation by including a statement to the contract and supporting documents stating the correct VIN number. I explained to him that I could see problems ahead at the DMV and at Lexus Finance. He continued to argue with me over several phones calls spanning 2 hours. I finally told him either I get the Lexus with the VIN matching my paperwork or we get all the funds back whereupon we would just walk away. Marcus agreed to the car switch at that point. We took the car with the wrong VIN back the next day and the switch went smoothly. I was not happy with Marcus continually putting me on the defensive over the whole situation as none of it was remotely my fault. Nathan, the salesman, offered me free Lexus cups for my “inconvenience” but I declined as the cups could in no way make up for the hours of stress dealing with this issue. I will get my service at Northside Lexus when convenient, but will not lease/buy another car from them as they do not provide an experience I have come to expect from Lexus. More

by JIMMYBISHOP53 Verified Customer Verified Customer

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Excellent service from Julio and Markus. Very knowledgeable and made us feel comfortable in our first Lexus purchase. Very knowledgeable and made us feel comfortable in our first Lexus purchase. More

by belyn1295 Verified Customer Verified Customer

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She served very conscientiously and gave very clear instructions about vehicle options. As well as the conveniences it brings and the safety when driving. instructions about vehicle options. As well as the conveniences it brings and the safety when driving. More

by khaimap Verified Customer Verified Customer

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Lisa was very easy to work and was very professional. No pressure to purchase car. No pressure to purchase car. More

by KE.ROBERTO Verified Customer Verified Customer

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