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Mark Terry
Mark Terry at Smythe Volvo Cars

Mark Terry | Page 21

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

Contact Me
4.9
242 Reviews

I'm a father of 4 and love spending time with my wife and kids. I have been in the automotive business for over 22 years and have a passion for people and cars. My wife, mother and I all drive Volvo's!! #Volvoforlife

Dealership Experience

5 yrs, 4 mos

Industry Experience

19 yrs, 4 mos

Languages Spoken

English English

Spanish Spanish

4.9

242 Reviews

Write a Review

242 Reviews of Mark Terry

November 30, 2022

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Employee Rating

Mark is an absolute customer service ROCK STAR. He managed to achieve the impossible by replacing an unobtainable heating component in half the time allotted by VOLVO. Thanks to him my wife has her More

by dbutensky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 30, 2022

Smythe Volvo Cars responded

We are very happy to hear that Mark provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 28, 2022

Dealership Rating
Employee Rating

Mark was great. He was very helpful and he alerted me to all issues on my car and provided reasonable options. More

by Nsords
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 29, 2022

Smythe Volvo Cars responded

Thanks for sharing your experience with Smythe Volvo. Mark and our team appreciate your business and hope to see you again soon!

November 26, 2022

Dealership Rating
Employee Rating

Mark was very helpful in explaining all that needed to be done, arranging a loaner and keeping me updated. He was fantastic to work with. More

by Michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 27, 2022

Smythe Volvo Cars responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Michael, please let us know.

November 25, 2022

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Employee Rating

Wait time was LOOOONG, but service was great. Mark made it worth not complaining about. More

by Cmal100468
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 27, 2022

Smythe Volvo Cars responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Mark met your expectations. Thank you again for choosing Smythe Volvo, we look forward to having you as one of our valued customers for many more years to come!

November 24, 2022

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Employee Rating

Very attentive service. Always listens to their customers and proved A+ service. Loaners are a plus. More

by diepkloof
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 25, 2022

Smythe Volvo Cars responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Smythe Volvo!

November 23, 2022

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Employee Rating

Had a great first experience at this dealership for service. Very professional and diagnosed and fixed the problems quickly. Would recommend! More

by Newcustomer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 25, 2022

Smythe Volvo Cars responded

Thanks for sharing about your experience with Smythe Volvo. We appreciate your business and hope to see you again soon!

November 23, 2022

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Employee Rating

It is always a pleasure coming to Smythe for service. We have been buying and servicing cars here sine our first Volvo in 1993. The people are a pleasure to deal with and the quality of the service has More

by tpmitchell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward, Doug MacAdam, Tina Dewald , Cristina Correa

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Nov 25, 2022

Smythe Volvo Cars responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Smythe Volvo.

November 23, 2022

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Employee Rating

We’ve been going to this dealer for over 20 years and can’t say enough great things about them! Everyone is courteous and professional and the service has always been outstanding. More

by dsa1377
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward, Doug MacAdam, Tina Dewald, Regina Krauza, David Ferrence , Todd Colbeth, Cristina Correa, Dina Thomson

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Nov 23, 2022

Smythe Volvo Cars responded

Thanks for sharing about your experience with Smythe Volvo. We appreciate your business and hope to see you again soon!

September 29, 2022

Dealership Rating
Employee Rating

Everyone at Smythe Volvo contributes to their overall great customer service. They are the best in the industry at what they do. Great team! Thanks for all the help. More

by mckelly126
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Doug MacAdam, Regina Krauza, Alon Katende, Abood Katib, David Ferrence , Dennis Hynes, Dina Thomson

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Oct 01, 2022

Smythe Volvo Cars responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. Thank you for this fantastic five-star review. We look forward to continuing to serve you in the future.

August 20, 2022

Dealership Rating
Employee Rating

Mark is incredibly helpful, knowledgeable and friendly. He is truly service-oriented and makes you feel like your service and issues are important and will be properly and competently handled. More

by Mike
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Regina Krauza

Report | Print
Aug 25, 2022

Smythe Volvo Cars responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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