Mary Keller | Page 21

Best dealership with his best selection and the best crew thank you very much to Carl Alan and Robert for all the kindness extremely helpful and knowledge and the best thing I am driving happy with the vehic thank you very much to Carl Alan and Robert for all the kindness extremely helpful and knowledge and the best thing I am driving happy with the vehicle that I really want and the contract I really want thank you so very much to make me and my heart and my family happy More

by jcbrostella1@hotmail.com Verified Customer Verified Customer

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I have been working with Mary Keller for many years. She’s awesome and we’ve become friends as a result. She’s awesome and we’ve become friends as a result. More

by kwashington31 Verified Customer Verified Customer

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Smooth, fast, and fair purchase. Mary was awesome once again and attentive to all our needs. Joe was great and made the final purchase smooth and fast. This is my third purchase from Mary and the dealersh again and attentive to all our needs. Joe was great and made the final purchase smooth and fast. This is my third purchase from Mary and the dealership and will come back again for the next one! More

by clk_dlk Verified Customer Verified Customer

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The sales lady was very knowledgable and very patient. also gave us time during the negotiating to talk amongst ourselves. The Finance man also took his time to educate us about the car and the contracts also gave us time during the negotiating to talk amongst ourselves. The Finance man also took his time to educate us about the car and the contracts financial part. When we came back after buying the car they still gave us time with all our questions. the service dept. has been great in taking care of our post purchase needs!!! More

by ingridrea Verified Customer Verified Customer

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Very accommodating dealership overall. Worked with Mary and Alex during 2 car deals. Both took great care of us. Made the process as painless as possible. and Alex during 2 car deals. Both took great care of us. Made the process as painless as possible. More

by karimhanna Verified Customer Verified Customer

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I had an excellent experience at this dealership. Everybody was so professional, knowledgeable, friendly & approachable. My husband & I are so happy we chose this BMW dealership & will definitely con Everybody was so professional, knowledgeable, friendly & approachable. My husband & I are so happy we chose this BMW dealership & will definitely continue with them lease after lease. Thank you all! More

by Shamilaleathers Verified Customer Verified Customer

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Going down hill..actually did worst to my car than I took it in for.. communication among employee doesn't exist.. poor communication with customer. Customer service deteriorating. Jamie Anasee is the only it in for.. communication among employee doesn't exist.. poor communication with customer. Customer service deteriorating. Jamie Anasee is the only one there take seem to care More

by Jt33781 Verified Customer Verified Customer

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We had looked at multiple cars and dealerships, including a different BMW dealership, but when we walked on to the lot at Ferman BMW Mary greeted us and immediately started assisting us. It was a busy day an a different BMW dealership, but when we walked on to the lot at Ferman BMW Mary greeted us and immediately started assisting us. It was a busy day and there were many other customers around, Mary had a family that she was also working with, but not wanting us to be left alone she grabbed additional keys and helped us take a look at the available X3's. One of her previous customers was leaving the lot as we were looking and made sure to stop and tell us that Mary was the best and she would make sure that we were taken care of. He was not wrong, Mary was so great throughout the entire process, she was not pushy or rude, was open and direct with us about our options and the availability. Her dedication to her customers is amazing, we will definitely be return customers! More

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Bad service - both from sales and service. Typical of what I’ve experienced previously from Ferman. Did not get a loaner car as I was promised when I bought the car from Ferman. Hard getting feedback o what I’ve experienced previously from Ferman. Did not get a loaner car as I was promised when I bought the car from Ferman. Hard getting feedback or status on my car. No call back from sales when promised as they were looking for a new car for me while my car was being serviced. No paperwork found for oil change that was supposed to be done on my car when I picked it up. It was emailed to me later when I complained. More

by dennis.beachcpa Verified Customer Verified Customer

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This is our third car that we have purchased from the Ferman dealership the sales process was outstanding And professional led by sales manager Alan Mazur and sales associate Mary Keller. We love our new Ferman dealership the sales process was outstanding And professional led by sales manager Alan Mazur and sales associate Mary Keller. We love our new 4 series convertible More

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