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Mathew Rivera

Overview Reviews (690) Inventory (271)

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Mathew Rivera

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.9

690 Reviews

Overview Reviews (690) Inventory (271)

Dealership Experience

4 yrs, 9 mos

Industry Experience

14 yrs, 1 mo

Languages Spoken

English

4.9

690 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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690 Reviews of Mathew Rivera

March 23, 2026

Dealership Rating

Employee Rating

Good people to work with That's what I have to say Very courteous people to work with. courteous people to work with. More

by Betsylyn07

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mathew Rivera

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Mar 24, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re so glad to hear you had a courteous and positive experience with our team. We truly appreciate your feedback!

March 22, 2026

Dealership Rating

Employee Rating

DCH Wappinger Falls Toyota is a top notch Dealer . The service writer , Tom Hackett and Auto technicians are top-notch as well. The service writer , Tom Hackett and Auto technicians are top-notch as well. More

by JCHIRINOS1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Judy Deems, Lauren Fusaro

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Mar 22, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re thrilled to hear you consider DCH Wappinger Falls Toyota a top-notch dealership. Tom Hackett and our technicians will be happy to know their efforts made a great impression. We truly appreciate you taking the time to share your experience!

March 21, 2026

Dealership Rating

Employee Rating

service was done quickly. And the video from the tech. showing all checked was very helpful. And the issue with the autostart I was experiencing. He explained all. And the video from the tech. showing all checked was very helpful. And the issue with the autostart I was experiencing. He explained all. More

by RACER024

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mathew Rivera

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Mar 21, 2026 -

DCH Wappingers Falls Toyota responded

Thank you so much for your kind feedback! We’re glad to hear the service was completed quickly and that the technician’s video was helpful in walking you through everything. It’s great to know they were able to clearly explain and resolve the autostart issue you were experiencing. We appreciate you choosing us and look forward to helping you again in the future!

March 20, 2026

Dealership Rating

Employee Rating

Very fast and polite. Went for recall and tire rotation but receipt does not say tire rotation. Not sure if it was done. Also asked a question if memory seats also control Went for recall and tire rotation but receipt does not say tire rotation. Not sure if it was done. Also asked a question if memory seats also control outside mirrors and did not get an answer. More

by CHACHI68

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mathew Rivera

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Mar 20, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re glad to hear your visit was fast and that our team was polite. We apologize for any confusion regarding the tire rotation and for not fully addressing your question about the memory seats and mirrors. Your concerns are important to us, and we would be happy to look into this and provide clarification. Please reach out to us at (845) 288-0892 so we can ensure everything was completed properly and answer any remaining questions. We appreciate your business and hope to provide an even better experience next time!

March 19, 2026

Dealership Rating

Employee Rating

Using it for years Efficient prompt professional I feel my car has been checked for safety feel my car has been checked for safety More

by BABYCHERRII34

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 19, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your continued trust over the years! We’re glad to hear you find our service efficient, prompt, and professional, and that you feel confident your car is being thoroughly checked for safety. We truly appreciate your support and look forward to assisting you again!

March 19, 2026

Dealership Rating

Employee Rating

Happy with Mathew's assistance with our issue Mathew listened to our issues and was able to successfully help us with our car. listened to our issues and was able to successfully help us with our car. More

by MBBOYD1

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mathew Rivera

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Mar 19, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re glad to hear Matthew listened to your concerns and was able to successfully assist you with your car. We truly appreciate your support and look forward to helping you again!

March 19, 2026

Dealership Rating

Employee Rating

Courteous. Took time to explain things. Was very helpful. I felt comfortable, and in better hands than at the Kingston dealership. Took time to explain things. Was very helpful. I felt comfortable, and in better hands than at the Kingston dealership. More

by TCONSTANTINO24

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mathew Rivera

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Mar 19, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re glad to hear you felt comfortable and well taken care of. Taking the time to explain everything and provide helpful, courteous service is what we strive for. We truly appreciate your support and look forward to assisting you again!

March 18, 2026

Dealership Rating

Employee Rating

It's always a good experience and the staff are professional and courteous Reliable, friendly and busy professional and courteous Reliable, friendly and busy More

by adejesus2034

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mathew Rivera

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Mar 18, 2026 -

DCH Wappingers Falls Toyota responded

Dear adejesus2034, Thank you for your kind words! We’re delighted to hear that you consistently have a good experience with our team. Our staff takes pride in being professional, courteous, and friendly, and your feedback means a lot to us. We look forward to serving you again soon!

March 16, 2026

Dealership Rating

Employee Rating

My experience was a great one. I dropped my car at 7:30 in the morning for New York state inspection. In less than an hour they told me it was ready. I also received a video and re I dropped my car at 7:30 in the morning for New York state inspection. In less than an hour they told me it was ready. I also received a video and recommendations. Good job Toyota and Matt. More

by dorothysm22

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mathew Rivera

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Mar 17, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your great review, Dorothy! We’re glad your inspection was quick and convenient, and that Matt kept you informed with the video and recommendations. We appreciate your support and look forward to seeing you again!

March 13, 2026

Dealership Rating

Employee Rating

The video is a brilliant touch! I purchase my Kia there. I like Mike Newshom. My experience with him and the manager was a 5 also. I purchase my Kia there. I like Mike Newshom. My experience with him and the manager was a 5 also. More

by ASOLICITO

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mathew Rivera

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Mar 13, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your great feedback! We’re glad you enjoyed the service video and that you had a positive experience purchasing your Kia with Mike and our manager. We appreciate your support and look forward to helping you again in the future. 🚗

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