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Mathew Rivera
Mathew Rivera at DCH Wappingers Falls Toyota

Mathew Rivera

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

Contact Me
4.9
613 Reviews

Dealership Experience

4 yrs, 6 mos

Industry Experience

13 yrs, 10 mos

Languages Spoken

English English

4.9

613 Reviews

Write a Review

613 Reviews of Mathew Rivera

December 08, 2025

Dealership Rating
Employee Rating

Every time I try to schedule an appointment, the earliest available slot is consistently about a month and a half out. Also, the website lists the oil change at $109, but when I arrive, I’m charged $139. Tha More

by TMKO888
Workmanship
Service Time
Recommend Dealer
No
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Dec 08, 2025

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

December 02, 2025

Dealership Rating
Employee Rating

Easily got an appointment. I love the texting feature. It was Black Friday and staff attendance was low, but the dealership was very efficient. More

by Matar197
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 02, 2025

DCH Wappingers Falls Toyota responded

Hi Matar197, Thank you for sharing your experience! We’re glad to hear that scheduling your appointment was easy and that you enjoyed our texting feature. Even with the lighter Black Friday staffing, it’s great to know our team was still able to provide you with efficient service. We truly appreciate your feedback and look forward to assisting you again in the future!

December 02, 2025

Dealership Rating
Employee Rating

All was good but I truly do not like the automated answering system. It’s Horrible. Took my three times and wasted three days trying to get a human. More

by Jenn MacMillan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lauren Fusaro

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Dec 03, 2025

DCH Wappingers Falls Toyota responded

Hi Jenn, thank you for the four stars and for sharing your feedback. We are glad the rest of your experience was good, and we apologize for the frustration with the automated phone system. Your comments help us improve, and we appreciate you letting us know. If you need anything, please reach out anytime.

December 02, 2025

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Employee Rating

Great experience with the Service team. Always listening the customer and very flexible. The maintenance was done in time with a thorough check. More

by Gomezjm34
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Dec 03, 2025

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We’re glad to hear our Service team was attentive, flexible, and thorough in completing your maintenance on time. We appreciate your feedback and look forward to serving you again.

November 17, 2025

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Employee Rating

Excellent service from Matt. Explained what was included for my Camry's 15000 mile check-up More

by Fatelistic
Recommend Dealer
Yes
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Nov 17, 2025

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We’re glad to hear Matt provided excellent service and clearly explained everything included in your Camry’s 15,000-mile check-up. We appreciate your feedback and look forward to assisting you again!

November 15, 2025

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Employee Rating

It was good informative Matthew was knowledgeable in the questions I had asked him he helped me in making decisions in my car maintenance More

by PTHOM926
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera

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Nov 16, 2025

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re glad Matthew was able to provide the information and guidance you needed to make confident decisions about your car maintenance.

November 11, 2025

Dealership Rating
Employee Rating

Excellent service Matt was very helpful the entire Process was smooth Great great great great More

by Mkenney1028
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera

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Nov 11, 2025

DCH Wappingers Falls Toyota responded

Thank you for the wonderful review! We’re so glad to hear Matt provided excellent service and made the process smooth from start to finish. We truly appreciate your feedback and look forward to assisting you again in the future!

November 07, 2025

Dealership Rating
Employee Rating

Very professional operation well organized to meet client s needs A full range of services is available for almost all needs More

by Alissan
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera

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Nov 07, 2025

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re delighted to hear that you found our team professional, organized, and able to meet your needs. We appreciate your feedback and look forward to serving you again!

October 31, 2025

Dealership Rating
Employee Rating

It’s a Great place , great people, it’s the only place I bring my cars . More

by CSERVAK20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Andrew Bartko, Judy Deems, Lauren Fusaro

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Oct 31, 2025

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re thrilled to hear that you trust us with all your vehicles and enjoy the experience with our team. We truly appreciate your loyalty!

October 30, 2025

Dealership Rating
Employee Rating

Mathew, he is a fantastic person very easy to work with and very nice and he goes that extra mile to help. More

by DORCAS1467
Recommend Dealer
Yes
Report | Print
Oct 30, 2025

DCH Wappingers Falls Toyota responded

Thank you so much for your kind words! We’re thrilled to hear that Mathew made your experience such a positive one. He truly goes above and beyond for our guests, and we’ll be sure to share your feedback with him. We appreciate you choosing DCH Wappingers Falls Toyota and look forward to seeing you again!

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