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Mathew Rivera

Overview Reviews (717) Inventory (258)

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Mathew Rivera

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.9

717 Reviews

Overview Reviews (717) Inventory (258)

Dealership Experience

5 yrs, 4 mos

Industry Experience

14 yrs, 8 mos

Languages Spoken

English

4.9

717 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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717 Reviews of Mathew Rivera

September 24, 2026

Dealership Rating

Employee Rating

It was great Fast service and clean waiting room Excellent great fast service Great team Excellent great fast service Great team More

by EDWARDS.DOREEN

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mathew Rivera

Sep 25, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for the great review! We’re glad you enjoyed the fast service, clean waiting area, and friendly team. We appreciate your business!

September 23, 2026

Dealership Rating

Employee Rating

Friendly environment and staff. The dealership is clean. Thank you for updating me on my vehicle in person or through text message. Matthew Rivera was a pleasure to work. The dealership is clean. Thank you for updating me on my vehicle in person or through text message. Matthew Rivera was a pleasure to work. More

by flyeem

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mathew Rivera

Sep 24, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re glad you enjoyed our friendly atmosphere and clean dealership. We’re especially happy Matthew provided great communication and service throughout your visit. We truly appreciate your business!

September 12, 2026

Dealership Rating

Employee Rating

They greet you right away, are very professional and address all your concerns. Would recommend. address all your concerns. Would recommend. More

by Rav4-Fan

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Avi Avitan

Sep 12, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for the recommendation! We’re glad our team welcomed you promptly, handled your concerns professionally, and made you feel well taken care of. We appreciate your business and kind words!

September 11, 2026

Dealership Rating

Employee Rating

Very professional and courteous. Was helped right away and everything was explained to me before service was preformed. Was helped right away and everything was explained to me before service was preformed. More

by SRIZZO22

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mathew Rivera

Sep 12, 2026 -

DCH Wappingers Falls Toyota responded

We’re pleased to hear you had such a smooth experience with our team! We’re glad you were helped promptly and that everything was clearly explained before the service was performed. We appreciate your business!

September 01, 2026

Dealership Rating

Employee Rating

An excellent service was provided by Judy and all the personal that worked in my vehicle. personal that worked in my vehicle. More

by wilmacampostirado

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas, Judy Deems, Lauren Fusaro

Sep 02, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for the great review! We’re glad Judy and our service team provided excellent care and made sure your vehicle was well taken care of. We appreciate the 5-star rating!

August 13, 2026

Dealership Rating

Employee Rating

Nice, clean area. Easy to get to. They check you in right away. Easy to make reservations. They provide video of the service and also update the CARFAX. Easy to get to. They check you in right away. Easy to make reservations. They provide video of the service and also update the CARFAX. More

by CRIS.MOTA90

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett

Aug 14, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for the great feedback! We’re glad you found our location clean and convenient, and that our check-in and reservation process made things easy. We’re also happy to hear you appreciated the service video and CARFAX update. We truly appreciate your business and look forward to seeing you again!

July 24, 2026

Dealership Rating

Employee Rating

Extremely pleased with the staff They were very kind and polite Will scheduled my service with you and polite Will scheduled my service with you More

by MARYFCROSS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler

Jul 24, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your wonderful review! We're delighted to hear our staff was kind, polite, and made such a positive impression. We truly appreciate your support and look forward to seeing you again for your next service visit.

July 15, 2026

Dealership Rating

Employee Rating

I am very satisfied with the maintenance, which was completed in one hour. The service fee is very reasonable. completed in one hour. The service fee is very reasonable. More

by yynngio

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas, Judy Deems, Lauren Fusaro

Jul 15, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your review! We’re glad to hear you were satisfied with the quick service and reasonable pricing. We appreciate your trust and look forward to providing you with excellent service again in the future!

July 01, 2026

Dealership Rating

Employee Rating

The tech did a thorough job and sent me a video of what was done and explained everything by detail via text. Thank you again for a job well done! 😊 was done and explained everything by detail via text. Thank you again for a job well done! 😊 More

by SKADIDLER507

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas, Judy Deems, Lauren Fusaro

Jul 01, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your wonderful review! We're so glad you appreciated the thorough service and the inspection video explaining everything in detail. Providing clear communication and quality care is important to us. We truly appreciate your trust and look forward to serving you again! 😊

June 16, 2026

Dealership Rating

Employee Rating

Please wash my car next time :) Lovely service crew. See you again in a few months. Everything went smoothly and timely. See you again in a few months. Everything went smoothly and timely. More

by Dazi311

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mathew Rivera

Jun 16, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re glad everything went smoothly and our team took good care of you. We’ll note your request for a car wash next time. See you again soon!

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