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Mathew Rivera
Mathew Rivera at DCH Wappingers Falls Toyota

Mathew Rivera

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

Contact Me
4.9
704 Reviews

Dealership Experience

4 yrs, 11 mos

Industry Experience

14 yrs, 3 mos

Languages Spoken

English English

4.9

704 Reviews

Write a Review

704 Reviews of Mathew Rivera

May 29, 2026

Dealership Rating
Employee Rating

I've been going to this dealership for about 25 years. They have kept me safe on the road. More

by mrnegative248
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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May 30, 2026

DCH Wappingers Falls Toyota responded

Thank you for your loyalty over the past 25 years! We truly appreciate your continued trust in us and are honored to have helped keep you safe on the road all this time.

May 28, 2026

Dealership Rating
Employee Rating

Judy welcomed me as a first time customer and really sought to take care of me - understanding my service plan and ways she can enhance the value for me. She was fast, clear and exceptional. Best ser More

by DJRYAN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Judy Deems

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May 28, 2026

DCH Wappingers Falls Toyota responded

Thank you for your wonderful feedback! We’re so glad Judy made such a positive first impression and took the time to ensure you received the best value and service possible. Providing clear, attentive, and exceptional care is what we strive for, and we’re thrilled to hear Judy delivered exactly that. We truly appreciate your kind words and look forward to welcoming you back again soon!

May 26, 2026

Dealership Rating
Employee Rating

I was provided great customer service. The mechanic was thorough with his video and quick to respond. More

by Karen.chuen56
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera

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May 27, 2026

DCH Wappingers Falls Toyota responded

Thank you for the great review, Karen! We’re happy to hear you received excellent customer service and that the mechanic’s video was thorough and helpful. We appreciate your support and look forward to assisting you again in the future!

May 22, 2026

Dealership Rating
Employee Rating

The service department is always on time. Everyone is helpful and polite. The place is immaculate. More

by ANNHOFFMANKENDRICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas, Judy Deems, Lauren Fusaro

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May 23, 2026

DCH Wappingers Falls Toyota responded

Thank you for the wonderful review! We’re so glad to hear our service department continues to provide timely, helpful, and polite service. We truly appreciate your kind words about our facility and look forward to serving you again!

May 21, 2026

Dealership Rating
Employee Rating

Did a great job . Give this guy a raise. Super car sales man! Fresh ride More

by Usadrains
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Goldberg, Karl Boye, Thomas Hackett, Melissa Tyler, Dylan Abell, Kevin McCarthy, Jason Gasiunas, Judy Deems, Lauren Fusaro

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May 21, 2026

DCH Wappingers Falls Toyota responded

Thank you for the awesome review! We’re thrilled to hear you had such a great experience. We’ll be sure to pass along your kind words to the team. Enjoy your fresh ride, and thank you for choosing us!

May 16, 2026

Dealership Rating
Employee Rating

Oil change took a little more than 2 hours. This was a little frustrating. Also, I had to reset my dashboard displays and my HUD. It was an oil change not a software update. More

by jeff.borst
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Judy Deems

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May 17, 2026

DCH Wappingers Falls Toyota responded

Jeff, thank you for your feedback, and we’re sorry for the longer-than-expected wait and the inconvenience with your dashboard settings. That’s not the experience we aim to provide. We appreciate you bringing this to our attention and will share it with our service team. Please feel free to reach out if we can assist you further.

May 15, 2026

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Employee Rating

I had to get warranty work done. Mathew was very responsive and accommodating. He saw all the work was completed to factory specs and setup a loaner car. More

by DJBRANFORD
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera

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May 16, 2026

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We’re glad to hear Mathew was responsive and accommodating and ensured your warranty work was completed to factory specifications. It’s great that the loaner vehicle helped keep things convenient for you as well. We appreciate your trust and look forward to serving you again!

May 08, 2026

Dealership Rating
Employee Rating

I like DCH Toyota because unlike most dealerships and service departments I find DCH to be honest and helpful. More

by Tomschipsi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas, Judy Deems, Lauren Fusaro

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May 08, 2026

DCH Wappingers Falls Toyota responded

Hi Tom, thank you for your thoughtful review! We truly appreciate your trust in DCH Toyota. Providing honest, helpful service is something we take great pride in, and we’re glad that stood out during your experience with us. We look forward to continuing to serve you in the future!

May 01, 2026

Dealership Rating
Employee Rating

They got the job done in the time they said. Was happy with the results! More

by ANNA2124
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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May 01, 2026

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re glad to hear everything was completed on time and that you’re happy with the results. We appreciate your business and look forward to helping you again in the future!

April 30, 2026

Dealership Rating
Employee Rating

Good service and the salesman was polite and professional done remember his name Great service More

by CARMEN71USA
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera

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Apr 30, 2026

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re glad to hear you received good service and that your salesperson was polite and professional. We appreciate you taking the time to share your experience and hope to assist you again in the future!

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