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Mathew Rivera
Mathew Rivera at DCH Wappingers Falls Toyota

Mathew Rivera | Page 32

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

Contact Me
4.9
720 Reviews

Dealership Experience

5 yrs, 5 mos

Industry Experience

14 yrs, 9 mos

Languages Spoken

English English

4.9

720 Reviews

Write a Review

720 Reviews of Mathew Rivera

May 21, 2024

Dealership Rating
Employee Rating

Prompt Service with Extensive communication and Helpful Friendly Staff! On Time and Through with Everything More

by MACKEY75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas

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May 21, 2024

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're delighted to hear that you received prompt service and found our communication extensive and our staff helpful and friendly. If you need any further assistance, don't hesitate to reach out. We're here to help! 😊🚗

May 17, 2024

Dealership Rating
Employee Rating

I had a positive experience with this dealership. They addressed my concerns and provided excellent service as well as video documentation of their work. More

by jmccormick624
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
May 17, 2024

DCH Wappingers Falls Toyota responded

Thank you for your positive feedback! We're pleased we could address your concerns and provide excellent service, and we're glad the video documentation was helpful. If you have any questions or need assistance in the future, please feel free to reach out. We appreciate your feedback and hope to serve you again soon!

May 12, 2024

Dealership Rating
Employee Rating

The dealership provided excellent service from the service department. I was greeted and asked what issues I had if any, and then proceeded to relax in their nice lounge. I felt very comfortable and h More

by skypilot767
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
May 13, 2024

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We're thrilled to hear that you received excellent service from our service department. It's great to know that you were greeted warmly and made to feel comfortable in our lounge while your vehicle was being serviced. If you have any further questions or need assistance in the future, feel free to reach out. We look forward to serving you again!

May 10, 2024

Dealership Rating
Employee Rating

DCH Wappingers has been very helpful with my particular problem. I appreciate all they have done for me especially Rob Sextan the Service Manager! More

by msors
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Tyler , Rob Sextan

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May 13, 2024

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We're glad to hear that DCH Wappingers has been helpful with your particular problem, and we appreciate your kind words about Rob Sextan, the Service Manager. If you have any further questions or need assistance, feel free to reach out. We're here to help!

May 07, 2024

Dealership Rating
Employee Rating

As Always DCH hit it out of the park. Once again I had an outstanding experience with DCH. My experiences have been so great, I bought my 2023 Tacoma from them a year ago, and I just purc More

by rgraham460
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Goldberg, Michael O'Hare, Joshua Johns

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May 07, 2024

DCH Wappingers Falls Toyota responded

Thank you for your continued trust and loyalty! We're thrilled to hear that you've had outstanding experiences with us and that you've purchased multiple vehicles from DCH. Your willingness to drive the extra miles speaks volumes about the quality of service we provide. We truly appreciate your business and look forward to serving you again in the future. Enjoy your new Corolla SE!

May 06, 2024

Dealership Rating
Employee Rating

All went well with my service. Staff was kind and professional and competent. I am happy to be back with this dealership More

by Jyturenne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas

Print
May 06, 2024

DCH Wappingers Falls Toyota responded

We're thrilled you had a great service experience with us! Thanks for your kind words about our staff. We're happy to have you back and look forward to serving you again for all your automotive needs. If you need anything else, just let us know!

May 04, 2024

Dealership Rating
Employee Rating

Very professional staff and courteous. Had my car ready in a timely manner, feedback was thorough as well. Appreciated the car service taking me to and from work. More

by Kjm849
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
May 05, 2024

DCH Wappingers Falls Toyota responded

Thanks for your feedback! We're glad you found our staff professional and your car ready on time. Providing convenient services like transportation is important to us. Let us know if you need anything else!

May 02, 2024

Dealership Rating
Employee Rating

It was really great, there wasn’t a long wait. There was good transparent service. More

by dan.aloisi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
May 02, 2024

DCH Wappingers Falls Toyota responded

We're delighted to hear that you had a great experience with us! At DCH Wappingers Falls Toyota, we prioritize efficiency and transparency, and we're glad to hear that reflected in your service visit. Thank you for choosing us for your automotive needs, and we look forward to serving you again in the future!

April 27, 2024

Dealership Rating
Employee Rating

A very good job 👏 she took care means she helped me to understand about the importance of my careers. More

by djohnsonf1@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daryl Callahan, Robert Goldberg, Thomas Hackett, Melissa Tyler, Dylan Abell, Kevin McCarthy, Jason Gasiunas

Print
Apr 27, 2024

DCH Wappingers Falls Toyota responded

We're glad to hear you had a positive experience! Our team strives to provide excellent service and guidance to our customers. If you have any more questions or need further assistance with your career, don't hesitate to reach out. Thank you for choosing us!

April 27, 2024

Dealership Rating
Employee Rating

Great service. The service advisor was excellent. First person to fully answer my question about a light coming on with the car. More

by KATHYCHAR2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas

Print
Apr 27, 2024

DCH Wappingers Falls Toyota responded

We're glad to hear you had a great service experience! Our goal is always to provide excellent service, and we're thrilled that your service advisor could address your concerns effectively. If you have any more questions or need further assistance, feel free to reach out. Thank you for choosing us!

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