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Matt Otis
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Matt Otis | Page 15
Assistant Service Manager
Rick Hendrick Chrysler Dodge Jeep RAM Duluth
2473 Pleasant Hill Rd
Duluth, GA 30096
321 Reviews
321 Reviews
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321 Reviews of Matt Otis
September 09, 2021
Ok, could be better with customer service. Requested an oil change, tire rotation and change of air filter but I did not get my air filter changed. Also, it took too long for check out. Gotta work on that. oil change, tire rotation and change of air filter but I did not get my air filter changed. Also, it took too long for check out. Gotta work on that. And lastly, their was a young man being serviced while I was checking out, he complained about the service and time it took to get his service sensors taken care of, he was very upset because he was told one thing originally by the service writer but was told some other stuff when it was time for him to check out. He was pissed and wanted to speak with a manager, it didn't seem as though Lance was taking him as seriously as he should have. I highly recommend that the service writer take Customer Service of All people very serious and make great customer service priority #1. I'm sure Rick Hendrick himself would say the same ‼️ More
by W Abraham
Verified CustomerOther Employees Tagged: Lance Chapin, Shekhar Gosai, Aleshia Kincade, Eric Chavez, Bobby Reese
Helpful 
September 04, 2021
They are polite, fast, professional, and a great value. So far in my experience, they have been able to assist in any situation necessary to improve my vehicle. So far in my experience, they have been able to assist in any situation necessary to improve my vehicle. More
by Elliotgrass
September 02, 2021
I explained to Matt & Allishia how I had not been pleased with other Jeep dealers service dept practices and lack of customer service. They treated me so well. It was refreshing with other Jeep dealers service dept practices and lack of customer service. They treated me so well. It was refreshing More
by CASDL
Other Employees Tagged: Aleshia Kincade
September 01, 2021
They were professional and very knowledgeable about all my question.Was a bad day for me cause I was out of town and it was time for a oil change.Everywhere I went they were either book or refuse to do me. my question.Was a bad day for me cause I was out of town and it was time for a oil change.Everywhere I went they were either book or refuse to do me..When I called there the guy was nice to me and he got me in so quick and out and I was very impress…. I want to go buy a car from them I really like this place More
by CARL89
Other Employees Tagged: Lance Chapin, Shekhar Gosai, Aleshia Kincade, Eric Chavez, Bobby Reese
September 01, 2021
Eric and Matt in Service did an AMAZING job with servicing me vehicle and taking care of my oil change in a really fast and timely manner. I will continue to go to them for all of my service servicing me vehicle and taking care of my oil change in a really fast and timely manner. I will continue to go to them for all of my service More
by Roberto_Peace
Other Employees Tagged: Eric Chavez
August 31, 2021
Very good ,un excelente trabajador buen trato, buena atención a los clientes, un trabajador rápido y cumplió todas mis necesidades excelente persona, excelente trabajador atención a los clientes, un trabajador rápido y cumplió todas mis necesidades excelente persona, excelente trabajador More
by HERNANDEZMARILU12
Other Employees Tagged: Todd Reed, Darrell Wilson, Mark Jorsling, Lance Chapin, Shekhar Gosai, Omar Chabolla, Aleshia Kincade, Eric Chavez, Bobby Reese
August 29, 2021
I would rate this pace 10 stars excellent service .fast and friendly service I would anyone great people just take your car here and get service! and friendly service I would anyone great people just take your car here and get service! More
by jaylanier901
Other Employees Tagged: Lance Chapin, Shekhar Gosai
August 29, 2021
Very efficient. Polite and professional, very attentive and knowledgeable. Super fast which I really appreciate. Overall very high quality service, keep up the good work. and knowledgeable. Super fast which I really appreciate. Overall very high quality service, keep up the good work. More
by BEN71
Other Employees Tagged: Lance Chapin, Shekhar Gosai, Aleshia Kincade, Eric Chavez, Bobby Reese
August 27, 2021
Poor communication, long wait times, no management there at all times. My jeep was there for two weeks and I had to call numerous times to be updated. at all times. My jeep was there for two weeks and I had to call numerous times to be updated. More
by Newbroncoowner
Other Employees Tagged: Aleshia Kincade
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