Matt Palffy
Matt Palffy at Ken Ganley Ford Parma

Matt Palffy | Page 3

Sales Manager

Ken Ganley Ford Parma

8383 Brookpark Rd
Parma, OH 44129

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4.7
110 Reviews
4.7

110 Reviews

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110 Reviews of Matt Palffy

September 14, 2024

Dealership Rating
Employee Rating

Cj is absolutely wonderful ans we will always stick with her but John Ruper is not good in the customer service department and was screaming at me and my wife whole putting down another dealership, Cj and t More

by Didonato63
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Sep 16, 2024

Ken Ganley Ford Parma responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

August 21, 2024

Dealership Rating
Employee Rating

Mike was a pleasure to work with. Very knowledgable and helpful throughout the process of buying my first car. Cannot recommend Mike and the team here enough! More

by Riley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike LaScola

Aug 21, 2024

Ken Ganley Ford Parma responded

Riley, We are very happy to hear Mike and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 17, 2024

Dealership Rating
Employee Rating

Oustanding service, the team was well prepared which made the process efficient. This the easiest vehicle purchasing experience I have ever had! Great experience from beginning to end. More

by cmc798
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nick Feruito, Madelyn Vega

Aug 18, 2024

Ken Ganley Ford Parma responded

Thanks for sharing about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

August 04, 2024

Dealership Rating
Employee Rating

People do not help you nor get back with you. If CJ did take over deal and follow through I would have went to a different dealership. More

by Upset
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Aug 07, 2024

Ken Ganley Ford Parma responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

Aug 07, 2024

Upset responded

I will wait for the response and have no issue talking directly so you can have issues fixed.

July 07, 2024

Dealership Rating
Employee Rating

Mike was a pleasure to work with! !! Very timely, polite and knowledgeable! I would highly recommend him! Paperwork was a breeze and he explained everything to me. He set the car up f More

by Heatherlcappy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tracy Sapienza , Mike LaScola

Jul 08, 2024

Ken Ganley Ford Parma responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

Jul 09, 2024

Ken Ganley Ford Parma responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford Parma! Please don't hesitate to reach out if there's anything additional we can do for you.

July 03, 2024

Dealership Rating
Employee Rating

Mike was very knowledgeable when picking out the perfect Bronco for me! The whole process was seamless. And…Matt gave me the best possible deal on my trade-in! I would highly recommend this Ford dealership. More

by steph969189
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nick Feruito , Mike LaScola

Jul 03, 2024

Ken Ganley Ford Parma responded

Steph, it's great to hear that Matt was able to help you out. We aim to ensure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Parma!

June 06, 2024

Dealership Rating
Employee Rating

A rip offf $800 for a part I found on line for $300 and they wanted two hours for installing took my friend who is a truck mechanic 15 minutes More

by RWELLS516
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Tom Yerace, Dan Overman, John Ruper, Rich Vargo , Ken Stafford

Jun 08, 2024

Ken Ganley Ford Parma responded

Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Someone from our staff will be reaching out to you in the very near future.

June 06, 2024

Dealership Rating
Employee Rating

The service that I received recently for my new vehicle was out of this world and was fast and very efficient . More

by DAVIDHASTIE1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Overman, John Ruper, Tracy Sapienza, George Hadgigeorgiou , Scott Acker, Alicia Jeffery, Dave Moga, Will Monske, Ken Stafford

Jun 06, 2024

Ken Ganley Ford Parma responded

David, Thank you for taking the time to share your service feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our service team and look forward to working with you again.

June 03, 2024

Dealership Rating
Employee Rating

Ken Ganley Ford Parma cuts through the xx and gets to the point. Ask for Fernando and he will take care of you. Also they give top dollar for trade ins! More

by Baudo27
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Fernando Rodriguez

Jun 04, 2024

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that Fernando had the opportunity to work with you, and we are thrilled that you found your experience with us to be positive. Please don't hesitate to reach out if you need anything else.

May 24, 2024

Dealership Rating
Employee Rating

Pam was only bright spot and not even her responsibility, everything else was a bad experience, commission of the facts when signing up for a hitch no mention of third-party doing it thought it was going to More

by LOUIEMODIC37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dan Overman, John Ruper, Nick Feruito, Tracy Sapienza, George Hadgigeorgiou , Scott Acker, Alicia Jeffery, Dave Moga, Will Monske

May 26, 2024

Ken Ganley Ford Parma responded

Thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

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