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Matthew Reagan
Matthew Reagan at Toyota of Cleveland

Matthew Reagan | Page 4

Service Advisor

Toyota of Cleveland

3560 Village North Blvd SW
McDonald, TN 37353

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4.8
46 Reviews
4.8

46 Reviews

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46 Reviews of Matthew Reagan

July 01, 2026

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Employee Rating

Called and got appointment the same day and Matthew was very good at his job keeping me informed More

by 8MANFAN
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Yes
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Jul 01, 2026

Toyota of Cleveland responded

It’s wonderful to see your 5-star rating and to know you secured a same-day appointment. We’re pleased Matthew kept you informed during your Toyota Tacoma service. We look forward to assisting you again. Justin Chretien General Sales Manager 423-664-9715

June 21, 2026

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Staff is polite. Greeted me.Shared a video of work being done. Also let me know I will need new tires probably the next 5,000 to 10 thousand miles. Also washed my More

by garrison.connie
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Recommend Dealer
Yes

Other Employees Tagged: Andy Peek, Angelia Caronia

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Jun 21, 2026

Toyota of Cleveland responded

Thank you for mentioning our team’s courtesy and the video update on your Toyota. We’re glad the tire advice and detailed wash met your expectations. We look forward to assisting you again soon, Andy. Justin Chretien General Sales Manager 423-664-9715

June 13, 2026

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Your techs are great, Matthew was very customer care and professional, price was fair and it was a pleasure to do business with y'all. Thank you very much 😊 More

by EANDM209
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Recommend Dealer
Yes
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Jun 13, 2026

Toyota of Cleveland responded

We appreciate you sharing your experience. Matthew and our service technicians are thrilled to know you received professional care and fair pricing for your Toyota Camry. We look forward to assisting you again. Justin Chretien General Sales Manager 423-664-9715

June 06, 2026

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They were very curtious and helpful to direct me to the waiting area and what is provided in the waiting area. Service on my car was very quick with little wait time. More

by Sharon
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Angelia Caronia, Michael Hampton

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Jun 06, 2026

Toyota of Cleveland responded

It’s wonderful to hear our team’s guidance to the waiting area and its amenities made your visit smoother. We’re happy the Toyota RAV4 service was so efficient and kept your wait time brief. Thank you for the five-star rating. Justin Chretien General Sales Manager 423-664-9715

May 30, 2026

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You're service department is awesome 👌 They have been friendly, helpful, and gone above and beyond to make sure our air conditioning was fixed and working perfect. And all covered with the great warranty More

by Michelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Trout, Anthony Durbin, Andy Peek, Julien Allinder, Angelia Caronia, Michael Hampton, Alison Smith , Luis Mendez, Eddie Shadgett

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May 30, 2026

Toyota of Cleveland responded

We’re delighted our service department provided friendly and helpful assistance to get your Subaru Crosstrek Hybrid’s air conditioning running perfectly under warranty. Thank you for recognizing our team’s efforts. We look forward to serving you again. Justin Chretien General Sales Manager 423-664-9715

May 29, 2026

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One of our favorite Toyota dealerships. We bought our first Toyota from here. Service always try’s to go above and beyond and so far always a good attitude More

by MIKEKAPHERR
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Angelia Caronia, Alison Smith

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May 29, 2026

Toyota of Cleveland responded

We appreciate you choosing us for your first Toyota purchase and for making us one of your favorites. It’s great to hear our service team goes above and beyond with a positive attitude when caring for your Toyota 4Runner. Justin Chretien General Sales Manager 423-664-9715

May 28, 2026

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I had appointment for oil change and tire rotation and I'm thinking was to much time for do it,230pm till 500pm,and the mechanic put his grease hands on top of the side of the driver and my interior is ki More

by luzmavo99
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Service Communication
Recommend Dealer
Yes
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May 29, 2026

Toyota of Cleveland responded

It's upsetting to hear this feedback. Please reach out to me at your earliest convenience so we can discuss what happened and address any concerns. Thank you, Jason Pillar - Service Manager - jasonpillar@toyotaofcleveland.com - 423-664-9715

May 15, 2026

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Great service ! Did everything I needed I love how they offer snacks and drinks while you wait . Very friendly and helpful . More

by ANGELGEM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Trout, Anthony Durbin, Andy Peek, Angelia Caronia, Michael Hampton, Alison Smith , Luis Mendez, Eddie Shadgett

Print
May 15, 2026

Toyota of Cleveland responded

Thank you for bringing your Camry Hybrid in for service and for sharing your positive feedback. We’re glad you enjoyed the snacks and drinks and found our team friendly and helpful. Justin Chretien General Sales Manager 423-664-9715

May 07, 2026

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Prompt service. Liked the video clip. Easy scheduling. Courteous technician. I had them service my Lexus. More

by ngholm64
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Service Time
Service Communication
Recommend Dealer
Yes
Print
May 07, 2026

Toyota of Cleveland responded

Thank you for sharing your experience with our efficient service and the video overview. We’re happy scheduling was straightforward and that our technician provided courteous care for your Lexus. We look forward to seeing you again. Justin Chretien General Sales Manager 423-664-9715

May 06, 2026

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Toyota of Cleveland provided friendly, professional, and speedy service during this visit which I find to my liking. More

by BRAYLL_
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Angelia Caronia

Print
May 06, 2026

Toyota of Cleveland responded

Thrilled to hear that our team delivered friendly, professional, and swift service for your Toyota Prius. Thank you for the five-star rating and for sharing your feedback. We look forward to assisting you again. Justin Chretien General Sales Manager 423-664-9715

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