Matthew Rivera (in Sales) | Page 2

I was somewhat pleased with this dealership, but not entirely. There were many issues with regard to operating this new vehicle that were left unexplained. But at least I have a phone number to call w entirely. There were many issues with regard to operating this new vehicle that were left unexplained. But at least I have a phone number to call with questions. The biggest problem was this. There was a terrible mix up in registering with the NYS Dept. of Motor Vehicles (DMV). I was not informed that I would need to contact my insurance company before the dealer's rep could speak to them about transferring my insurance policy in order to complete the DMV registration. I received a vague call from the salesman that there was a problem. But this call was made on a Saturday, when my insurance company is closed. This was also the day before my appointment to pick up my new Toyota. Even though I asked, I was given no satisfactory explanation as to why I was not told to phone my insurance company to allow the dealership to complete the DMV registration. The dealership had plenty of time to tell me to call, since I gave them a $500 deposit one and 1/2 months prior to the day they tried to complete the DMV registration. It would have been nice to receive my new Toyota without a hassle. Especially because I did not finance. I paid in full on the delivery date. More

by RUSSOUTDOORS Verified Customer Verified Customer

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Sales man Mathew Rivera was AWESOME Went above & beyond, professional, Kind Respectful. I Brought two cars from him. He gave me the same treatment both times just amazing The finance manager, Jaime Garcia professional, Kind Respectful. I Brought two cars from him. He gave me the same treatment both times just amazing The finance manager, Jaime Garcia was also amazing, very professional, very respectful, made it so easy to buy a car. Would recommend this dealer, and both these gentlemen to do business with. More

by CIC0623 Verified Customer Verified Customer

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Was my first time there Matt the salesmen was extremely polite as was the finance manager.Im from Massachusetts and refused to pay balises and others extreme rip of DOC fees which led me out t of state it polite as was the finance manager.Im from Massachusetts and refused to pay balises and others extreme rip of DOC fees which led me out t of state it took a while because out of non resident.But the finance manager walked me though the process.they were very helpful and didn't try any fancy xxxxxxxx tricks like I'm used to....Was a great first experience.thanks to both of them. More

by RICH_DUPONT Verified Customer Verified Customer

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My son fell in love with a car there mind u he is 18, I went there to help him purchase the day after I looked up the same car to take notice that the cars are almost 7,000 less then what we got scammed fo went there to help him purchase the day after I looked up the same car to take notice that the cars are almost 7,000 less then what we got scammed for. Not happy they took us for a 7 year loan for a car that has over a 100thousand miles and is 2016. Almost paying 30thousand in the end. Rip off not happy that I aloud it. Should have looked it up before I fell into the stressful let’s get this done after sitting around for 4 hours. I was done and before I knew it I was signing papers that put in debt for seven years. For a car that will be 14 years old before it’s paid off. Nice to do to a single mother More

by TRACIBAKAL Verified Customer Verified Customer

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I live in Houston, TX. I purchased from DCH Wappingers Falls because of the great deal I received. After travel expenses and a brief vacation, I still saved over what I wou I purchased from DCH Wappingers Falls because of the great deal I received. After travel expenses and a brief vacation, I still saved over what I would have paid in Houston. More

by DANDONOV Verified Customer Verified Customer

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Great Sales Person Matthew Rivera . Nice smooth proccess. willing to come back in the future . Nice smooth proccess. willing to come back in the future . More

by E36cai Verified Customer Verified Customer

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Our recent purchase of a Toyota Highlander was smooth and painless. We got a very fair deal on our trade in and all of the employees were very helpful and straightforward. painless. We got a very fair deal on our trade in and all of the employees were very helpful and straightforward. More

by Andrew B. Verified Customer Verified Customer

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I was disappointed that the warning lights went on on the dash less than a mile from the dealership. It also took the service manager a long time to contact me. Same with with the wire transfer, that should dash less than a mile from the dealership. It also took the service manager a long time to contact me. Same with with the wire transfer, that should not have taken so long to confirm. Very hard to get anyone from dealership on the phone. More

by NikiT Verified Customer Verified Customer

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The entire sales experience was completely hassle-free. The salesman, Matthew, was very knowledgale and thorough when explaining the many features of my new RAV 4. The salesman, Matthew, was very knowledgale and thorough when explaining the many features of my new RAV 4. More

by NOTNEBNOD Verified Customer Verified Customer

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Everyone was super nice and the person that helped me was great loved the place. great loved the place. More

by Elizabethslopez2 Verified Customer Verified Customer

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