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Matthew Wirth
Matthew Wirth at Niello Volkswagen
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Matthew Wirth | Page 5

Service Advisor

Niello Volkswagen

2701 Arden Way
Sacramento, CA 95825

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4.9
67 Reviews
4.9

67 Reviews

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67 Reviews of Matthew Wirth

December 02, 2023

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Employee Rating

Excellent service thank you. Niello Volkswagen you are the greatest. Excellent oil change and new windshield wipers. Thank you. More

by raymondhuntley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ronald Stevenson, Roger Bybee, Daijah Marsh-Macias, Brandon Lamb, Travis Cole, Brent Cooper, Taylor Gaynor, Claire Thomas, Steve Timmel

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Dec 02, 2023

Niello Volkswagen responded

Thank you so much, Raymond, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else. Scott Russo Service Manager srusso@niello.com (916) 359-9927

December 02, 2023

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I’m so impressed with how simple it was to have my car serviced! Big thanks to Niello for always going above and beyond. More

by ASHLEYTISCARENO
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Ronald Stevenson, Roger Bybee, Daijah Marsh-Macias, Brandon Lamb, Travis Cole, Brent Cooper, Taylor Gaynor, Claire Thomas, Steve Timmel

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Dec 02, 2023

Niello Volkswagen responded

Thank you, Ashley! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Niello Volkswagen, we look forward to having you as one of our valued customers for many more years to come! Scott Russo Service Manager srusso@niello.com (916) 359-9927

November 30, 2023

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Professional and very good communication. Would recommend. Reset the tpms as courtesy. Much appreciated. G More

by EVELIN95610
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Yes
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Dec 02, 2023

Niello Volkswagen responded

Thank you so much, Evelin, for your kind words, and for taking the time to leave us this wonderful feedback! Scott Russo Service Manager srusso@niello.com (916) 359-9927

November 24, 2023

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The staff is very friendly. Very easy to get appointment. Service department worked quick and I got my car back the day. More

by SANDRA.MOSES
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Yes
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Nov 26, 2023

Niello Volkswagen responded

Sandra, Thank you for your business and this review. We're happy to hear our service team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Scott Russo Service Manager srusso@niello.com (916) 359-9927

November 17, 2023

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Great service and always know the process of my vehicle through text messages. I appreciate you and will always be coming her for my vehicle service needs. More

by MADAME0
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Recommend Dealer
Yes

Other Employees Tagged: Vincent Vail, Logan Koss, Stephen Richardson, Kristine Van Overeem, Daijah Marsh-Macias, Brandon Lamb, Travis Cole, Andrew Adame , Eddie Thomas

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Nov 19, 2023

Niello Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volkswagen. Eddie Thomas General Manager ethomas@niello.com (916) 359-9927

November 12, 2023

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Knowledgeable, Friendly, Caring, Consistent, and Reliable service every time I’ve brought my cars in. More

by EAGLESFLY07
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Recommend Dealer
Yes
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Nov 12, 2023

Niello Volkswagen responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Niello Volkswagen, we look forward to having you as one of our valued customers for many more years to come! Scott Russo Service Manager srusso@niello.com (916) 359-9927

November 08, 2023

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The general manager "Scott" was supper helpful as well. He didn't have to help customers as he has service reps to do that work. He took the time to help us understand the settings better. More

by syeisley
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Recommend Dealer
Yes
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Nov 08, 2023

Niello Volkswagen responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Niello Volkswagen, we look forward to having you as one of our valued customers for many more years to come! Scott Russo Service Manager srusso@niello.com (916) 359-9927

October 20, 2023

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Matt was very communicative about the entire process. He was very helpful. Was great at updating me throughout the entire thing. More

by a_Davis93
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Recommend Dealer
Yes
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Oct 26, 2023

Niello Volkswagen responded

Isn't Matt great? We're definitely lucky to have him on our team and we'll be sure to pass along your kind words about his great communication skills. Happy driving!

October 19, 2023

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They fixed our car before I expected. Our service manager explained everything to us. The facility is clean although a bit congested. Will continue to come back. More

by Jane_B
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Filipek

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Oct 26, 2023

Niello Volkswagen responded

Thanks for taking the time to review your experience with us, Jane! We're glad we were able to fix your car so quickly. See you next time!

October 05, 2023

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Matt was a huge help and very communicative. My car was received and processed earlier than expected, which then facilitated a more expedient repair and return. Excellent service! More

by ruthshoffner
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Service Time
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Recommend Dealer
Yes
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