Melanie Raygoza

both of the above along with bill halllon were very professional and receptive to my opinion/point of view in relation to the 2018 sienna and final pricing. very professional and receptive to my opinion/point of view in relation to the 2018 sienna and final pricing. More

by APMENTERPRISES Verified Customer Verified Customer

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Avoid this place at all costs! Refrain from doing business with this dealership, particularly with Manager Joseph Perry. My son and I leased a 2019 TRD PRO from this very dealer Refrain from doing business with this dealership, particularly with Manager Joseph Perry. My son and I leased a 2019 TRD PRO from this very dealership three years ago (Connor Rohrman was our salesman). Having no idea how the market would play out, I insisted at the time he purchase GAP Insurance to protect himself from standard depreciation in the event of a total loss. Little did we know how the market would change to our advantage! On Friday, 11/25/2022, we went in to either purchase a new car or buy out the lease. GM Joseph Perry thought he could unilaterally change the terms of the lease-end contract. He quickly learned from me he could not and that made him angry. I later learned his and Oakbrook Toyota's actions are a direct violation of Toyota Financials Agent's Agreement with the dealership (lease-end buyout). I spoke with Tanesha, a representative from Toyota Financial yesterday and they were very interested in what occurred. They will be contacting Rohrman Group to discuss the matter in detail. She spent over 30 minutes on the phone with me, capturing as much detail as possible. Joseph Perry stated he could pretty much do as he pleased, adding "I am in business to make money and I can do what I want." My son challenged them to explain three egregious, discrepancies in what we knew versus what he felt he could do, including “items” not included in the contract both they and we had in our respective possession. When they were confronted with these blatant inconsistencies, Mr. Perry and several of his colleagues became defensive, argumentative, and rude. It got worse when they knew we were pre-approved for a car loan through USAA and had the nerve to question whether they could take payment from USAA. Huh???? Aside from being an insurance company for veterans such as myself, they are also a financial institution backed by the FDIC. Why wouldn't they take payment from them? Because they realized they didn’t have a relationship with USAA and could not benefit in any way, that's why! To back up our claim of blatant disrespect, we happen to have the representative from USAA listening in on the conversation who commented on how poorly we were treated. When they finally realized their “strategy” wasn’t going to fly, they asked us to leave and refused to honor the lease end agreement; Again, a potential violation as an Agent of Toyota Financial. On our way out the door, my son had a few choice words for them at which time Joseph Perry became upset and made extremely unprofessional references I don’t feel a need to share on this site. I believe you are all getting an accurate picture. If you want to be treated fairly and not get taken, stay away from this place at all costs! This place is rated 9th in Toyota Dealerships in the Chicago area. Joe Perry and what I believe to be deceptive practices rampant with this dealership are the reason. Caveat Emptor! (Let the buyer beware!). This place wouldn’t even adhere to a previously signed contract issued by them and signed by me with a courtesy handshake. Would you trust any dealership who attempted to renege on a mutually signed. pre-determined lease-end buyout? Think long and hard before entering this establishment. More

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Good place to get your car looked into. Some very nice people who work hard Some very nice people who work hard More

by EGGBEATER20 Verified Customer Verified Customer

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From setting the appointment, coming in for service and getting my issue resolved, evdry step went by smooth. Definatetly coming back for my next service here. getting my issue resolved, evdry step went by smooth. Definatetly coming back for my next service here. More

by GREG Verified Customer Verified Customer

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Melanie was the best sales person I’ve ever had the pleasure of working with. She found me the perfect vehicle for my unique needs. pleasure of working with. She found me the perfect vehicle for my unique needs. More

by Anonymous Verified Customer Verified Customer

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Service staff was very helpful, got me in and out quickly. Al even kept me updated many times on the progress of my service. 5 star service. quickly. Al even kept me updated many times on the progress of my service. 5 star service. More

by GREG Verified Customer Verified Customer

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