Melissa O'Connell | Page 5

Excellent New Car Experince I recently purchased a new GX 460 at Northside Lexus and it was an excellent experience. I worked with Eric Allen and Nick Christianson in sales and I recently purchased a new GX 460 at Northside Lexus and it was an excellent experience. I worked with Eric Allen and Nick Christianson in sales and both were consummate professionals. The delivery experience with David and Melissa was exacting and thorough and they took extra time insuring that all of my questions were addressed. Hamilton Dawes handled the paper work including two trade-ins as a flawlessly easy process. Job well done! More

by chipkerrigan Verified Customer Verified Customer

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Great dealership! They do a great job from start to finish! From the moment you walk into the dealership you are greeted immediately and you are fully taken care of. Y They do a great job from start to finish! From the moment you walk into the dealership you are greeted immediately and you are fully taken care of. You are shown everything you want to see and everything is explained in detailed. They follow thru on all that you are interested in. They will go the extra mile. When you leave, all your needs are met and they do so as quickly as possible. More

by R.BABAZ Verified Customer Verified Customer

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My salesman was the reason I leased another car I was not going to get another car from Lexus! Couldn’t wait for my lease to end, didn’t like my car!! Trust me, I complain clear & often about my c I was not going to get another car from Lexus! Couldn’t wait for my lease to end, didn’t like my car!! Trust me, I complain clear & often about my car, to everyone! Was looking to get another type of car. Then I was referred to Robert, he helped me to understand my car, and end of store leased another NX!! More

by pmeuschel Verified Customer Verified Customer

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David Gardner is, to me, the face of Lexus David Gardner has assisted us to decide the ultimate Lexus appropriate to us, from an LS in 2007, to making a different decision when the time ca David Gardner has assisted us to decide the ultimate Lexus appropriate to us, from an LS in 2007, to making a different decision when the time came - it was only me. Sure, it's different, making decisions newly alone, but David has deserved the Henry loyalty. The decision of what's best for me? Sure, that can seem intimidating - Thank you, David, for always making me feel like Northside is family. Because of your personalized attention to what you have perceived most suitable for me, every time there has been a decision to make, the one you suggested - the Lexus RX450, the only one I drove was perfect and the decision was no problem. To have a personal representative as David is, is so excellent. I have said for several years now, "Where David Gardner is, is where my next automobile will be". When it comes to automobile decisions, feeling that we are special and individual - it's priceless to keep being shown that we are individuals and that David is tuned in to individual wants and needs. Again, decision time, and different considerations and options this year. There is no question who to inquire for help through the newer options, and information why, about each model. My "go to" person who is wisely capable and empathetically comfortable to trust in every way. I believe this is standard for Northside - I can know with confidence about David. It's nice to be able to say in writing, Northside has highest standards in every way and earns loyalty. David Gardner was our first sales person here, and we have referred him many times. From Service, and every contact - Dean in Service, Melissa in showing us how to use and enjoy all the features..... never less than 5 Stars here. From Chrysler to Mercedes to Lexus - never considered any other automobile again. Always Northside, always David Gardner for the Henrys, Every experience here has been excellent and satisfying. This will be the fifth Lexus from Northside and from David. First time ever to develop such loyalty....I love how they make the experience feel like a privilege. Coco Henry More

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that was fast. Bobby got us during low tax period. That helped us a lot. I cannot think of anything else to say. I have dealt with Bobby for nine years, so he kno Bobby got us during low tax period. That helped us a lot. I cannot think of anything else to say. I have dealt with Bobby for nine years, so he knows what we want and need. More

by HOKUKALOLI Verified Customer Verified Customer

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Buying Made Easy We only deal with Northside Lexus and have for years Lance is attentive David follows up Melissa explains Renee knows her business Service is se We only deal with Northside Lexus and have for years Lance is attentive David follows up Melissa explains Renee knows her business Service is second to none More

by SMARTIN46 Verified Customer Verified Customer

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Dealership and staff were very experienced and helpful! Dealership and staff were very experienced and helpful. Good information provided by all. Enjoyed working with Melissa and Don. Staff got our car re Dealership and staff were very experienced and helpful. Good information provided by all. Enjoyed working with Melissa and Don. Staff got our car ready in record time! More

by JSWILSON0 Verified Customer Verified Customer

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Easy, great experience. Our experience at Northside Lexus was great. Our salesman, Barry, was knowledgeable, helpful, had a great personality and we enjoyed the whole experie Our experience at Northside Lexus was great. Our salesman, Barry, was knowledgeable, helpful, had a great personality and we enjoyed the whole experience. My daughter and I test drove a car in the summer and I let Barry know we would not be ready until fall to purchase. He respected our time frame and when the time came to purchase was there for us. Melissa did a great job of taking me through the car’s features. I’d definitely recommend Northside Lexus. More

by GARYHOFFPAUIR Verified Customer Verified Customer

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Buying an SUV The Sales Receptionist immediately welcomed me and summoned a Salesman, named Jared Postma, to assist me with a car purchase. Jared, asked questions The Sales Receptionist immediately welcomed me and summoned a Salesman, named Jared Postma, to assist me with a car purchase. Jared, asked questions and listened to what I was interested in buying. He selected two automobiles which he drove me around in around explaining the many features of the SUV's. I was offered the opportunity to drive them. Jared drove the lot to show me the different models and colors pointing out their many features. I returned a second day and Jared's assistant, Eric, drove me around the lot as Jared was helping another Client. Eric was most helpful, stopping to let me view the interiors of the different SUV's. Jared then took me back to the car lot where I selected the color SUV that I liked and he explained that it was a former Loaner and the different opportunities to buying a used, 2018 SUV. Jared was most informative, patient, helpful, polite and a has great sense of humor. Never pushy which was wonderful. Thank you Jared for your patience and guidance in helping me to find the perfect SUV for me. You validated me that I am a LEXUS LADY through and through and saved me from making a big mistake of buying an SUV from another AUTO manufacturer. More

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Very Professional and friendly I liked the services, courtesy and the quick respond from the salesman compare with other dealers. Clean facility, easy access location. Cons: not I liked the services, courtesy and the quick respond from the salesman compare with other dealers. Clean facility, easy access location. Cons: not space for visitors parking More

by LUIS_MOLANO Verified Customer Verified Customer

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