Michael Ferrara
Michael Ferrara at Gates Toyota

Michael Ferrara | Page 9

Service Consultant

Gates Toyota

640 W Ireland Rd
South Bend, IN 46614

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4.8
187 Reviews

Dealership Experience

8 yrs, 7 mos

4.8

187 Reviews

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187 Reviews of Michael Ferrara

October 20, 2020

Dealership Rating
Employee Rating

Great service as always!! Will keep coming back and recommending them to all! The service managers in this department are as always outstanding at their jobs. More

by SBLACKFORD19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Gardner, Stephen Mackin

October 14, 2020

Dealership Rating
Employee Rating

Literally heard about it the day of at 9am and got online and booked an appointment for 1pm, less then an hour my oil was changed and car was waiting on me. Great price, great people, and really simple. Defi More

by aswar20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marcus Turner

October 14, 2020

Dealership Rating
Employee Rating

Took 2018 Rav4 in for service, did not try to oversell since did not need oil change yet, just tire rotation and fluid check - fast service and reasonable price. More

by pletchdl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Gardner, Stephen Mackin

October 07, 2020

Dealership Rating
Employee Rating

I always have been very happy with the work of your service team and how courteous and professional they always are with me. Thanks so much. More

by MORADECKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Gardner, Stephen Mackin

October 03, 2020

Dealership Rating
Employee Rating

Great price for an oil change. Paid $50 bucks for full synthetic and a tire rotation! Service personnel were very courteous and the service was quick. More

by JLSTACY506
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Stephen Mackin

September 28, 2020

Dealership Rating
Employee Rating

I am always glad to get an appointment when I need it and they are usually very good about keeping the time as short as they can. More

by CARCH0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

September 14, 2020

Dealership Rating
Employee Rating

Quick service and reasonable prices. Friendly technicians and staff always. The staff are knowledgeable and they let me know what needs to be done along the way. More

by SSTORMYC1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Gardner, Stephen Mackin

September 11, 2020

Dealership Rating
Employee Rating

Gates is always there for us when we need them. We have a Tundra that needed service quickly. Gates let us bring it on that day in case they had time before our appointment. Being the Friday before labor d More

by SUSAN27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Gardner, Stephen Mackin

September 08, 2020

Dealership Rating
Employee Rating

I was able to make my appointment online which made it so convenient. The staff is Friendly and knowledgeable. They made my appointment very nice. Wait time was sooner than later. Thank you! More

by NASCARGIRL0406
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Gardner, Stephen Mackin

Sep 08, 2020

Gates Toyota responded

Hey there, Thank you for your positive feedback! We appreciate the opportunity to serve you and make your visit simple. Thank you for your business and thanks for choosing Gates!

September 04, 2020

Dealership Rating
Employee Rating

Came in for 45,000 mile service and recall correction. We were told an hour and a half. Everything was done in less time. We always have good experiences with the crew. More

by KONIECZNY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 08, 2020

Gates Toyota responded

Hey there, Thank you for your great note! We appreciate your business and the chance to serve you. We look forward to assisting you again!

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