Michael Ferrara
Michael Ferrara at Gates Toyota

Michael Ferrara | Page 9

Service Consultant

Gates Toyota

640 W Ireland Rd
South Bend, IN 46614

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4.8
178 Reviews

Dealership Experience

8 yrs, 2 mos

4.8

178 Reviews

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178 Reviews of Michael Ferrara

September 04, 2020

Dealership Rating
Employee Rating

Came in for 45,000 mile service and recall correction. We were told an hour and a half. Everything was done in less time. We always have good experiences with the crew. More

by KONIECZNY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 08, 2020

Gates Toyota responded

Hey there, Thank you for your great note! We appreciate your business and the chance to serve you. We look forward to assisting you again!

September 03, 2020

Dealership Rating
Employee Rating

Prompt efficient service I don’t like twenty fiveeword Prompt efficient service I don’t like twenty fiveeword responses a a a a a Please let me get in the morning and I’ll be there in a bit thank you t More

by STACY47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Gardner, Stephen Mackin

Sep 08, 2020

Gates Toyota responded

Hey Stacy, Thank you for your 5-Star rating! We appreciate the opportunity to serve you!

August 28, 2020

Dealership Rating
Employee Rating

MY EXPERIANCE WITH GATES TOYOTA HAS BEEN VERY GOOD SO FAR . SO FAR I LOVE MY TOCOMA TRUCK . HOPE TO GET MANY GREAT MILES OUT OF THIS TRUCK !!!! More

by daveplane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Gardner, Stephen Mackin

Aug 31, 2020

Gates Toyota responded

Hey there, Thank you for your positive note! We appreciate the opportunity to assist you and we look forward to working with you again. Thank you for your business and thanks for choosing Gates!

August 27, 2020

Dealership Rating
Employee Rating

We live in California and allowed our daughter to have a car at school (University of Notre Dame) for the first time. Our son had been using our 2012 Toyota Corolla at Fort Leonard Wood, MO. When he was fin More

by California Corolla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Gardner, Stephen Mackin

August 24, 2020

Dealership Rating
Employee Rating

Gates is a part of our family. Every member of my family has a Toyota from Gates and we all get them serviced there. I even live in Chicago and still do the vast majority of car work done here whenever we c More

by Jesse R.
Recommend Dealer
Yes

Other Employees Tagged: Brian Gardner

Aug 31, 2020

Gates Toyota responded

Hey Jesse, Thank you for your 5-Star rating! We are thankful for the opportunity to assist you and look forward to assisting you in the future! Thank you for coming to us even though you live in Chicago!

August 14, 2020

Dealership Rating
Employee Rating

Great job service crew. Oil change and checked the air conditioning. Mike Ferreira and crew took good care of everything. Thank you and we will be back More

by CMKOCHMAR5217
Recommend Dealer
Yes
Aug 14, 2020

Gates Toyota responded

Hey there, Thank you for your great feedback! We appreciate your business and look forward to assisting you again!

August 13, 2020

Dealership Rating
Employee Rating

Very pleased with professionalism of service staff at Gates Toyota. Keep up the good work. You are appreciated. I really enjoy my new CHR. The follow up service has been excellent. 感謝 More

by PUPFICTIONBOOKS
Recommend Dealer
Yes
Aug 13, 2020

Gates Toyota responded

Hey there, Thank you for your feedback! We appreciate the opportunity to serve you and look forward to assisting you again. Thank you for your business!

August 05, 2020

Dealership Rating
Employee Rating

Excellent Service Department My Maintenance Visit was pleasant and the wait time was very close to what the Service Dept estimated it would be. I was pleased that all the employee More

by LOAGAIL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 10, 2020

Gates Toyota responded

Hey there, Thank you for your 5-Star rating! We are pleased to assist you with your vehicle servicing needs and we are thankful you chose us. Thank you for your business and thanks for choosing Gates!

July 31, 2020

Dealership Rating
Employee Rating

Reliable I was able to set a next-day appointment for a factory recall and routine service and the work was completed quickly. Car was disinfected. More

by KIRBSERV
Recommend Dealer
Yes

Other Employees Tagged: Brian Gardner, Stephen Mackin

Aug 03, 2020

Gates Toyota responded

Hey there, Thank you for your positive feedback! We appreciate the opportunity to serve you and we look forward to assisting you in the future. Thank you for your business!

July 31, 2020

Dealership Rating

Recall, Service My car was recalled and it needed to be serviced. Gates rented me a car, but the rental place did not show. The service department immediately got m More

by FRYFRY
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Aug 03, 2020

Gates Toyota responded

Hey there, Thank you for your great review! We appreciate the opportunity to serve you and helping you secure a vehicle for the day. We look forward to working with you in the future. Thank you for your business and thanks for choosing Gates!

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