Michael Ferrara
Michael Ferrara at Gates Toyota

Michael Ferrara | Page 9

Service Consultant

Gates Toyota

640 W Ireland Rd
South Bend, IN 46614

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4.8
183 Reviews

Dealership Experience

8 yrs, 5 mos

4.8

183 Reviews

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183 Reviews of Michael Ferrara

October 03, 2020

Dealership Rating
Employee Rating

Great price for an oil change. Paid $50 bucks for full synthetic and a tire rotation! Service personnel were very courteous and the service was quick. More

by JLSTACY506
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Stephen Mackin

September 28, 2020

Dealership Rating
Employee Rating

I am always glad to get an appointment when I need it and they are usually very good about keeping the time as short as they can. More

by CARCH0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

September 14, 2020

Dealership Rating
Employee Rating

Quick service and reasonable prices. Friendly technicians and staff always. The staff are knowledgeable and they let me know what needs to be done along the way. More

by SSTORMYC1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Gardner, Stephen Mackin

September 11, 2020

Dealership Rating
Employee Rating

Gates is always there for us when we need them. We have a Tundra that needed service quickly. Gates let us bring it on that day in case they had time before our appointment. Being the Friday before labor d More

by SUSAN27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Gardner, Stephen Mackin

September 08, 2020

Dealership Rating
Employee Rating

I was able to make my appointment online which made it so convenient. The staff is Friendly and knowledgeable. They made my appointment very nice. Wait time was sooner than later. Thank you! More

by NASCARGIRL0406
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Gardner, Stephen Mackin

Sep 08, 2020

Gates Toyota responded

Hey there, Thank you for your positive feedback! We appreciate the opportunity to serve you and make your visit simple. Thank you for your business and thanks for choosing Gates!

September 04, 2020

Dealership Rating
Employee Rating

Came in for 45,000 mile service and recall correction. We were told an hour and a half. Everything was done in less time. We always have good experiences with the crew. More

by KONIECZNY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 08, 2020

Gates Toyota responded

Hey there, Thank you for your great note! We appreciate your business and the chance to serve you. We look forward to assisting you again!

September 03, 2020

Dealership Rating
Employee Rating

Prompt efficient service I don’t like twenty fiveeword Prompt efficient service I don’t like twenty fiveeword responses a a a a a Please let me get in the morning and I’ll be there in a bit thank you t More

by STACY47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Gardner, Stephen Mackin

Sep 08, 2020

Gates Toyota responded

Hey Stacy, Thank you for your 5-Star rating! We appreciate the opportunity to serve you!

August 28, 2020

Dealership Rating
Employee Rating

MY EXPERIANCE WITH GATES TOYOTA HAS BEEN VERY GOOD SO FAR . SO FAR I LOVE MY TOCOMA TRUCK . HOPE TO GET MANY GREAT MILES OUT OF THIS TRUCK !!!! More

by daveplane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Gardner, Stephen Mackin

Aug 31, 2020

Gates Toyota responded

Hey there, Thank you for your positive note! We appreciate the opportunity to assist you and we look forward to working with you again. Thank you for your business and thanks for choosing Gates!

August 27, 2020

Dealership Rating
Employee Rating

We live in California and allowed our daughter to have a car at school (University of Notre Dame) for the first time. Our son had been using our 2012 Toyota Corolla at Fort Leonard Wood, MO. When he was fin More

by California Corolla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Gardner, Stephen Mackin

August 24, 2020

Dealership Rating
Employee Rating

Gates is a part of our family. Every member of my family has a Toyota from Gates and we all get them serviced there. I even live in Chicago and still do the vast majority of car work done here whenever we c More

by Jesse R.
Recommend Dealer
Yes

Other Employees Tagged: Brian Gardner

Aug 31, 2020

Gates Toyota responded

Hey Jesse, Thank you for your 5-Star rating! We are thankful for the opportunity to assist you and look forward to assisting you in the future! Thank you for coming to us even though you live in Chicago!

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