Michael Huntzinger | Page 9

Good Stuff! So, I was offered the option to trade my lease in 7 months early and thought I would see if I could save some money. Apparently I didn't know as much So, I was offered the option to trade my lease in 7 months early and thought I would see if I could save some money. Apparently I didn't know as much about leasing as I thought; especially all the penalties one could pay in the end. John Hilsinger gave me a good education on leasing; now I have a new Ford and am protected from future penalties. Thanks! More

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Unbelievable,Outstanding,Great,Satisfied From the moment I walked in the door at Five Star Ford my instincts told me that this was like no other dealership I had ever visited. I was hesitant From the moment I walked in the door at Five Star Ford my instincts told me that this was like no other dealership I had ever visited. I was hesitant to believe this because of my experience with other dealerships that I had dealt with in the past. Like being pressured by the salesperson and if I didn’t agree with them they would always bring in another person and double up on me. I had never walked out of a dealership after a purchase without feeling like I had been taken advantage of. Never had a feeling of satisfaction with the deal I had signed. Well, my instincts were correct. The first person I visited with was Crystal Sanders. To my surprise she let me do most of the talking and she really listened to what I had to say. After me explaining what I was looking for she let me see and drive the truck that I wanted. She explained all of the cost involved and told me the price that she could sell the truck for. She never put any pressure on me to buy even after I told her I would like to get a price from one more dealership. She told me that was fine and to give her a call if I had any questions. I visited another dealership and looked at the same truck that I had looked at when I was at Five Star. They gave me a price that was much more than Five Star. I thanked the salesperson and was ready to leave and before I could get out of my chair another person appeared and they started the double team thing. I just got up and walked out. I called Crystal and told her I would be out the next day and sign the deal. When I returned to Five Star I then met John Little who worked with Crystal. I call them a team because I got the same polite service from John as with Crystal. I was eager to get the truck and I know I was a jerk a few times but John and Crystal stayed with me. They understood that the ordeal of buying a new vehicle was stressing me out. They made my purchase stress free. When I drove off in my new truck I was truly satisfied with the deal. After I had the new truck at home for a few days I was on a ladder in my garage and noticed that on top of the cab there were two small indentions that we didn’t notice before I left Five Star. I called John and he asked me to stop by the next day so he could have a look. When I brought the truck back John look at it and told me that he wanted Michael Huntzinger the Director of New Vehicle Sales to have a look. Michael took a look and told me they would give me a vehicle to drive and leave my truck there for five days and they would take care of the two small indentions. Apparently he could see the disappointment on my face because he said we have another new truck on the lot just like yours and if you would feel better about things we can go inside and redo the paperwork. I had already put a couple hundred miles on my truck but he said don’t worry about it the price stays the same we just need to redo the paperwork. He, like Crystal and John did not want me leaving Five Star without being completely satisfied. I have bought a number of vehicles during my seventy-six years on this earth but when I drove off of Five Star’s lot in that new truck was the only time that I have ever felt good about the deal and very, very satisfied. And that feeling was because of the hard work by Crystal, John and Michael. If for some reason I had to leave Texas and move to California or New York and it was time for me to buy another vehicle I would fly to the Dallas, Fort Worth area and go to Five Star Ford in North Richland Hills, Texas. More

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Helpful and Friendly with Great Service I really appreciate the time and effort that Crystal and John spent to help me with my truck purchase. They were knowledgeable, easy to work with, an I really appreciate the time and effort that Crystal and John spent to help me with my truck purchase. They were knowledgeable, easy to work with, and very friendly. They were very responsive to my requests for information and helping me sort through the many available options. When I decided what I wanted, they went to work and found my truck within a day. They also introduced me to Sam O'Reggio and his team who helped me get the information I needed as far as other accessories and getting the truck ready for delivery. Thank you Crystal, John, and Sam. I really appreciate your professionalism. More

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Very helpful and caring folks My experience purchasing a new F150 was very satisfying. The folks were pleasant to work with even though I wasn't at times. They made the stressful My experience purchasing a new F150 was very satisfying. The folks were pleasant to work with even though I wasn't at times. They made the stressful purchasing process seamless. I highly recommend this dealer and especially Doreen. More

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New F-150 The visit to Five Star Ford in NRH was one of my best experiences ever at a dealership. Danny Trauth was a great salesman to work with, he really list The visit to Five Star Ford in NRH was one of my best experiences ever at a dealership. Danny Trauth was a great salesman to work with, he really listened to everything we wanted in our new vehicles and did his best find that car. He went above and beyond, staying late and coming in on his day off to help us get everything done. The rest of the people we dealt with were just as helpful and nice. More

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Outstanding! Alfred El-Darazi exceeded our expectations in helping us find the vehicle we desired, He has been there 13 years and really knew his stuff. Tut, our Alfred El-Darazi exceeded our expectations in helping us find the vehicle we desired, He has been there 13 years and really knew his stuff. Tut, our finance manager, was similarly outstanding (over 10 years with the company) and the sales manager checked in twice to make sure all was going well. I cannot say enough positive about this dealership. ASK FOR ALFRED BY NAME. You will be glad you did. More

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Purchased a 2017 Ford F-150 Platinum David Hill, Michael Huntzinger and Eddie Laguana were very friendly, helpful and professional. They explained everything is plain words & made the b David Hill, Michael Huntzinger and Eddie Laguana were very friendly, helpful and professional. They explained everything is plain words & made the buying experience a positive one. Eddie was very patient with my wife and I and demonstrated the truck's features in a thorough manner. More

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I just bought my 4th Ford Edge from this dealership This is my absolute GO TO dealership. I am treated professionally and like family. I believe everyone went way above and beyond to help me get the car This is my absolute GO TO dealership. I am treated professionally and like family. I believe everyone went way above and beyond to help me get the car that I wanted. Eddie Laguana is so professional and made me very comfortable with my decision. It was a super easy experience!!! More

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GREAT EXPERANCES THESE PEOPLE CAN FIND WHAT YOU ARE LOOKING FOR AND MEET YOUR REQUESTS. THEY WORK HARD TO MAKE SURE YOU ARE SATISFIED, IN EVERY RESPECT. THEY ARE PROFE THESE PEOPLE CAN FIND WHAT YOU ARE LOOKING FOR AND MEET YOUR REQUESTS. THEY WORK HARD TO MAKE SURE YOU ARE SATISFIED, IN EVERY RESPECT. THEY ARE PROFESSIONAL, AS ALWAYS, A PLEASURE TO DEAL WITH AND MAKE YOU FEEL LIKE FAMILY. JOHN, CRYSTAL, AND MIKE WENT ABOVE AND BEYOND, AND WE ARE PROUD TO BE A FORD OWNER. More

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Awesome Customer Service Randell and Mike at 5 Star Ford did a great job on customer service walking us through the buying process. Highly recommend using them if you are in Randell and Mike at 5 Star Ford did a great job on customer service walking us through the buying process. Highly recommend using them if you are in the process of buying a vehicle. More

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