Mike Brandvold
Mike Brandvold at Klaben Ford Lincoln
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Mike Brandvold | Page 2

Service Advisor

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

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5.0
865 Reviews

I have been at Klaben for over 28 years, because Klaben lets me take care of my customers. Your total satisfaction is my goal. I started my career here as a technician then shop foreman, and for the last 12 years as a Master Certified Service Advisor. Twice in the last 6 years I’ve been fortunate to be ranked #1 amongst service advisors in the Pittsburgh region. I take a lot of pride in being honest and fair to everyone. I provide the highest level of technical expertise in every area from the latest technology to the best replacement tires for your vehicle. My goal is building a relationship that lasts a lifetime. Stop by and say hi! 330-673-3139 ext 216

Dealership Experience

31 yrs, 9 mos

Industry Experience

37 yrs, 8 mos

Specialties & Trainings

Lincoln and Ford Master Certified Service Advisor

5.0

865 Reviews

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865 Reviews of Mike Brandvold

March 18, 2024

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Employee Rating

My experience with Klaben Ford in Kent has been through their service department and Michael Brandvold. His knowledge and professionalism are top tier and i always ask for him by name when my cars go in fo More

by Ddempsey1035
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Recommend Dealer
Yes

March 11, 2024

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Tyler was fantastic to work with. That’s why we ask for him every time we need a car. More

by Jeffrey Earle
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Recommend Dealer
Yes

Other Employees Tagged: Roscoe Woodberry, Tyler Kline

March 09, 2024

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the experience was the most streamline transaction I have ever experienced! from the sales staff, financial, as well as the service More

by golferchipo
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Recommend Dealer
Yes

March 08, 2024

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High pressure to buy their services. They make you feel bad if you don’t do it. Can’t believe I still had to pay $85 for a recall because they said Ford didn’t cover part of the recall r More

by T.J. Price
Recommend Dealer
No
Mar 09, 2024

Klaben Ford Lincoln responded

Thank you for taking the time to provide your honest feedback. I apologize you were left feeling anything short of completely satisfied with every aspect of your experiences with us. We share your feedback with the entire team and use it internally in coaching and counselling sessions helping us improve the level of service we provide for our guests. The feedback you gave us is disturbing and definitely raises question to the impression you were left with as a result of your recent visit. The last thing we want is for a customer to feel hostage to a decision or fail in properly explaining our recommendations with transparency and value. Our goal in every situation is to do the right thing for the right reason, every time, putting the customer first. After reading your comments a couple times it was clear we failed in our communication and ultimately let you down in the process, no excuses. Might I have a few more minutes of your time to personally apologize and gain additional valuable insight? My direct contact information is below. Thank you again for your feedback. I look forward to speaking with you soon, finding a way to make right this situation we created, and working towards restoring your trust and confidence in us. Sean Bradford – sbradford@klaben.com – (216)337-1005

March 02, 2024

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Just purchased/leased my 6th and 7th vehicles from Klaben and will never buy from another dealership. Scott was the best sales professional and so easy to work with. I love the no gimmicks, no pressure sales More

by Jim R
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Recommend Dealer
Yes

February 28, 2024

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Absolutely wonderful dealership. Everyone at Klaben and especially Aaron, Mike, and Shelby have gone above and beyond! They were truly amazing to work with More

by tanyamiller50
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Recommend Dealer
Yes

Other Employees Tagged: Shelby Wiley, Aaron Heinlein

February 26, 2024

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Once again Klaben service hits it out of the park with customer care. I had all the 75K service done on my 2021 F150. Very satisfied with communication and completion on time. Thank You Mike Brandvold! More

by Grecco Roman
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Recommend Dealer
Yes

February 26, 2024

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I absolutely love everything about Klaben. They are amazing to work with and have great communication! More

by tanyamiller50
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Recommend Dealer
Yes

February 26, 2024

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The service department greeted me when I arrived, went right to work on gathering the information on the vehicle and what my requested service was. The work was performed quickly. I was made aware of a re More

by mikeflaitz
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Recommend Dealer
Yes

Other Employees Tagged: Anthony Thurman Jr

February 22, 2024

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Treated with respect. Everyone I met was professional, friendly, and helpful. Any questions I had were answered. More

by Paulfry1260
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Recommend Dealer
Yes

Other Employees Tagged: Louis Polos, David Klaben , Angela (forget last name)

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