Mike Brandvold | Page 62

All staff were dedicated to solving my ('our) problem. Dealing with a "factory" A/C problem with my 2019 lease Escape. Car was back in four times - with at least two parts replaced. Was a loaner car - up Dealing with a "factory" A/C problem with my 2019 lease Escape. Car was back in four times - with at least two parts replaced. Was a loaner car - up to my standards and needs - waiting for me each time I came back. Service people kept me posted as to what was going on. Final "nicety" was dealership making my next month's lease payment to makeup for having my car for 13 days in a month. This was not asked for, but certainly appreciated, and impressive as to customer service More

by davev Verified Customer Verified Customer

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Awsome service with my dealer Dave Mott I have dealt with Klaben for over 20 + years. Everybody is so nice and pleasant, They answered all questions I asked. I do and will recommend Klaben t I have dealt with Klaben for over 20 + years. Everybody is so nice and pleasant, They answered all questions I asked. I do and will recommend Klaben to all my friends. Thank you again More

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Service I always get great service at Klaben Ford. That is where I lease my vehicles and get service done. Very helpful service reps. Thank you I always get great service at Klaben Ford. That is where I lease my vehicles and get service done. Very helpful service reps. Thank you More

by FCULLION Verified Customer Verified Customer

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Excellent from start to finish My car broke down and we found out with the help of Sean that most of the repairs were under factory warranty. My car was taken to Klaben on Friday an My car broke down and we found out with the help of Sean that most of the repairs were under factory warranty. My car was taken to Klaben on Friday and ready for pickup on Monday. They not only replaced the parts that had malfunctioned, but they also replaced the door latches and gas tank seal because there were factory warranties on those as well. Their customer service is excellent and I felt that I could trust Sean and Mike. They kept in contact with me every step of the way. More

by kellynelson1015 Verified Customer Verified Customer

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A bad situation turned good I have a 2015 mustang gt. The clutch let go which caused other transmission problems. I had the car checked out 1900 miles prior by a competing ford d I have a 2015 mustang gt. The clutch let go which caused other transmission problems. I had the car checked out 1900 miles prior by a competing ford dealer. They said it was operating normal. After calling around I'm happy to say I ended up taking it to klaben in kent. Mike in service took excellent care of me and my car. Admittedly I am a difficult customer lol. Mike understood my needs, and concerns. Thanks again guys! More

by dcrasi Verified Customer Verified Customer

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sirvice light came on The car service light came on in my new car. I am from out of state and went into Klaben with out an appointment. Mike the Service man took care of m The car service light came on in my new car. I am from out of state and went into Klaben with out an appointment. Mike the Service man took care of me and had my car in the shop and fixed in fast order. I wish the dealer ship I use back home had such a good service department. More

by JOERUMMY13 Verified Customer Verified Customer

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Wrong tirod was put in Mike Brandvold is really nice and does a great job. With that said this isn't the first time I came away needing to go back. I had issues with my bra Mike Brandvold is really nice and does a great job. With that said this isn't the first time I came away needing to go back. I had issues with my brakes two years ago and now the wrong ti rod was put in place. I have a family that uses this vehicle, and I don't feel safe. More

by jwatters9 Verified Customer Verified Customer

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Great customer service I bought my certified used fusion here and always have regular oil changes done here and anything else that Kalban recommends for maintenance like tir I bought my certified used fusion here and always have regular oil changes done here and anything else that Kalban recommends for maintenance like tires and such. They treat the customers top rate and the works always done right. Mike treats you right and tells it like it is that is what's best for your car. No sales push either. That's why I come back every time. More

by JMC Verified Customer Verified Customer

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Perserveriance It took 3 times to fix my moon roof but they didn't quit till they got it right. It works great now , No Issues I can find. It took 3 times to fix my moon roof but they didn't quit till they got it right. It works great now , No Issues I can find. More

by ttfranks952 Verified Customer Verified Customer

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Best Dealership in the World Another great experience from the Klaben service team. All staff members were courteous throughout the entire process and are a great example of why K Another great experience from the Klaben service team. All staff members were courteous throughout the entire process and are a great example of why Klaben Ford is such a phenomenal dealership. I would recommend this service center to anyone looking for vehicle needs. More

by mpalomb Verified Customer Verified Customer

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