Mike De La Pena

Great dealership they always help me out whenever I come and get my car service and get my car service More

by Allen my Verified Customer Verified Customer

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CJ is a very bright and polite. His listening skills are excellent and he genuinely cares about his customers!!! His listening skills are excellent and he genuinely cares about his customers!!! More

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Great customer service, friendly and helpful. Thank you for working a great deal for me. I love my new 2025 BMW M3 Thank you for working a great deal for me. I love my new 2025 BMW M3 More

by MARYPATACSIL86 Verified Customer Verified Customer

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I love this place and all the employees sales department is amazing, Tim , Elise , Ed and services 100% thorough is amazing, Tim , Elise , Ed and services 100% thorough More

by TROTTERCAMILLE880 Verified Customer Verified Customer

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Great overall experience. Darren is patient with all our questions and always fun to work with! Darren is patient with all our questions and always fun to work with! More

by Ashton Verified Customer Verified Customer

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I purchased a trade-in vehicle. My salesman Ozzie always answered his phone. The dealership claimed to had put new tires. They actually had not. Neillo refunded me the replacement My salesman Ozzie always answered his phone. The dealership claimed to had put new tires. They actually had not. Neillo refunded me the replacement cost. I had no response from management but the dealership honored the agreement. More

by S_GRAHAM Verified Customer Verified Customer

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Phenomenal service. I recommend Darren to all of my friends. You get treated better here than any dealership you’ll ever visit. I recommend Darren to all of my friends. You get treated better here than any dealership you’ll ever visit. More

by RICHARDSOBRATO Verified Customer Verified Customer

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Excellent customer service. They understand our needs and being patient with us. Very knowledgeable about their products. They understand our needs and being patient with us. Very knowledgeable about their products. More

by Shun Verified Customer Verified Customer

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5 Stars - Exceptional Experience at Niello BMW Elk Grove I had the pleasure of working with Matt at Niello BMW Elk Grove last month, and I couldn’t be happier with the service I received. I purchas Grove I had the pleasure of working with Matt at Niello BMW Elk Grove last month, and I couldn’t be happier with the service I received. I purchased two high-performance vehicles—an M8 Gran Coupe Competition and an X6M Competition—and the entire process was seamless from start to finish. Matt was incredibly knowledgeable and attentive, guiding me through every detail of both vehicles. He made sure I was well-informed about each car’s features and capabilities, which made my decision-making process much easier. What really stood out was how Matt took the time to understand my needs and preferences, without any pressure to rush or settle for something less than perfect. The dealership itself is top-notch—professional, clean, and inviting. I felt valued as a customer the moment I walked in, and everyone I interacted with was friendly and accommodating. The purchase process was smooth, and the financing options offered were competitive. I also appreciate the after-sales follow-up and support, which shows that Niello BMW really cares about its customers long-term. If you’re in the market for a BMW, I highly recommend reaching out to Matt at Niello BMW Elk Grove. Whether you’re buying one car or two like I did, you can trust them to deliver an exceptional experience. More

by DARREN&ADRIENNE Verified Customer Verified Customer

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Ed in sales is AMAZING! He is such a great person to deal with! The desk managers, both are also extremely great! They treat you like family they are not pushy they give you He is such a great person to deal with! The desk managers, both are also extremely great! They treat you like family they are not pushy they give you the BEST finance options! From start to finish the value your time. I will continue to do business with this specific dealership! Great GREAT service always ! More

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