Long lead time for scheduling appointment, poor follow
through, problem not fixed the first time
through, problem not fixed the first time
More
by DJMYS
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Crystal, Parker
Feb 22, 2023 -
Family Hyundai responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
Did not like waiting 2 hours for a recall when I came for
a different appointment 1st but it all worked out in the end & I was happy with the service over all
a different appointment 1st but it all worked out in the end & I was happy with the service over all
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by brychtajenn
Verified Customer
Verified Customer
Service Price Transparency
Feb 20, 2023 -
Family Hyundai responded
Thank you for this feedback, Jenn. While we apologize for the long wait, we are glad that you had an overall positive experience! We sincerely value your business and look forward to your next visit.
I have been having my car serviced here for 13 years.
Service Advisors, Tom and Colin always provides professional, honest, and keeps you informed, service
Service Advisors, Tom and Colin always provides professional, honest, and keeps you informed, service
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by anndoss
Verified Customer
Verified Customer
Service Price Transparency
Feb 19, 2023 -
Family Hyundai responded
Ann, Thank you for the kind words for our service department! We look forward to sharing your compliments with Tom and Colin and don't hesitate to let us know if we can be of further assistance.
Employee was knowledgeable and efficient.
Also friendly. Work was done quicker than expected. I was very satisfied with my visit to the service department.
Also friendly. Work was done quicker than expected. I was very satisfied with my visit to the service department.
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by plynch60620
Verified Customer
Verified Customer
Service Price Transparency
Feb 19, 2023 -
Family Hyundai responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!
I have full faith and trust in Family Hyundai service
department. Have bought several vehicles at Family Hyundai
department. Have bought several vehicles at Family Hyundai
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by MKUDIA12721
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Tom Salin
Feb 19, 2023 -
Family Hyundai responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
They are Extremely Courteous and Professional Dealership
that places a Priority on Quality Work but Customer Satisfaction as well 😎
that places a Priority on Quality Work but Customer Satisfaction as well 😎
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by MONSON_D
Verified Customer
Verified Customer
Service Price Transparency
Feb 19, 2023 -
Family Hyundai responded
Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!
Always treated well by the service writers.
Work is always done in a timely fashion.
Work is always done in a timely fashion.
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by PBC167
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Tom Salin, Matt in service also 5*
Feb 19, 2023 -
Family Hyundai responded
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!
It clean even with the contraction going.
Every one talk to you nicely take time and listen to you.
Every one talk to you nicely take time and listen to you.
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by IMOGENELITTLEPAGE0316
Verified Customer
Verified Customer
Service Price Transparency
Feb 15, 2023 -
Family Hyundai responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!
The service department works very hard and they come
through every time; The service department is always busy and these guys work very hard
through every time; The service department is always busy and these guys work very hard
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by elzano
Verified Customer
Verified Customer
Service Price Transparency
Feb 13, 2023 -
Family Hyundai responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!
Had talked to Mike Major when engine stalled and needed
a tow. Was friendly and helpful. Was also a help in getting a loaner until my car was done with the engine replacement.
a tow. Was friendly and helpful. Was also a help in getting a loaner until my car was done with the engine replacement.
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by Scotttheriault
Verified Customer
Verified Customer
Service Price Transparency
Feb 13, 2023 -
Family Hyundai responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Scott, and we look forward to working with you again.