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Mitch Darrow
Mitch Darrow
General Manager
Russ Darrow Toyota of West Bend
2700 W Washington Street
West Bend, WI 53095
9 Reviews
I am honored to be the 3rd generation serving the West Bend community at the Russ Darrow West Bend dealerships (Toyota, CDJR, Nissan). It is of the utmost importance to me that we provide exceptional customer service to our community and offer a place for everyone to enjoy visiting and accomplishing their automotive needs.
Read moreDealership Experience
1 yr, 10 mos
Industry Experience
26 yrs, 9 mos
Specialties & Trainings
Customer Experience
National Automobile Dealer Association
Toyota's Accelerate Leadership Training
9 Reviews
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9 Reviews of Mitch Darrow
September 24, 2025
Very conscientious team at the front desk. Always looking to accommodate. To make the service experience a positive one. Great waiting room as well. Always looking to accommodate. To make the service experience a positive one. Great waiting room as well. More
by brian.douglas.jones
Verified CustomerOther Employees Tagged: Noah Luckiesh, Cole Lutz, Mark Bechler, Janessa Rios, Nicholas Pastorelli
September 20, 2025
Matthew was outstanding. He was extremely professional and knowledgeable. Same with Cole in the finance department. My entire experience with the dealership was outstanding. He was extremely professional and knowledgeable. Same with Cole in the finance department. My entire experience with the dealership was outstanding. More
by jfrank1262
Other Employees Tagged: Cole Lutz, Matthew Buettner
July 03, 2025
They have taken care of me and my family for years. Didn’t matter if I was an employee or now on the customer side, everything is always handled and done to a high standard. Parts, back shop, service a Didn’t matter if I was an employee or now on the customer side, everything is always handled and done to a high standard. Parts, back shop, service and in sales all operate in a manner most other businesses should. We are all ladies and gentlemen serving ladies and gentlemen…that should be an industry standard. More
by TIM.REITZ
Other Employees Tagged: Noah Luckiesh, Mark Bechler, Seth A Tearney, Rob Martin, Justin Gersonde, Jordan Seagren, Abigail Lundberg, Nick Inman, Brandon Vetter , Chris G in the back shop is outstanding as well
May 25, 2025
When we were driving home (about 100 miles) after taking delivery of our 2025 Prius we discovered the vinyl case that the owner's manuals should come in was missing. All the manuals were loose in the glove delivery of our 2025 Prius we discovered the vinyl case that the owner's manuals should come in was missing. All the manuals were loose in the glove box. I contacted Heather Gagliano in sales and the parts department, asking for a replacement vinyl case. It's now been about three weeks and I haven't heard anything about getting a vinyl case for my owner manuals. More
by Kinch
Other Employees Tagged: Heather Gagliano
April 04, 2025
Very helpful and accommodating. I got a flat tire that morning, and they were able to get me in the same day and have my car finished before I was done with work. I got a flat tire that morning, and they were able to get me in the same day and have my car finished before I was done with work. More
by Babybot
Other Employees Tagged: Rob Martin, Jordan Seagren, Keith Mcginnis, Abigail Lundberg, Nick Inman, Ryan Knepprath
March 21, 2025
Very friendly and a willingness to work with you trying to meet your affordability.I would buy another Toyota to meet your affordability.I would buy another Toyota More
by PAMYLES04
Other Employees Tagged: Janessa Rios, Kim Van Ourkerk, Nicholas Pastorelli, Brandon Vetter , Travis Schubert
August 23, 2018
Good experience Interactions were pleasant and efficient. Salesman was well informed and answered all questions thoroughly. There was no pressure to purchase. Opti Interactions were pleasant and efficient. Salesman was well informed and answered all questions thoroughly. There was no pressure to purchase. Options were well explained. It was good to get it all done in one day. More
by Jmempey
July 19, 2018
Our first Toyota We needed a car that was dependable with service nearby and with room to put a wheelchair. Family and friends thought a RAV4 would work. Buying it was We needed a car that was dependable with service nearby and with room to put a wheelchair. Family and friends thought a RAV4 would work. Buying it was seamless as the dealership was efficient, thoughtful and explained carefully each step along the way. More
by Cedar Ridge couple
Other Employees Tagged: Justin Gagliano
June 24, 2018
Very friendly, but very long The sales representative is very polite, curtious, and understanding. However, we apparently got a paper work guy who needs to take typing lessons bec The sales representative is very polite, curtious, and understanding. However, we apparently got a paper work guy who needs to take typing lessons because that took forever. When it finally came time to sign, everything went quickly and easy. They also explained everything clearly. Thanks Russ Darrow Toyota Team More
by My catruck
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