Mitch Urbanc
Mitch Urbanc at Mike Murphy Ford Inc
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Mitch Urbanc | Page 3

Service Manager

Mike Murphy Ford Inc

565 W Jackson St
Morton, IL 61550

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4.9
120 Reviews

Dealership Experience

22 yrs, 3 mos

Industry Experience

22 yrs, 3 mos

Languages Spoken

English English

4.9

120 Reviews

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120 Reviews of Mitch Urbanc

April 25, 2023

Dealership Rating
Employee Rating

This is a great place to do business. The people are very friendly and professional. More

by J_DOLEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 11, 2023

Dealership Rating
Employee Rating

This dealership is without a doubt the best around. They are always very professional. They make you feel like family. The showroom is always spotless as is every where else. They go up and above a More

by LJPATTON84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 11, 2023

Dealership Rating
Employee Rating

Mike Murphy and their sales staff were most helpful. They gave me the best price and did everything I needed. Great place to purchase a vehicle. More

by PACKAGER
Service Price Transparency
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Recommend Dealer
Yes

April 07, 2023

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Took out extended warranty so i would maybe save money down the road if i had and exspensive repairs. Engine light came on,took it to Murpys . They said it was a pressure relief valve for the fuel system. More

by LARPYLAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Levi Smith

Apr 11, 2023

Mike Murphy Ford Inc responded

We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Mike Murphy Ford

Apr 12, 2023

LARPYLAR responded

I did come in and talk with your manager. Nothing was resolved. I done fixed it for 70 dollars and 20 minutes to put it on. Your service department wanted over 500.00 to fix it, really. So i will not ever buy from you or recommend anyone to you. Your 3k bumper to bumper warranty is a joke. You wont get anymore money out of my pocket. You should be ashamed of shady practices as this was for sure.

March 17, 2023

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Great sales experience and great service after the sale. employees are courteous,,professional .The owner Mike offered the people in the waiting room coffee everyone thought that was nice.I will Always deal More

by CRAIGSHD
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

March 14, 2023

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always good service from the service dept ,from service advisers Mitch the service manager was very professional handled my issues him self More

by CRAIGSHD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

November 11, 2022

Dealership Rating
Employee Rating

Our car buying experience was great. Nathan answered all our questions and spent time with us “teaching” us how to use all the “bells and whistles” in our new car. Mitch was awesome in h More

by kellie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nathan Noyes, Curt Crozier

Nov 12, 2022

Mike Murphy Ford Inc responded

Congratulations on your new purchase, Kellie. We're thrilled to hear that you had such a fantastic experience with our crew. Thank you for this fantastic five-star review. We truly appreciate your business here at Mike Murphy Ford Inc, Kellie. We get it….Price Sells Cars! Mike Murphy Ford

July 17, 2022

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Employee Rating

Mike Murphy Ford and his employees are great! We have bought several cars from him over the past several years. You can't beat their service and knowledge. Christian sold us our last car and d More

by dlmfob
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jul 18, 2022

Mike Murphy Ford Inc responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! We get it….Price Sells Cars! Mike Murphy Ford

July 09, 2022

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Employee Rating

Was referred to you and Started out with getting some work done by your service manager Mitch , in the last few months and am happy with your service, he recommend your sales department for any new purch More

by gt93dave
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: ANTHONY DAVIS, Jeremy Englert

Jul 11, 2022

Mike Murphy Ford Inc responded

Thank you for choosing Mike Murphy Ford Inc, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Congratulations on your new F-150! We get it….Price Sells Cars! Mike Murphy Ford

July 01, 2022

Dealership Rating
Employee Rating

Awesome experience at mike Murphy ford. Makes me feel comfortable and at home when buying a car. More

by Zach
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jul 01, 2022

Mike Murphy Ford Inc responded

Thank you for taking the time to write this review, Zach. Our customers are our top priority and your feedback is greatly appreciated. All of us at Mike Murphy Ford Inc are glad to have you as a customer! We get it….Price Sells Cars! Mike Murphy Ford

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