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Mona Crooks
1,339 Reviews
I started with Klaben in 1992 as a receptionist and file person. I was thankful to get the opportunity to change positions and become a service advisor a year later. In the last 28 years I have been blessed by meeting and helping so many faithful Klaben customers, many of whom have become friends. I’m Masters Certified as a Ford Lincoln service advisor. I enjoy my work here at Klaben and look forward to seeing you soon. 330-673-3139 ext 217
Read moreDealership Experience
34 yrs, 8 mos
Industry Experience
34 yrs, 8 mos
Specialties & Trainings
Master Certified Service Advisor
1,339 Reviews
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1339 Reviews of Mona Crooks
June 05, 2018
Great service! The service by Klaben was top notch. The issue was the third time the transmission of my 2014 Ford Focus needed repair in the last 2 years.. Wo The service by Klaben was top notch. The issue was the third time the transmission of my 2014 Ford Focus needed repair in the last 2 years.. Would I buy a car from Klaben Ford or get service there, ABSOLUTELY YES. More
by DSHIELDS0
Verified CustomerOther Employees Tagged: Tom Alcorn , Kyle Sott
June 02, 2018
Great! Awesome staff, awesome service! I wouldn’t take my vehicle anywhere else to get serviced. They’re honest and kept me informed on the progress of my se Awesome staff, awesome service! I wouldn’t take my vehicle anywhere else to get serviced. They’re honest and kept me informed on the progress of my service. Thankfully I purchased an ESP, it saved me 1600! More
by Tenoutof10
Other Employees Tagged: Tom Alcorn
June 01, 2018
Klaben Ford Lincoln Mona Crooks is the most knowledgeable and helpful as well as friendly employee I have ever encountered at a dealership. Appointments are made immediat Mona Crooks is the most knowledgeable and helpful as well as friendly employee I have ever encountered at a dealership. Appointments are made immediately. When there, I am in and out at an expedient pace. And am very satisfied with the whole experience at Klaben. More
by ritapittman
June 01, 2018
Expeditious service Called ahead and made an appointment for a recent recall on my 2015 Ford Fusion. Car was pulled around moments after checking in and the service was p Called ahead and made an appointment for a recent recall on my 2015 Ford Fusion. Car was pulled around moments after checking in and the service was performed in a very timely fashion. Extremely pleased with my service. More
by dkray
May 31, 2018
Professional not Pushy Team at Klaben was considerate and consultative. High integrity. They took care of the maintenance needed and suggested other things to consider in th Team at Klaben was considerate and consultative. High integrity. They took care of the maintenance needed and suggested other things to consider in the future to have take care of, and explained everything in plain english (easy to understand). More
by iheartgallen
Other Employees Tagged: Kim Wolfram, Richard Klaben, Carl Bujorian, Tom Alcorn, Christine Klaben , Doug Carter, Mike Cooney
May 29, 2018
Can't beat Lincoln Valet services Very nice and convenient having car picked up and delivered back after service was finished. Valet left a nearly new car to be used during the service Very nice and convenient having car picked up and delivered back after service was finished. Valet left a nearly new car to be used during the service interval. More
by MCNEIT
May 25, 2018
Everyone is very nice and very professional. I am always able to get an appt that is very suitable to my schedule. The waiting area is clean and has a pleasant atmosphere for waiting. I am always able to get an appt that is very suitable to my schedule. The waiting area is clean and has a pleasant atmosphere for waiting. More
by lgrund
Other Employees Tagged: Mike Brandvold, Kim Wolfram, Artie Gissinger , Nick Johnson, Kenny King, Kyle Sott
May 22, 2018
Had a recall Went in for a recall ended up with a new lease on a Dodge Ram, everybody at Klaben was wonderful to work with, I would recommend them to everyone Went in for a recall ended up with a new lease on a Dodge Ram, everybody at Klaben was wonderful to work with, I would recommend them to everyone More
by SLUTZ
Other Employees Tagged: Mike Cooney
May 18, 2018
Family friendly business I’ve leased, purchased and had vehicles serviced from Klaben since 1994. What else do I need to say! Family friendly dealership that cares about it cu I’ve leased, purchased and had vehicles serviced from Klaben since 1994. What else do I need to say! Family friendly dealership that cares about it customers! More
by hdkappy56
Other Employees Tagged: Joe French , Kenny King, Dave Mott, Kyle Sott
May 17, 2018
2018 Mkc and klaben I have leased or bought 10 vehicles and have always had a positive experience. Everyone at Klaben treats us as though we are family. I will be back fo I have leased or bought 10 vehicles and have always had a positive experience. Everyone at Klaben treats us as though we are family. I will be back for service and future purchases! More
by MABDENT
Other Employees Tagged: Richard Klaben, Christine Klaben , Terry Baughman, Dave Mott, Joln Coleman
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