Mona Crooks
Mona Crooks at Klaben Ford Lincoln

Mona Crooks | Page 67

Service Advisor

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

Contact Me
5.0
1,339 Reviews

I started with Klaben in 1992 as a receptionist and file person. I was thankful to get the opportunity to change positions and become a service advisor a year later. In the last 28 years I have been blessed by meeting and helping so many faithful Klaben customers, many of whom have become friends. I’m Masters Certified as a Ford Lincoln service advisor. I enjoy my work here at Klaben and look forward to seeing you soon. 330-673-3139 ext 217

Dealership Experience

34 yrs, 8 mos

Industry Experience

34 yrs, 8 mos

Specialties & Trainings

Master Certified Service Advisor

5.0

1,339 Reviews

Write a Review

1339 Reviews of Mona Crooks

March 03, 2021

Dealership Rating
Employee Rating

Nate is always very pro active in all he does!!!! Never coplains about any task he has to deal with. Nate is simply the best More

by Dshanlian
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Nate Bryant

March 03, 2021

Dealership Rating
Employee Rating

I have been dealing with Chris Moldas and Klaben Ford for over 30 years. I appreciate their dedicated customer service and will always purchase my vehicles from them. More

by ween44221
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Moldas, Christine Klaben

February 27, 2021

Dealership Rating
Employee Rating

Branden J was amazing as always, this is the second car I've bought from him and I'll always come back. I can't thank Jen in finance enough for all her hard work helping me get where I wanted with financin More

by Jgarvin0523
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jennifer Bowen , Branden Johnson

February 25, 2021

Dealership Rating
Employee Rating

issue was handled and at this time appears to have taken care of the problem. time will tell but so far so good. appreciate how it was handled. More

by spharv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

February 25, 2021

Dealership Rating
Employee Rating

I noticed a horrible squealing noise in my f250. Talked to Mike Brandvold brought it over night, next morning we started it up and it was bad. Mike got it in found out the the clutch on the fan was broken More

by firegav
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Moldas, Mike Brandvold , Tyler Schultz, Steve

February 25, 2021

Dealership Rating
Employee Rating

They do a good job. They are vary friendly people and when you walk in they make sure you find how you are looking for. More

by GARY87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

February 23, 2021

Dealership Rating
Employee Rating

Always take good care of me when I’m there. The only down side is it takes 1-1/2 hours to do an oil change. More

by JBINKENT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mario Palomba

February 14, 2021

Dealership Rating
Employee Rating

Bought the car at KLABEN. I Always take the car to KLABEN for maintenance. Good work fair price. Nice to get recalls up dated Thank you. More

by Roy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe French , Tyler Schultz

Feb 17, 2021

Klaben Ford Lincoln responded

Thank you for taking the time to notice those efforts and for leaving such an awesome review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 12, 2021

Dealership Rating
Employee Rating

We have bought many vehicles from Klaben Ford and would never go anywhere else. Klaben goes the extra mile for their guests. Thank you Chris Volk for doing just that. From the sale to the finance departmen More

by Aondrejko40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Richard Klaben, Christopher Volk , Nick Johnson, Denise Miller, Steve Workman

Feb 17, 2021

Klaben Ford Lincoln responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

February 11, 2021

Dealership Rating
Employee Rating

I always have a great experience when I visit. I dropped off my 2015 Escape on 02/09/21 and I had the pleasure to work with Mona,when I picked up my Escape I dropped off my 2013 Fusion,then I had the pleasu More

by dano0421
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mario Palomba

Feb 17, 2021

Klaben Ford Lincoln responded

Hi, thank you so much for your positive comments about Klaben Ford! We look forward to your next visit! Take care!

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