Mona Crooks
Mona Crooks at Klaben Ford Lincoln
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Mona Crooks | Page 67

Service Advisor

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

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5.0
1,051 Reviews

I started with Klaben in 1992 as a receptionist and file person. I was thankful to get the opportunity to change positions and become a service advisor a year later. In the last 28 years I have been blessed by meeting and helping so many faithful Klaben customers, many of whom have become friends. I’m Masters Certified as a Ford Lincoln service advisor. I enjoy my work here at Klaben and look forward to seeing you soon. 330-673-3139 ext 217

Dealership Experience

32 yrs, 2 mos

Industry Experience

32 yrs, 2 mos

Specialties & Trainings

Master Certified Service Advisor

5.0

1,051 Reviews

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1051 Reviews of Mona Crooks

October 01, 2018

Dealership Rating
Employee Rating

As Usual Great Experience!! Like always it's fast and easy to get your car serviced! Mona Crooks is always right there to get the paper going so the work on the car goes smooth a More

by wasp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

September 28, 2018

Dealership Rating
Employee Rating

Ford authorized a new transmission. The car's transmission already had a previous repair. That combined with difficulty in obtaining necessary parts resulted in the decision to go ahea More

by CAVARETT
Recommend Dealer
Yes

September 27, 2018

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Great Job Mona Was excellent as always. My service was done in an expedient manner. The waiting area has been updated and is very user-friendly Would refer anyo More

by bill425
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

September 25, 2018

Dealership Rating
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Great Experience! Professional service, friendly atmosphere, quality repairs, is what I look for in a service center, and you guys haven't let me down! Great job! More

by dennis2016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

September 25, 2018

Dealership Rating
Employee Rating

My experience at Klaban Ford I was very pleased with the service I received last week when I took my 2017 Ford Fusion to Klaban Ford for servicing. Mona Crooks as usual was very More

by litehous62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Doug Carter

September 24, 2018

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Employee Rating

Great work and service. Outstanding service. Great work. Minimum wait time. Coffee, cookies, doughnuts offered. Have used this dealership for years. Very pleased with both sa More

by DJH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Terry Baughman , Andy Bellian, Mike Bellian

September 24, 2018

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Employee Rating

Awesome Great visit with service! I had my car back to me in a timely matter. Mona was great to work with. Also stopped over to See Roscoe for my spare Key. G More

by Chris Brode
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Roscoe Woodberry

September 19, 2018

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Employee Rating

Regular service for Ford Fusion Mona was great in helping my son schedule his appointment and helped ji, with the process. Work was done in minimal amount of time as he waited. More

by KIRKENDALLL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Cooney

September 18, 2018

Dealership Rating
Employee Rating

Excellent Customer Service Jeff and Mona are excellent at taking care of any situation that my arise with my car. Whether it is routine maintenance or an issue that needs some More

by Vicki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Tetreault

September 16, 2018

Dealership Rating
Employee Rating

"As good as it gets" Our family has been buying vehicles from Klaben for over 25 years. Our salesman, Terry Baughman has been with us throughout all those years. Terry is More

by SLCORREIA2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Terry Baughman, Richard Klaben , Denise Miller

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