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Mona Crooks
1,339 Reviews
I started with Klaben in 1992 as a receptionist and file person. I was thankful to get the opportunity to change positions and become a service advisor a year later. In the last 28 years I have been blessed by meeting and helping so many faithful Klaben customers, many of whom have become friends. I’m Masters Certified as a Ford Lincoln service advisor. I enjoy my work here at Klaben and look forward to seeing you soon. 330-673-3139 ext 217
Read moreDealership Experience
34 yrs, 8 mos
Industry Experience
34 yrs, 8 mos
Specialties & Trainings
Master Certified Service Advisor
1,339 Reviews
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1339 Reviews of Mona Crooks
March 23, 2021
From making my appointment, talking to the Parts Department, then the Service Department, my arrival, meeting my Service Advisor, Mona, this entire experience was 1st class. Then to top it off, my Department, then the Service Department, my arrival, meeting my Service Advisor, Mona, this entire experience was 1st class. Then to top it off, my Lincoln was done well ahead of schedule. The Klaben Lincoln team I consider other dealerships should be jealous of !!! More
by DGRAMLEY
Verified Customer
March 19, 2021
I like Klaben because of the people they have working for them. Mona is my consultant she always treats me fair explains everything to me Mike always fixes my cars wouldn't have anyone else work on my car them. Mona is my consultant she always treats me fair explains everything to me Mike always fixes my cars wouldn't have anyone else work on my car he is the best. When Mona isn't there I go to Joe another great employee More
by KEZ812
Other Employees Tagged: Mike Brandvold, Joe French
March 18, 2021
Klaben was awesome ! My most recent visit was for service and a trip to the body shop with Brandon Brinko . I was kept informed on the progress of required services and my car was ready when promised service and a trip to the body shop with Brandon Brinko . I was kept informed on the progress of required services and my car was ready when promised this sentence should cover my experience at Klaben ...PROMISES MADE , PROMISES KEPT . I would recommend Klaben to anyone in search of quality automotive services THANK YOU KLABEN More
by klu3218
Other Employees Tagged: Brandon Brinko, Brandon Brinko , Matthew Garred
March 18, 2021
Klaben service department is totally awesome. From the minute you pull in until the minute you leave you are greeted with smiles and caring and knowledgeable workers. Joe French was totally professional minute you pull in until the minute you leave you are greeted with smiles and caring and knowledgeable workers. Joe French was totally professional and thorough with the work I had performed. Mona was an added smile and helper. Thank you, Klaben for a great auto experience. More
by frenchpatricia196
Other Employees Tagged: Joe French, Kim Wolfram
March 17, 2021
Richard Klaben runs a first rate business. Sean, Mona, and the service team are very knowledgeable and always professional when speaking with them. I was kept updated with what was going on with my car wh and the service team are very knowledgeable and always professional when speaking with them. I was kept updated with what was going on with my car while it was being repaired. I would recommend them highly always. More
by Jhaas859
Other Employees Tagged: Sean Bradford , Brandon Brinko, Nick Johnson
March 13, 2021
To date my family has purchased or leased 18 cars/trucks from Klaben Ford. Theresa reason for that. The sales throughout customer service are outstanding people. People may or may not remember what you say from Klaben Ford. Theresa reason for that. The sales throughout customer service are outstanding people. People may or may not remember what you say to them. They will always remember how you make them feel . A lesson apparently learn by staff at Klaben ! More
by Paulmartindo
Other Employees Tagged: Chris Moldas, Christine Klaben, Jennifer Bowen
March 13, 2021
I have problems with these people every time I go there for service, service advisors can't seem to tell the truth, at least the ones I've worked with, with the exception of Mona, she is awesome for service, service advisors can't seem to tell the truth, at least the ones I've worked with, with the exception of Mona, she is awesome More
by Fatdinkus
Other Employees Tagged: Joe French, Richard Klaben , Mario Palomba
March 11, 2021
Done when promised. Warranty item. In and out.Dropped off night before. Offered to come pick me up. Waiting room ample size, comfortable, has office with printer and computers. night before. Offered to come pick me up. Waiting room ample size, comfortable, has office with printer and computers. More
by Syd919
Other Employees Tagged: Carl Bujorian
March 08, 2021
Always get excellent service. I am able schedule for the day and time that I want. Friendly and knowledgeable service associates. Quick service I usually wait and I am always kept well informed. day and time that I want. Friendly and knowledgeable service associates. Quick service I usually wait and I am always kept well informed. More
by lhager
March 07, 2021
Great group of people to work with! Always work with me to get things done properly. I am repeat customer. Will refer others to Klaben Ford Lincoln to get things done properly. I am repeat customer. Will refer others to Klaben Ford Lincoln More
by MABDENT
Other Employees Tagged: Richard Klaben, Tom Alcorn, Christine Klaben, Jennifer Bowen , Terry Baughman, Andy Bellian, Denise Miller, Dave Mott, John Coleman
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