I started with Klaben in 1992 as a receptionist and file person. I was thankful to get the opportunity to change positions and become a service advisor a year later. In the last 28 years I have been blessed by meeting and helping so many faithful Klaben customers, many of whom have become friends. I’m Masters Certified as a Ford Lincoln service advisor. I enjoy my work here at Klaben and look forward to seeing you soon. 330-673-3139 ext 217
Read moreDealership Experience
32 yrs, 2 mos
Industry Experience
32 yrs, 2 mos
Specialties & Trainings
Master Certified Service Advisor
1,060 Reviews
Write a Review1060 Reviews of Mona Crooks
November 13, 2018
Awesome experience. Roscoe made my buying experience the most enjoyable buying experience I have ever had. If you're looking for a vehicle you owe it to yourself to ask f Roscoe made my buying experience the most enjoyable buying experience I have ever had. If you're looking for a vehicle you owe it to yourself to ask for Roscoe Wooberry. Roscoe definitely goes the extra mile to make buying a vehicle worth your time. Thanks Roscoe. More
Other Employees Tagged: Terry Baughman, Roscoe Woodberry, Richard Klaben, Tom Alcorn, Christine Klaben , Andy Bellian, Terry Colbert, Denise Miller
November 06, 2018
Great Job Mona did a great job in seeing that my vehicle was serviced and kept me abreast along the way with updates on the progress. Thanks! Mona did a great job in seeing that my vehicle was serviced and kept me abreast along the way with updates on the progress. Thanks! More
November 05, 2018
8th car from Klaben Always great experience. Dave Mott was great. Everything was handled in a timely fashion. Never have had an issue with any purchase at Klaben Auto Sto Always great experience. Dave Mott was great. Everything was handled in a timely fashion. Never have had an issue with any purchase at Klaben Auto Stores. More
Other Employees Tagged: Artie Gissinger, Richard Klaben, Carl Bujorian, Tom Alcorn, Christine Klaben , Dave Mott, Steve Workman
November 02, 2018
Superior experience From sales to service, a dealer experience like no other. Ask for Terry Baughman in sales. He’s straight forward and honest. A buyer’s kind of deal From sales to service, a dealer experience like no other. Ask for Terry Baughman in sales. He’s straight forward and honest. A buyer’s kind of dealership. More
Other Employees Tagged: Andy Bellian, Denise Miller
November 02, 2018
Professional and prompt! Klaben team sets the bar high. The service professionals listen to your needs and consult you without 'selling' you. I am always very confident with Klaben team sets the bar high. The service professionals listen to your needs and consult you without 'selling' you. I am always very confident with their recommendations. More
Other Employees Tagged: Mike Cooney, Kim Wolfram, Richard Klaben, Carl Bujorian
October 28, 2018
Awesome Klaben family is second to none. They put their customers first ensuring that their needs are met. They are courteous and accommodating. I will recomm Klaben family is second to none. They put their customers first ensuring that their needs are met. They are courteous and accommodating. I will recommend them to others. More
Other Employees Tagged: JC Crawford, Mike Brandvold, Christine Klaben , Mario Palomba
October 26, 2018
Just when we thought it couldn’t get any better. We were in a real pickle! I was in a lease, already over my miles and still had 7 more months until we could turn my car in. No need to worry though.. We were in a real pickle! I was in a lease, already over my miles and still had 7 more months until we could turn my car in. No need to worry though....ROSCOE to the rescue! We have leased several cars through Roscoe and the Klaben dealership in Kent. We will never go anywhere else because Roscoe is seriously the best as his job. His sense of humor, personality and honestly is one of a kind. We give Him our budget and what we are looking for and within reason, he makes it happen. We love him! Can’t say enough good things about him. Also want to thank Mona in financing for always having everything ready for us to sign so we can get home. Always smiling and welcoming! More
Other Employees Tagged: Roscoe Woodberry
October 25, 2018
The Best Dealer Service Center I have been purchasing/leasing from Klaben Ford for 15 years. I have taken every vehicle back there for all the required service their service departm I have been purchasing/leasing from Klaben Ford for 15 years. I have taken every vehicle back there for all the required service their service department excels in every way possible. My service advisor, Mona Crooks, is intelligent, efficient and very mindful of my time. She makes sure that my service is performed quickly and accurately. I would recommend Mona most highly! More
Other Employees Tagged: Chris Moldas, Christine Klaben
October 23, 2018
Will never go anywhere else! I will never go anywhere else to purchase a vehicle. We have been dealing with Klaben for over 20 years and cannot ask for a better company. They ha I will never go anywhere else to purchase a vehicle. We have been dealing with Klaben for over 20 years and cannot ask for a better company. They have treated us better than any other place we have ever been. We have tried other dealerships, but nobody compares to Klaben. Honesty, customer service and friendliness is important. You have it all here! More
Other Employees Tagged: Terry Baughman, Richard Klaben, Christine Klaben, Jennifer Bowen , Terry Colbert, Matt Moyers
October 22, 2018
New Car Purchase/ Car Repairs Also We would like to thank Dan Peters, Tim, Richard for working with us to lease the 2018 Fushion we just Leased from them on 10/19/18. We appreciate ever We would like to thank Dan Peters, Tim, Richard for working with us to lease the 2018 Fushion we just Leased from them on 10/19/18. We appreciate everyone who work on the deal including Denise in financing also. We have had a great history in the past with excellent service and the body shop also . We want to thank Tom service mgr for all his help in getting the job recently. We also want to thank Artie for gettting the job done earlier in the year on a repair job also. We also want to thank Pat at Quick Lane also for the service also. A what a wonderfull team this dealership has to offer many people. We couldn't have asked for excellent care your staff has shown and given us . Thank You Very Much. Robert & Trudie Ortman More
Other Employees Tagged: Artie Gissinger, Tom Alcorn, Christine Klaben , Tim Casto, Denise Miller, Mario Palomba, Daniel Peters, Patrick Sandy, Kyle Sott