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Mona Crooks
1,339 Reviews
I started with Klaben in 1992 as a receptionist and file person. I was thankful to get the opportunity to change positions and become a service advisor a year later. In the last 28 years I have been blessed by meeting and helping so many faithful Klaben customers, many of whom have become friends. I’m Masters Certified as a Ford Lincoln service advisor. I enjoy my work here at Klaben and look forward to seeing you soon. 330-673-3139 ext 217
Read moreDealership Experience
34 yrs, 8 mos
Industry Experience
34 yrs, 8 mos
Specialties & Trainings
Master Certified Service Advisor
1,339 Reviews
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1339 Reviews of Mona Crooks
January 13, 2021
Klaben is an awesome dealer with no funny game. The service department is managed by top notch people. The company takes an all in team approach. service department is managed by top notch people. The company takes an all in team approach. More
by MIKE@AXIOMAV.COM
Verified CustomerOther Employees Tagged: Richard Klaben, Tom Alcorn, Sean Bradford
January 12, 2021
Our family has purchased vehicles from Klaben for over 25 years. Terry Baughman has been our salesman at Klaben for over 20 of those years. He always puts the customer first and is thorough in everything tha years. Terry Baughman has been our salesman at Klaben for over 20 of those years. He always puts the customer first and is thorough in everything that he does, from sales to service checks. We have also dealt in the service department with Mona Crooks for well over 20 years. She has always been very helpful in making sure that our service needs were met with all of our vehicles. More
by OPARDEEII
Other Employees Tagged: Terry Baughman
January 09, 2021
tyler always takes care of me. the high level of service is very good. i will continue to come back. i can trust things will be done right. is very good. i will continue to come back. i can trust things will be done right. More
by JEFFANDJANET
Other Employees Tagged: Mike Brandvold, Joe French, Kim Wolfram , Mario Palomba, Tyler Schultz
January 08, 2021
always good service and friendly personnel. Want customer to be satisfied. Some prices seem high, but I purchased a service coverage with the car and that helps. Thanks customer to be satisfied. Some prices seem high, but I purchased a service coverage with the car and that helps. Thanks More
by TELCO
Other Employees Tagged: Brian Thompson, Mona Crooks
January 07, 2021
Mona in the service department was amazing. I already had an appointment scheduled for routine maintenance a few weeks out. Three days before New Years and air bag sensor came on in my vehicle. One call to M an appointment scheduled for routine maintenance a few weeks out. Three days before New Years and air bag sensor came on in my vehicle. One call to Mona and she had my vehicle in the next morning. The repair was going to take two days so she made sure I had a rental vehicle and had my scheduled maintenance performed while the vehicle was there to save me time from bringing the vehicle back a few weeks later. Mona made sure I had my vehicle back in the two days, on New Year's Eve, so I wasn't stuck without it for the long holiday weekend. Klaben is hands down the best dealership around. Everyone there, from sales to financing, down to service, treats every customer with utmost respect and courtesy every time. They will go above and beyond to make sure your needs and expectations are met, as well as exceeded. You are never just a customer at Klaben. You are family. I have been a loyal customer for 20 years and I will continue to be for another 20. More
by sicilyshelly78
January 05, 2021
Always the best! We will never go anyplace else. You cannot get this type of friendliness, honesty and a great deal anywhere else. Service is always the easiest. cannot get this type of friendliness, honesty and a great deal anywhere else. Service is always the easiest. More
by SherWall
Other Employees Tagged: Richard Klaben, Christine Klaben, Jennifer Bowen , Terry Baughman
January 04, 2021
Never Been There!,... Easy To Find And Get To!,... The Lady (Not Sure Who) First Waited On Me Was Very Prompt And Very Friendly!,... Started Checking Me In And Getting All The Data On My Car!,... Even Hoo Lady (Not Sure Who) First Waited On Me Was Very Prompt And Very Friendly!,... Started Checking Me In And Getting All The Data On My Car!,... Even Hooked It Up To A Battery Tester Which I thought Was GREAT!!,... Thanks!,... Then Tyler Took Over And Did The Rest!,... Very Nice Man, Friendly And Polite!,... Finished The Check In And Got Me A Ride Home!,... Thanks!,... My Wife Especially Appreciated That!,... Didn't Have To Take Our 3 Year Old Granddaughter Out At 8am To Get Pop!,... Thanks Again!,... Thank The Mechanic Who Worked On My Car For Suggesting A Bead Blast On My Brakes And A Fuel Filter!,... Two Things I Hadn't Thought About Since I Bought It In June "2020" With Only 31,579 Miles On It!,...(It's A 2004)!,... I've had It Looked At And Checked Out but Them 2 Items Weren't Suggested!???,... But it Probably Needed Both Since It Mainly Sat In Storage For 7 Years!,... Thanks Again To All!,... It Will Be Back As/If Needed!!!,... And To ALL "HAPPY NEW YEAR"!,... More
by "1BUCKNUTMOON"
Other Employees Tagged: Kim Wolfram , Katy Rock, Tyler Schultz
December 31, 2020
Klaben Ford's service team is outstanding. My service advisor, Mona Crooks is helpful, friendly, and competent. The service on my vehicle was done quickly and competently. Excellent operation! advisor, Mona Crooks is helpful, friendly, and competent. The service on my vehicle was done quickly and competently. Excellent operation! More
by arancer
December 30, 2020
A honest friendly dealership. Klaben has treated us like their family for many years. I myself am a second generation Ford employee. And for as long as I can remember this has been our dealership. their family for many years. I myself am a second generation Ford employee. And for as long as I can remember this has been our dealership. More
by Scott
Other Employees Tagged: Mike Brandvold, Joe French, Richard Klaben, Christine Klaben , Terry Colbert, Mike Cooney, Mario Palomba
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