Monte' Burney | Page 23

Very satisfied, highly recomend Met a representative of the dealership at my work (Monte'), I was so impressed with how friendly and pleasant he was that I decided to stop by the dea Met a representative of the dealership at my work (Monte'), I was so impressed with how friendly and pleasant he was that I decided to stop by the dealership when I was ready to purchase. I am very glad I did! They make you feel right at home and Stockton immediately greeted and offered us assistance and gave us space to talk and think about our options as to not pressure us into any sales. Not once were we given a high pressure sales pitch, it was all about answering our questions and showing us our options - the decision making was left entirely in our court. Got an unbeatable price on the vehicle we purchased and agreed to buy it right there and then (something I usually never do) once I agreed the process was quick and smooth and they made sure to go over all the features and such with me and offer an opportunity for further questions. Stockton was kind enough to follow up the next day as promised on an inquiry I had and everyone made sure we were comfortable coming to them with any questions or concerns. Alfred was very kind and patient while signing our finance paperwork and happily stopped to answer any questions, offered applicable warranties and laid them out in an honest and informed fashion. I feel as though I will be at this dealer many more times in the future, amazing place - defiantly worth a look before you pull the trigger or any vehicle! More

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Great customer service Neftaly Cendono helped me get the best deal as possible. Great person would recommend him to anyone. He helped me fine the right truck for me and for Neftaly Cendono helped me get the best deal as possible. Great person would recommend him to anyone. He helped me fine the right truck for me and for the right price. I actually felt like I came out with a great deal. More

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Best experience ever!!! The dealership was very clean. All of the staff were very friendly and attentive. The price was great from the start and they made the process very qu The dealership was very clean. All of the staff were very friendly and attentive. The price was great from the start and they made the process very quick and pleasant. I wouldn’t go anywhere else. Neftaly was very professional and made sure everything was done and ready without spending the whole day in the dealership. Phil the finance manager was very knowledgeable and didn’t push things I didn’t need, but made sure to include the things I did. What a great experience and dealership. More

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Smooth process / professional staff The buying experience I had at Toyota of Cleveland was one of the best that I've had. There was a no pressure sales environment and noticeable focus o The buying experience I had at Toyota of Cleveland was one of the best that I've had. There was a no pressure sales environment and noticeable focus on customer satisfaction. Juan Carlos Lopez and Justin Chretien were the sales people I worked with and they were focused on what I needed in a vehicle and recommended what I ultimately ended up buying. The general manager, Monte' Burney came out to greet me personally and to thank me for my business. The finance process was smooth as well. Alfred Polk was my finance contact and he was professional in his interaction and personable at the same time. Overall, this was one of the best experiences I've had with purchasing a vehicle and I couldn't be more satisfied than I am with Toyota of Cleveland and their staff of professionals. More

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Impressive Very professional staff. Appreciate the no hassle approach. Tim Nobile and Monte’Burney went above and beyond to make our daughters first car experien Very professional staff. Appreciate the no hassle approach. Tim Nobile and Monte’Burney went above and beyond to make our daughters first car experience memorable. Nice to leave a dealership without the feeling of having been pressured or exposed to the old school car sales scare tactics. Keep using what works to sale cars. Honesty and integrity will always prevail. More

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Great Experience Everyone went out of their way to be courteous and helpful, everyone was very knowledgeable, they also gave me the best deal I could find,we were very Everyone went out of their way to be courteous and helpful, everyone was very knowledgeable, they also gave me the best deal I could find,we were very impressed. More

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One of the Best! LandCruiser Stockton is very knowledgeable and personable person. He is one of the best sales associates I’ve dealt with. He knows his products and does a fabulou Stockton is very knowledgeable and personable person. He is one of the best sales associates I’ve dealt with. He knows his products and does a fabulous job presenting them. I’ve been buying vehicles at TOC for years everyone there has your best interest in mind and want to make sure your happy with your purchase. From the owner, sales, finance, and service department they are all great people to deal with, you cannot go wrong with choosing this dealership. Ask for Stockton when you arrive and you will be very happy you did! More

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Family atmosphere From the moment I had a phone conversation with the General Manager and sales consultant, I knew that they were not going to pressure me into doing so From the moment I had a phone conversation with the General Manager and sales consultant, I knew that they were not going to pressure me into doing something I was not comfortable with. Over the course of three weeks, the constant emails, texts, and phone calls were answered like I was the only person that mattered to them. There was not a moment that went by that I didn't feel like I was the most important client. If the numerous dealerships I have visited, the commitment to customer service is of paramount importance. This is the draw of this dealership! Well done! More

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BEST SERVICE EVER! Out of all of the times that I have dealt with dealerships, this experience was by far the BEST! These people went above and beyond to get me approved Out of all of the times that I have dealt with dealerships, this experience was by far the BEST! These people went above and beyond to get me approved for my FIRST NEW car! More

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Knowlegeable and Courteous Employees Since I purchased an 2002 Avalon from Toyota of Cleveland, my husband and I decided to stop by during the Labor Day weekend. He was in need of a new v Since I purchased an 2002 Avalon from Toyota of Cleveland, my husband and I decided to stop by during the Labor Day weekend. He was in need of a new vehicle. We met Mr. Tommy Shackelford and he was very knowledgeable and courteous. He was on point with answers to our questions of the dealership inventory . We didn't purchase that weekend but returned the following weekend. We had already decided on the new car to purchase. As Tommy and my husband were talking about other vehicles we were thinking about purchasing, Tommy told my husband about a used car which would suit him. My husband purchased both vehicles. Mr. Alfred Polk did an outstanding job in explaining the financial packages as well as the warranties that were available. Mr. Joey Abdullah checked out the 2002 Avalon and was courteous, too. Oh yeah, by the way the 2002 Avalon had 452,000 miles. Also, we had a 2000 Camry, my Christmas present which we drove until the final mileage on it was ~500,000 miles. My husband purchased a 2015 Avalon for our anniversary. I guess you can say "We are a Toyota Family". (smile) We will tell our friends and family about our experience with Toyota of Cleveland. I highly recommend Toyota of Cleveland. I liked ringing the bell as we exited the dealership. (smile) Thanks for the appreciation gifts and our experience with Toyota of Cleveland. More

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