Morgan Gallagher

To Whom It May Concern, I am writing to express my disappointment with both the vehicle I purchased from Ken Ganley Ford and the service experience that followed. In February 2026, I purchased a Ce disappointment with both the vehicle I purchased from Ken Ganley Ford and the service experience that followed. In February 2026, I purchased a Certified Pre-Owned Ford Edge from your dealership. Less than six months later, and after driving fewer than 5,000 miles, the vehicle suffered a catastrophic engine failure requiring major engine repairs. Having previously owned a Ford Edge that experienced the same failure, I was alarmed to discover that this appears to be a well-known issue with this engine. This raises serious concerns about how the vehicle passed Ford's Certified Pre-Owned inspection process. Had I not purchased an extended warranty, I could have been responsible for nearly $10,000 in repair costs after owning the vehicle for only a few months. In my view, the vehicle was sold with a pre-existing defect that ultimately resulted in engine failure. My service experience only added to my frustration. After contacting the dealership during the week of September 21, I was unable to secure an appointment until September 29. Communication throughout the repair process was minimal, and I frequently had to contact the dealership myself to obtain updates. Although my warranty provided rental assistance, I was still required to incur out-of-pocket expenses, and the approved rental period did not cover the full amount of time my vehicle remained in the shop. Most concerning, after picking up my vehicle following the repair, I discovered that an air intake hose had been left disconnected. This caused the engine to rev excessively and required an additional trip back to the dealership. This issue should have been identified during a basic quality-control inspection before the vehicle was returned to me. Unfortunately, this is my second Ford Edge and my second experience with a major engine failure and a disappointing repair process. As a result, I have lost confidence in both Ford and Ken Ganley Ford and can no longer recommend either to family, friends, or coworkers. I respectfully request the following: Reimbursement for my out-of-pocket rental expenses. A detailed explanation of how this vehicle passed the Certified Pre-Owned inspection process despite suffering a major engine failure within six months and fewer than 5,000 miles of ownership. Confirmation that the communication deficiencies and quality-control failures I experienced will be reviewed and addressed to prevent similar issues for future customers. Removal of my contact information from all marketing and sales communications. I believe these concerns warrant serious review and would appreciate a written response outlining the actions that will be taken to address them. I look forward to your response. More

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I'm very happy with the service and your representatives. The service department has been phenomenal.George has been a gentleman has served your company well.\nThank you The service department has been phenomenal.George has been a gentleman has served your company well.\nThank you More

by EDSR5522 Verified Customer Verified Customer

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Kristy made the process as seamless and easy as possible. I am very happy with my purchase. I am very happy with my purchase. More

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I always receive excellent service. Everybody goes above and beyond. I would definitely highly recommend. Everybody goes above and beyond. I would definitely highly recommend. More

by garydavies741 Verified Customer Verified Customer

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Ken Ganley Ford Parma is a great place to buy a vehicle. From sales through finance, all good. The selection of vehicles is great! I recommend getting your next vehicle from George Bode! From sales through finance, all good. The selection of vehicles is great! I recommend getting your next vehicle from George Bode! More

by GEORGEJBODE Verified Customer Verified Customer

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Great experience! The whole process was easy and the staff were great. The salesman (George Bode) was excellent! The whole process was easy and the staff were great. The salesman (George Bode) was excellent! More

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Always agreat experience from start to finish. The people are knowledgeable and the work is always done to my satisfaction and I've have never had any complaints. Thank you! The people are knowledgeable and the work is always done to my satisfaction and I've have never had any complaints. Thank you! More

by BGAUGHAN57 Verified Customer Verified Customer

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My experience was pleasant. My deal was done within half an hour. Sales and finance were great, no pressure. Very happy with my purchase. My deal was done within half an hour. Sales and finance were great, no pressure. Very happy with my purchase. More

by JGALLA88 Verified Customer Verified Customer

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The dealership is very transparent on the vehicles that they offer. They are easy to work with. it was a great experience. they offer. They are easy to work with. it was a great experience. More

by SCHALLERSC Verified Customer Verified Customer

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Kristy is amazing as always…. My go to car girl. Ganley ford should be proud to have her on their team. My go to car girl. Ganley ford should be proud to have her on their team. More

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