"They had the vibe and environment."
It was a good buying experience despite the usual hours of finishing deals. I bought two vehicles and it was the only time I ever left a dealership happy. In 35 years.
"Friendly and personable service, without being pushy "
We received excellent service from the moment we arrived to the moment we drove off the lot. Our sales associate, Neftaly Cedeño, was very approachable, personable, and professional. Our experience was quick, easy, and frustration free.
We have used Toyota of Cleveland twice now and we have been blown away each time! The effort they put in to make sure you are happy is incredible. I highly recommend them to anyone looking for a new or used car. You will not be disappointed!
Very nice and respectful while I was looking for a car. Considering this was my first time purchasing a car they answered all of my questions and did everything they could to help me get the car I wanted.
"Fantastic customer service and follow up "
My salesman Neff, was a absolute great sincere guy. He followed up with all my calls and texts and was patient even when I said it would be a few months before I would be ready to purchase.
"Easy and smooth transaction from start to finish"
We just purchased a 2016 Sienna here. 95% of the work was done ahead of time, online. The day of pickup I simply did a quick drive and walkaround, then signed the paperwork. Neftaly Cedeno was terrific, and Mike Covington was also very helpful. Good environment and easy transaction. I will definitely be back!
"Nice and helpful"
We really enjoyed being treated with respect. We had a great salesman. Very helpful. Great to deal with at this car lot. Would use them again.
"Awesome dealership, would recommend them to everyone"
Mike & Neft did a great job, wasn’t pushy at all, really worked hard to show us vehicles in our price range that we were interested in. Pricing was great and you could tell they wanted to make us happy. The whole staff is great and they take pride in doing a good job. My family has purchased several vehicles from them and we will keep going that way for our next one. Mike even told us where there was a awesome restaurant for us to go eat at afterwords.
"Great buying experience"
From the time we spoke on the phone with Macy, and then at the dealership with Neftaly, Tyler and Monte, we felt like we were dealing with friends. The staff answered all our questions and concerns, and we didn't feel rushed through the buying process. We are well pleased with our new Camry and Tacoma, and are very happy to have a dealership like this so close to home. When the time comes to buy again we will be back. We highly recommend TOC not only for your next vehicle purchase, but their great service dept as well.
Nef is a great guy he done a awesome job thanks I would buy again from Nef thank you for my new four runner we love it