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Nelson DeMelo
Refer Me
460 Reviews
Nelson has been in the auto industry for over 29 years. He's been with Brewster Subaru for over 20. He is an avid dog lover, owning a German Shepherd named Mac. He welcomes all canine companions to our showroom, but be prepared, as he will play with them all day. Having been a Putnam County resident, his main focus is making our customers feel like family. He wants to make your buying process as simple and easy as possible. He is all about the customer experience and building a strong working relationship for years to come.
Read moreDealership Experience
20 yrs, 7 mos
Industry Experience
30 yrs, 4 mos
English460 Reviews
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460 Reviews of Nelson DeMelo
April 19, 2024
What a difference! In all the years I've bought cars at dealerships (big and small), this was the first pleasant and most painless experience I've ever had. Every s In all the years I've bought cars at dealerships (big and small), this was the first pleasant and most painless experience I've ever had. Every single person I came in contact with (receptionist, sales manager, general manager, salesman, parts manager, business manager, etc) was pleasant, patient, knowledgeable and transparent. At no point did I feel pressured or misled. Such as stark contrast from other dealerships in which I'm used to walking in on the defensive and wary of being ripped off. Not here. Towards the end, I felt more like I was hanging out with them rather than doing a major purchase. Honestly, they treat costumers the way they'd like to be treated. That was on the people side. As for the car itself, that was as much of a gem as the staff... It was a 2021 Forester Certified Pre-Owned in mint condition! I work on my own cars so I inspected it thoroughly...for rust, worn belts, leaking gaskets, etc. Not only was everything working as it should, but Brewster Subaru had already done the work to the car (in order to qualify as a CPO) that I was prepared to do myself. Yes, I ended up spending more than I had budgeted, but ended up with a much better car and added peace of mind. Not only am I and my wife very satisfied with our purchase, but I'm now going to start bringing my other (older) Subaru for service--even though I live in Queens and there are closer dealerships to me. I am in no way affiliated to this dealership. My review is genuine. Do yourselves a favor and go here first! Shoutouts and thanks Nick, Nelson, David, and Rich for making this the best experience I've ever had at a dealership. Thanks Brewster Subaru family! More
by Angel
Other Employees Tagged: Rich Johnson , David, Nick
Helpful 
March 31, 2024
very nice and very helpful quick to get things done for me needed a car fast they did thank you me needed a car fast they did thank you More
by kitkat1
Other Employees Tagged: Roy Schiller, Rich Johnson
March 22, 2024
Great personable service - as always for the past 20 or so years - a pleasure to deal with everyone. Thank you. so years - a pleasure to deal with everyone. Thank you. More
by sfpjrcpa
Other Employees Tagged: Anthony Pilla, Rich Johnson
March 21, 2024
My experience at Brewster Subaru was a pleasure from the moment I walked in until the day I drove out in my new car. The new facility looks amazing. They’ve only been there a few short weeks. I’m sure they’ moment I walked in until the day I drove out in my new car. The new facility looks amazing. They’ve only been there a few short weeks. I’m sure they’re still working out glitches but everything seem to be working smoothly and I look forward to going back for my first service on my car. More
by sheilachcc
Other Employees Tagged: Rich Johnson , David
March 18, 2024
This was the best car buying experience I’ve ever had! Everyone was wonderful to work with, and I absolutely love my very first Subaru! Everyone was wonderful to work with, and I absolutely love my very first Subaru! More
by donnacyoung
Other Employees Tagged: Rich Johnson, Patrick Larson, Mitchel Pollak
March 16, 2024
Great dealership selling a great brand. Very professional freindly and informative staff. A god buying experience Very professional freindly and informative staff. A god buying experience More
by JoeV
Other Employees Tagged: Rich Johnson , Christian Aguilar
March 16, 2024
Wonderful experience, this is our 4th Subaru. Great place to do business. Rich was outstanding. Very easy to understand and work with. Very professional and personable. Great place to do business. Rich was outstanding. Very easy to understand and work with. Very professional and personable. More
by spk91
Other Employees Tagged: Rich Johnson, Mitchel Pollak, Danny Gomes
March 05, 2024
Outstanding dealership. Anthony Pilla, salesman, was friendly, knowledgeable and professional. No pressure at all. Rich Johnson, Finance Department, was very easy to work wi Anthony Pilla, salesman, was friendly, knowledgeable and professional. No pressure at all. Rich Johnson, Finance Department, was very easy to work with re: details and options. Nelson DeMelo, GM, went out of his way to make this an enjoyable experience. The entire process was very positive from the first visit to the pickup. Brewster Subaru wanted to work with me and make sure I was completely satisfied. Definitely a must visit for your vehicle needs. More
by pdisbrow11
Other Employees Tagged: Anthony Pilla, Rich Johnson
February 28, 2024
Very professional and helpful . Explained everything in details. We bought two cars from this dealership because they value customers . Highly recommended Explained everything in details. We bought two cars from this dealership because they value customers . Highly recommended More
by summermz
Other Employees Tagged: Rich Johnson, Andre Reid
February 27, 2024
The best dealership I ever had dealings with. Thank you Andre Rich and Nelson your are the best guys ever. Thank you Andre Rich and Nelson your are the best guys ever. More
by summermz
Other Employees Tagged: Rich Johnson, Andre Reid
