Mark Christopher Auto Center does NOT honor CADILLAC
coupons, I paid $250 for oil change -they also add 3% of your total charge if you pay with credit cards.
coupons, I paid $250 for oil change -they also add 3% of your total charge if you pay with credit cards.
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by MIKEDASHTI2009
Verified Customer
Verified Customer
Oct 28, 2025 -
Mark Christopher Auto Center responded
Thank you for sharing your experience, Mike. I appreciate your feedback regarding the Cadillac coupons and the credit card surcharge. At Mark Christopher Auto Center, we strive to be transparent about our pricing and policies. If you have further concerns or would like to discuss this matter, please feel free to reach out to me directly. Your input is valuable to us as we continuously improve our services.
Sincerely,
Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932
Nobu is polite and is in contact with the technician
performing service on my car. Nobu is courteous and prompt.
performing service on my car. Nobu is courteous and prompt.
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by JERRYASTOCK
Verified Customer
Verified Customer
Service Price Transparency
Oct 26, 2025 -
Mark Christopher Auto Center responded
Thank you for your wonderful review, Jerry! I am delighted to hear that Nobu provided you with polite and prompt service while in contact with our technician. Customer satisfaction is our priority at Mark Christopher Auto Center, and I appreciate your feedback. We look forward to assisting you again in the future!
Sincerely,
Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932
Chelsea and Jeff Rizzi were super competent, super
helpful. I will come back! I have always found MC GMC/Cadillac to go above and beyond
helpful. I will come back! I have always found MC GMC/Cadillac to go above and beyond
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by kevin.webb
Verified Customer
Verified Customer
Service Price Transparency
Oct 26, 2025 -
Mark Christopher Auto Center responded
Thank you for your kind words, Kevin! I am delighted to hear that Chelsea and Jeff provided you with excellent service at Mark Christopher Auto Center. I appreciate your loyalty, and we look forward to welcoming you back for your next visit!
Sincerely,
Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932
Nobu and the Cadillac team are great and we appreciate
the help and prompt communication.
the help and prompt communication.
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by robert
Verified Customer
Verified Customer
Service Price Transparency
Oct 23, 2025 -
Mark Christopher Auto Center responded
Thank you for your wonderful review, Robert! I'm thrilled to hear that Nobu and the Cadillac team provided you with great service and prompt communication. At Mark Christopher Auto Center, we strive to ensure our customers have a fantastic experience. We look forward to assisting you again in the future!
Sincerely,
Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932
We have been clients with 3 Cadillac Escalades for many
years. Very dissapointed with the current policies. 3 days to even look at the vehicle. No loaner cars available, no rent a cars available and no
years. Very dissapointed with the current policies. 3 days to even look at the vehicle. No loaner cars available, no rent a cars available and no appointments accepted. We never experienced such bad policies at a car dealership after being a client for over 20 years with 3 Cadillac Escalades. As a matter of fact we only purchase Cadillacs because of great service we were experiencing in the past years. With the current polices we will rethink our purchase of a Cadillac. Multiple computer recall or software updates notices on the new Escalades. Very disapointing.
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by EDWARD25
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Dario Gomez
Oct 19, 2025 -
Mark Christopher Auto Center responded
Thank you for sharing your experience, Edward. I understand your frustration regarding the current policies at Mark Christopher Auto Center, especially after your long history with us and multiple Cadillac Escalades. Your feedback about the service delays and availability of loaner vehicles is important, and I appreciate you bringing this to our attention. We strive to maintain a high level of service and I would like to learn more about your concerns. Please feel free to contact me directly so we can discuss your experience further. Thank you for being a valued customer, and we hope to find a way to restore your confidence in our service.
Sincerely,
Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932
The service reps are always caring and professional.
They explain everything to me. This particular service trip, my fluids were not topped off. Maybe an oversight on the part of the service tech.
They explain everything to me. This particular service trip, my fluids were not topped off. Maybe an oversight on the part of the service tech.
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by CADDYLOVER03
Verified Customer
Verified Customer
Service Price Transparency
Oct 11, 2025 -
Mark Christopher Auto Center responded
Thank you for your feedback! I'm pleased to hear that you found our service representatives caring and professional. I appreciate your understanding regarding the oversight of your fluids during this visit. Your experience is important to us, and I encourage you to reach out to Mark Christopher Auto Center if you have any further concerns. We look forward to serving you again!
Sincerely,
Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932
Nobu is a great service advisor!
The service department always gets me in and out quickly with everything done right!
The service department always gets me in and out quickly with everything done right!
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by BEN81
Verified Customer
Verified Customer
Service Price Transparency
Oct 05, 2025 -
Mark Christopher Auto Center responded
Thank you for your wonderful review! I'm delighted to hear that you had a great experience with Nobu and our service department at Mark Christopher Auto Center. We strive to provide efficient and quality service, and it’s rewarding to know we met your expectations. We look forward to seeing you again for your next visit!
Sincerely,
Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932
Have been doing business with Mark Christopher for 30+
years; the team is great!
Thanks
Greg
years; the team is great!
Thanks
Greg
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by GREGERICKSON51
Verified Customer
Verified Customer
Oct 04, 2025 -
Mark Christopher Auto Center responded
Thank you, Greg! I truly appreciate your loyalty over the past 30 years and am thrilled to hear that you think our team is great. Your support means a lot to us at Mark Christopher Auto Center. We look forward to serving you for many more years to come!
Lloyd Beardsley General Manager lbeardsley@markchristopher.com
I have been going to this dealer for over 15 years for
service for my cars. They are always professional and friendly. I would recommend them to everyone who wants a honest, helpful, and courteous service
service for my cars. They are always professional and friendly. I would recommend them to everyone who wants a honest, helpful, and courteous service department.
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by Jnsima
Verified Customer
Verified Customer
Service Price Transparency
Oct 04, 2025 -
Mark Christopher Auto Center responded
Thank you for your kind words! I truly appreciate your loyalty to Mark Christopher Auto Center over the past 15 years. It’s wonderful to hear that you consistently receive professional and friendly service from our team. We look forward to continuing to provide you with honest and courteous service in the future. Please feel free to recommend us to your friends and family!
Sincerely,
Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932
Came in for routine 15k mile maintenance, tire rotation,
and to check inoperative driver seat massage feature. Told it would take a couple of hours, and I should wait….90 minutes later….told “taking longer
and to check inoperative driver seat massage feature. Told it would take a couple of hours, and I should wait….90 minutes later….told “taking longer to update” will be ready tomorrow. I have a feeling they hadn’t even looked at the car yet….so I paid for Uber to go home. They told me it would be done a couple of hours on Fruday. I got a text Friday 9 am, uodate done, part ordered….car will be ready in an hour. Told them I’d pick it up in two hours. I arranged for someone to drive me to dealership…on my way in…about noon (so almost three hours past the time Nobu said it would be ready, another text….part won’t arrive until afternoon, let’s schedule return appt. Huh? You said an hour…”I apologize”. I get there….the other lady in service area says I will get a call when part arrives, could be a couple days, so install next week…huh??Nobu says let this afternoon, this person says couple of days….since I’m there I make appt for Monday. They say they will call when part arrives. Friday no call. Saturday no call. I think service is. Loses Sunday…so I don’t think I’m getting a call today. On my way home…I check tire pressure….not inflated to spec..now I’m questioning whether the tires have been properly rotated…..no a good service visit. Should have kept my Lexus.
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by r_tanakaya
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Julie Escobar, Not sure about females name…..
Sep 28, 2025 -
Mark Christopher Auto Center responded
Thank you for sharing your experience with us. I understand your concerns regarding the delays and communication issues during your recent visit to Mark Christopher Auto Center for your 15k mile maintenance. Your feedback is invaluable, and I appreciate you bringing this to our attention.
We strive to provide timely and efficient service, and I encourage you to reach out to me directly to discuss your concerns further. Your satisfaction is important to us. Thank you for your patience, and we hope to serve you better in the future.
Sincerely,
Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932