Norbert Santos | Page 2

Maita Toyota of Sacramento responded

Thank you so much for your wonderful review! We’re thrilled to hear you were happy with your car service and that our team took the time to explain everything clearly. We’re also glad we could get your vehicle ready so quickly. Thank you for choosing Maita Toyota Sacramento—we truly appreciate your business!

Maita Toyota of Sacramento responded

Thank you so much for your wonderful review! We’re thrilled to hear that our Maita team provided the exceptional customer service you deserve and went above and beyond to meet your needs. Your kind words mean a great deal to our entire team. We truly appreciate your business and support. Have a fantastic weekend!

Maita Toyota of Sacramento responded

Thank you for the wonderful review! We’re so glad to hear your experience was excellent and that our team made the process quick, easy, and professional. We truly appreciate your recommendation and look forward to serving you again in the future!

Maita Toyota of Sacramento responded

Thank you so much for your continued loyalty to Maita Toyota over the years! We truly appreciate you choosing us for your sales and service needs. It’s wonderful to hear that Nordbert, Val, Lisa, and the rest of our team have consistently provided you with accommodating and professional service. We’ll be sure to share your kind words with them. Thank you again for being part of the Maita Toyota family—we look forward to serving you for many more years to come!

Maita Toyota of Sacramento responded

Thank you for sharing your positive experience! We’re glad to hear that our team kept you well informed throughout your 90,000-mile maintenance and that we were able to arrange a rental so you could go about your day without having to wait. We appreciate your trust in Maita Toyota and look forward to serving you again!

Maita Toyota of Sacramento responded

Thank you for sharing your feedback. We sincerely apologize that your vehicle was returned to you with oil smudges throughout the interior and exterior. We understand how frustrating and disappointing it is to bring your vehicle in for service and receive it back in a condition that requires additional cleaning. Your vehicle should always be treated with care and returned to you clean and presentable. We take your concerns seriously and will share your feedback with our service team to help ensure greater attention is given to protecting and cleaning vehicles during service. We appreciate you bringing this to our attention and would welcome the opportunity to address your concerns. Please contact Val Valadez at 916-481-0855, ext. 1557 if you would like to discuss the experience further. We apologize again for the inconvenience and appreciate the opportunity to make this right.

Maita Toyota of Sacramento responded

Thank you for your feedback! We’re glad scheduling was easy and that the oil change coupon was helpful. We also apologize for the overwhelming number of review reminders. We understand how excessive messages can become frustrating, and we appreciate you bringing this to our attention. We’ll share your feedback with our team as we work to improve our communication.