Norbert Santos
Norbert Santos at Maita Toyota of Sacramento

Norbert Santos | Page 2

Service Manager

Maita Toyota of Sacramento

2500 Auburn Blvd
Sacramento, CA 95821

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4.5
96 Reviews

Dealership Experience

30 yrs, 8 mos

4.5

96 Reviews

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96 Reviews of Norbert Santos

July 30, 2026

Dealership Rating
Employee Rating

car received dirty with oil smudges all over the interior and exterior of my car More

by alidh1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 04, 2026

Maita Toyota of Sacramento responded

Thank you for sharing your feedback. We sincerely apologize that your vehicle was returned to you with oil smudges throughout the interior and exterior. We understand how frustrating and disappointing it is to bring your vehicle in for service and receive it back in a condition that requires additional cleaning. Your vehicle should always be treated with care and returned to you clean and presentable. We take your concerns seriously and will share your feedback with our service team to help ensure greater attention is given to protecting and cleaning vehicles during service. We appreciate you bringing this to our attention and would welcome the opportunity to address your concerns. Please contact Val Valadez at 916-481-0855, ext. 1557 if you would like to discuss the experience further. We apologize again for the inconvenience and appreciate the opportunity to make this right.

July 15, 2026

Dealership Rating
Employee Rating

Thanks for making scheduling easy. The coupon for the oil change was helpful. Constant reminders for a review of the service was overwhelming. More

by petersantizo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryce Shibata, Lee Reloza, Joe Valadao, Angel Cruz , Karina Gonzalez, Mike Latham, QERIM RACAJ, Dwayne Reyes, Jason Saephanh

Sep 08, 2026

Maita Toyota of Sacramento responded

Thank you for your feedback! We’re glad scheduling was easy and that the oil change coupon was helpful. We also apologize for the overwhelming number of review reminders. We understand how excessive messages can become frustrating, and we appreciate you bringing this to our attention. We’ll share your feedback with our team as we work to improve our communication.

July 01, 2026

Dealership Rating
Employee Rating

Maita staff and techs are always honorable and helpful. Maita Toyota is the only dealer I will take me vehicles to More

by JHJQUEENER
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryce Shibata, Lee Reloza, Val Valadez, Joe Valadao , Karina Gonzalez, Mike Latham

April 11, 2026

Dealership Rating
Employee Rating

Service and service writers have taken care of my 3 vehicles in a proper manor and is why I continue with your facility. More

by jc_lives2ride
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Angel Cruz

April 06, 2026

Dealership Rating
Employee Rating

Helpful service, answered all questions and was professional. Would recommend if asked where to go for a car especially a Toyota. More

by NRONDEZ
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Darian lim

April 04, 2026

Dealership Rating
Employee Rating

Over priced parts on back order parts way to much labor is outrageous and they charge a estimate charge More

by cleverlever73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Bryce Shibata, Lee Reloza, PEDRO VALENCIA MENDOZA, Angel Cruz , Karina Gonzalez, Mike Latham, QERIM RACAJ, Dwayne Reyes, Jason Saephanh

March 18, 2026

Dealership Rating
Employee Rating

Very clean service manager was professional and courteous. Took care of my problem in a prompt manner. Very good service. More

by C_IMHOF68
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lee Reloza

March 18, 2026

Dealership Rating
Employee Rating

Excellent staff and quick service, well done Maita and thank you for taking care of my ne Camry 2026 . Love the car More

by NEVADAHUD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryce Shibata, Lee Reloza, Joe Valadao, Angel Cruz , Karina Gonzalez, Mike Latham, QERIM RACAJ, Dwayne Reyes, Jason Saephanh

February 24, 2026

Dealership Rating
Employee Rating

They do a good job of explaining what needs to be done, then let you track where your vehicle is More

by MAXINEVERMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Val Valadez, Angel Cruz

February 12, 2026

Dealership Rating
Employee Rating

Maita Toyota provided exceptionally good service. They are friendly, professional, and thorough. They worked with me on the costs and communicated with me every step of the repair journey. All of the More

by cdwags
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adrian Elias

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