Pam Koglman

From the moment I called Ken Ganley Ford, Parma i was greeted in a friendly manner by all and was the salesman, Nick Pinardo welcomed me to try out a car and drive it that day! I told everyone of the pos greeted in a friendly manner by all and was the salesman, Nick Pinardo welcomed me to try out a car and drive it that day! I told everyone of the positive and gave the dealership my five star testimonial! I felt the service was excellent from start to taking home my car! MB More

by FLORALWIRE3@gmail.com Verified Customer Verified Customer

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Had a great experience working with Pam on the lease of my new 2026 Ford Explorer! She made the entire process smooth, straightforward, and stress free. Pam was professional, knowledgeable, and easy to wor my new 2026 Ford Explorer! She made the entire process smooth, straightforward, and stress free. Pam was professional, knowledgeable, and easy to work with from start to finish. She took the time to answer my questions and made sure everything went smoothly. I highly recommend asking for Pam. More

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To Whom It May Concern, I am writing to express my disappointment with both the vehicle I purchased from Ken Ganley Ford and the service experience that followed. In February 2026, I purchased a Ce disappointment with both the vehicle I purchased from Ken Ganley Ford and the service experience that followed. In February 2026, I purchased a Certified Pre-Owned Ford Edge from your dealership. Less than six months later, and after driving fewer than 5,000 miles, the vehicle suffered a catastrophic engine failure requiring major engine repairs. Having previously owned a Ford Edge that experienced the same failure, I was alarmed to discover that this appears to be a well-known issue with this engine. This raises serious concerns about how the vehicle passed Ford's Certified Pre-Owned inspection process. Had I not purchased an extended warranty, I could have been responsible for nearly $10,000 in repair costs after owning the vehicle for only a few months. In my view, the vehicle was sold with a pre-existing defect that ultimately resulted in engine failure. My service experience only added to my frustration. After contacting the dealership during the week of September 21, I was unable to secure an appointment until September 29. Communication throughout the repair process was minimal, and I frequently had to contact the dealership myself to obtain updates. Although my warranty provided rental assistance, I was still required to incur out-of-pocket expenses, and the approved rental period did not cover the full amount of time my vehicle remained in the shop. Most concerning, after picking up my vehicle following the repair, I discovered that an air intake hose had been left disconnected. This caused the engine to rev excessively and required an additional trip back to the dealership. This issue should have been identified during a basic quality-control inspection before the vehicle was returned to me. Unfortunately, this is my second Ford Edge and my second experience with a major engine failure and a disappointing repair process. As a result, I have lost confidence in both Ford and Ken Ganley Ford and can no longer recommend either to family, friends, or coworkers. I respectfully request the following: Reimbursement for my out-of-pocket rental expenses. A detailed explanation of how this vehicle passed the Certified Pre-Owned inspection process despite suffering a major engine failure within six months and fewer than 5,000 miles of ownership. Confirmation that the communication deficiencies and quality-control failures I experienced will be reviewed and addressed to prevent similar issues for future customers. Removal of my contact information from all marketing and sales communications. I believe these concerns warrant serious review and would appreciate a written response outlining the actions that will be taken to address them. I look forward to your response. More

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Pam met me at the door when I arrived and had a great experience with her. I highly recommend her to anyone looking for new or preowned. experience with her. I highly recommend her to anyone looking for new or preowned. More

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Ganley has always been efficient and super responsive. This is my 4th lease with them. This is my 4th lease with them. More

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I worked with Pam, Nick, and Dan. They were all wonderful and very personable! I left with a new car that was better than what I thought I’d be walking out with. They were all wonderful and very personable! I left with a new car that was better than what I thought I’d be walking out with. More

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Another great car buying experience. Excited about my Ford Bronco Sport! Pam is the best, makes the whole experience seamless!!! Excited about my Ford Bronco Sport! Pam is the best, makes the whole experience seamless!!! More

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Pam and dealership so professional/friendly/accommodating. Feel confident with everything that’s been done - 100% satisfied professional/friendly/accommodating. Feel confident with everything that’s been done - 100% satisfied More

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Pam was great to work with. She was friendly and warm and helped me get into exactly the van I was looking for. She was friendly and warm and helped me get into exactly the van I was looking for. More

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I already wrote this review once. This platform doesn’t work very well. But anyways Pam and team were great. Dealership is great. Normally buy from Classic but I’ll buy from here This platform doesn’t work very well. But anyways Pam and team were great. Dealership is great. Normally buy from Classic but I’ll buy from here from now on. More

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