Patricia Terrazas

Bought two brand new F350 trucks in the last month. Hate this dealership so much I didn't even consider going there. Awful. Cheats. Will never go there. During covid I ordered two trucks, but when Hate this dealership so much I didn't even consider going there. Awful. Cheats. Will never go there. During covid I ordered two trucks, but when the second truck came in they tagged on an "MSRP Adjustment" and charged me $2,000 more. Even though I was buying two trucks. Just had recall service done on one of those trucks. They didn't even tighten the battery clamps on either the positive or negative posts (part of recall was putting in a new battery). I ended up getting the local sherrif involved. Also, for the recall service I was told to wait a week to bring in for parts (passnger airbag). When I brought the vehicle in, and then picked it up, they told me that they did not install the new airbag because they didn't have it. What a waste of time. I would have to bring the vehicle back to get the airbag installed. More

by john Verified Customer Verified Customer

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nice place to buy a car good customer service. great dealer, good salesperson ,i will recommend the dealer great dealer, good salesperson ,i will recommend the dealer More

by jlopez111 Verified Customer Verified Customer

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I have dealt with Front Royal Ford on a personal and business level and they always come out on top. They’re just very professional friendly and make sure all your questions are answered. business level and they always come out on top. They’re just very professional friendly and make sure all your questions are answered. More

by MEZELTT Verified Customer Verified Customer

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Excellent purchase experience with Jared Pence ad the team at Front Royal Ford. Went to buy a used Ford Mustang convertible. Straight shooter, fully prepared for our visit, good negotiation and fast serv team at Front Royal Ford. Went to buy a used Ford Mustang convertible. Straight shooter, fully prepared for our visit, good negotiation and fast service end to end. Sales Manager, Tony and business office associate were great. Worth a 60 mile trip to make the purchase. More

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They have a great team at Front Royal Ford. They work with you to find what fits your life and budget. I will continue to buy and service my vehicles from here. They work with you to find what fits your life and budget. I will continue to buy and service my vehicles from here. More

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Very friendly and professional was patient with us when we were trying to decide which vehicle we would like to purchase very knowledgeable we were trying to decide which vehicle we would like to purchase very knowledgeable More

by Cheryl Verified Customer Verified Customer

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Matt at Front Royal Ford is a gem. If you are considering a Ford in NOVA I recommend you make the drive to Front Royal VA and do business with him at Front Royal Ford. I went to a lo If you are considering a Ford in NOVA I recommend you make the drive to Front Royal VA and do business with him at Front Royal Ford. I went to a local dealer first even though their reviews were not great simply for the convenience of driving a few miles to buy a car. If you are like me you have a pretty good idea of what the car should cost. When we got down to the numbers they were WAY WAY off. I found the experience to be insulting. I felt sorry for the sales person to be working for a dealer that kills sales knowing he works off commission. With Matt at Front Royal Ford the experience was the opposite. We talked about it I gave him my target number and we were able to work things out pretty quickly. He text me a detailed breakdown and thats what it was in the end. No games a fair price! Sure I had to drive a little over an hour to get there but the follow day I did and there was no xx when I got there. We took a quick test drive, he went over the technology, filled out the paperwork DONE! In and out in no time. Patricia the finance manager was great too, very pleasant and efficient - I feel confident she took care of the details with the dmv and I don’t have to worry about a nightmare down the road. So if you considering a new car make the drive and give these guys a shot!! More

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Found my 2024 F250 Godzilla on Carguru and submitted a request to test drive. Was contacted by Brett within 30 minutes after scheduling an appointment. Three hours later the rest was history and I was dri request to test drive. Was contacted by Brett within 30 minutes after scheduling an appointment. Three hours later the rest was history and I was driving away in my new truck. From the moment I met Brett, I felt he had integrity and honesty as his main priorities. He was upfront about the trucks previous history and was extremely personable during the test drive and sales process. As I was leaving he took the time to setup the My Ford app and load the truck onto my phone. Whatever his commission was on the sale he deserved it More

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Very nice & helpful. Thank you for your all your time! And finance was nice too. Thank you for your all your time! And finance was nice too. More

by cha72121 Verified Customer Verified Customer

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I had a great experience at the dealership! Everyone I interacted with was very nice and not pushy! I did not feel pressured at all to purchase a vehicle. They worked with my budget and I was a Everyone I interacted with was very nice and not pushy! I did not feel pressured at all to purchase a vehicle. They worked with my budget and I was able to leave with the car that I wanted and did not have to settle. My salesman Glenn was fantastic! I highly recommend purchasing a vehicle from them! More

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